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Reviews of Eastwest Hotel

4.5 out of 5
Eastwest Hotel
6 Rue Des Paquis, Geneva, GE

Reviews

9.2

Wonderful

Rating 10 - Excellent. 627 out of 945 reviews" "
Rating 8 - Good. 250 out of 945 reviews" "
Rating 6 - Okay. 44 out of 945 reviews" "
Rating 4 - Poor. 15 out of 945 reviews" "
Rating 2 - Terrible. 9 out of 945 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

christophe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed for 3 nights only. the hotel is comfortable and delivered what was expected. It was nice to be able to get the free Geneva local transport organised at the hotel. I think it is more a swiss governement thing but greatly thankful for the hotel to organise it for us.
Stayed 3 nights in Feb 2024

6/10 Okay

Daniel, Ledbury

Business traveler
Liked: Cleanliness
Mediocre hotel in a rough area of Geneva. Misleading pictures on lime hide the lack of facilities and amenities. Handy for the station. That’s about it.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central, clean good breakfast options, nice staff
Stayed 3 nights in Feb 2024
Response from Eastwest team on Mar 4, 2024
Dear valued guest,Thank you very much for your choosing our hotel!We are thrilled to know that you enjoyed your experience and look forward to welcoming you back very soon to your home in Geneva!Warm regards,The Eastwest team

10/10 Excellent

Fiona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the situation, very close to all the amenities, train station and lake. The room was spotless, very comfy bed and large bathroom.
Stayed 2 nights in Jan 2024
Response from Eastwest team on Apr 2, 2024
Dear Madam,Thank you for choosing our hotel for your recent stay in Geneva and for taking the time to share with us your experience!Such a pleasure to read your positive feedback and that you particularly appreciated the service provided by our amazing team as well as the cleanliness of our hotel. Our housekeeping team is so passionate and your kind words are very rewarding.It was a real pleasure to have you with us and we hope to welcome you back very soon to your home in Geneva!With our warmest regards,The Eastwest team

10/10 Excellent

daritza

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 2 nights in Oct 2023
Response from Eastwest team on Apr 2, 2024
Dear valued guest,Thank you very much for your choosing our hotel for your recent visit in Geneva and for taking the time to review your stay. We are glad that you enjoyed your overall experience.We sincerely hope to have the opportunity to welcome you back during your next visit in our beautiful city.With our warmest regards,The Eastwest team

2/10 Terrible

Chang

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Annoying noise
The reason why I give such feedback is because it occurred huge sound in my room due to the air conditioner. What made it worse was that the time was about 1pm. The staff was kind and changed the room for me. But because of this terrible situation I didn’t have a nice experience.
Stayed 1 night in Dec 2023

8/10 Good

Nina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was expecting a little bit more from this hotel actually, but the room was nice, clean, and spacious. Hotel was quiet, and I don't think I ever saw the bartender or anyone at the bar. Location wasn't bad, but some nearby streets felt a little risky and not so clean while we walked through.

10/10 Excellent

Curtis

Stayed 1 night in Oct 2023

8/10 Good

Luke

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stuart

Stayed 3 nights in Dec 2023

6/10 Okay

Wendy

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2023

6/10 Okay

Ariela

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The most problematic aspect was the noise, the noise from the street but also noise from people above you in the building. It’s an old building so you can hear people walking around above and next to you. The property is a little dated and could use a refresh in the rooms. It was difficult to access as the road in front does not allow for cars to stop so getting a taxi or being picked up is difficult and a bit dangerous. The staff were friendly and helpful however the morning breakfast was limited and not very fresh. Overall the experience was good but not sure if I would return again.
Stayed 4 nights in Dec 2023

2/10 Terrible

Thomas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The reviews about this hotel are fake. The hotel absolutely does not correspond to the description. It is not a 4 star hotel, there is no "VIP access". It is mentioned that there is parking; there is none. The room was so dirty and smelly that we left the hotel without sleeping there. We were unable to get a refund... A well-established scam...
Stayed 1 night in Dec 2023

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sheryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
East West hotel is excellent, the service us impeccable and the staff was incredibly helpful. The wait staff at breakfast was firstclass with a warm greeting and very attentive. My colleague and I had a wonderful stay and this is one of the best hotels in Geneva.
Stayed 4 nights in Nov 2023

10/10 Excellent

David, Edinburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a good location - very central and accessible but also right between top end hotels and red light district. Make sure you turn in the right direction.
Stayed 3 nights in Nov 2023

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Great location. Comfortable and clean room. Bar tender went above and beyond helping us secure a dinner reservation after our first choice was full for the evening.
Stayed 1 night in Oct 2023

10/10 Excellent

JOHN

Business traveler
Liked: Cleanliness, property conditions & facilities
Pleasant staff , boutique hotel
Stayed 1 night in Nov 2023

6/10 Okay

Jacob

Traveled with family
Liked: Cleanliness, staff & service
The hotel is average. Also it is on the street where most of the prostitutes in the area work
Stayed 2 nights in Nov 2023

10/10 Excellent

KELLY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Nicely decorated l, comfortable beds, quiet and friendly professional staff.
Stayed 1 night in Nov 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Great place central to everything I wanted to see.
Stayed 2 nights in Aug 2023

8/10 Good

Leonard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front-desk staff and breakfast server were all wonderful. The room was well-appointed although, due to a fire next door, the AC did not work. Staff promptly provided us with fans and arranged to comp our breakfast. Fridge wasn’t cold but overall, a pleasant and convenient location near the train station.
Stayed 2 nights in Oct 2023

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Eastwest hotel was nice although I don't think it deserves a 4.5 star rating.
Stayed 2 nights in Oct 2023
Response from Eastwest team on Oct 24, 2023
Dear valued guest,Thank you for taking the time to share your experience.Although we are pleased to read that you enjoyed your overall experience, we are most concerned to see that some aspects fell short of your expectations. We always strive to offer the best service for our valued guests and we take to heart all feedbacks we receive. In order to better understand the shortcomings you encountered during your visit, we would appreciate if you could share them with us.We look forward to the pleasure of welcoming you back in the near future.Warm regards,The Eastwest team

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with everything within walking distance. Excellent staff and service.
Stayed 1 night in Oct 2023
Response from Eastwest team on Oct 24, 2023
Dear valued guest,Thank you for choosing our Eastwest Hotel for your recent stay in Geneva!Such a pleasure to read how much you enjoyed your experience with us and look forward to welcoming you back very soon.Warm regards,The Eastwest team

10/10 Excellent

Artem, Parkland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything, beautiful place
Stayed 1 night in Oct 2023
Response from Eastwest team on Oct 24, 2023
Dear valued guest,Thank you for choosing our Eastwest Hotel for your recent stay in Geneva!Such a pleasure to read how much you enjoyed your experience with us and look forward to welcoming you back very soon.Warm regards,The Eastwest team

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location, Beautiful Decor!
Overall, this was a very clean hotel, with friendly and helpful staff. And we were very appreciative for the washcloths! For the expensive room rates, I think breakfast should’ve been included.
Stayed 2 nights in Oct 2023
Response from Eastwest team on Oct 24, 2023
Dear valued guest,Thank you for choosing our Eastwest Hotel for your recent stay in Geneva!We are delighted to read that you enjoyed your experience with us and look forward to welcoming you back very soon.Warm regards,The Eastwest team

8/10 Good

Sibby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Eastwest team on Oct 24, 2023
Dear valued guest,Thank you for choosing our Eastwest Hotel for your recent stay in Geneva!Such a pleasure to know that you enjoyed your experience with us and look forward to welcoming you back very soon.Warm regards,The Eastwest team

10/10 Excellent

Aleksey

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Geneva. The hotel is kept in a very good condition, the stuff is always friendly and supporting, and the atmosphere is a sort of unique here
Stayed 1 night in Oct 2023
Response from Eastwest team on Oct 24, 2023
Dear valued guest,Thank you very much for your trust in our boutique hotel, always a pleasure to have you with us!We are delighted to read that that you enjoyed your overall stay and look forward to the pleasure of welcoming you back very soon to the Eastwest Hotel, your home in Geneva! With our warmest regards,The Eastwest team

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at a great hotel
Great hotel in a good location with lovely staff and gorgeous bathroom products. Would definitely stay again.
Stayed 4 nights in Oct 2023
Response from Eastwest team on Oct 24, 2023
Dear valued guest,Thank you for you for taking the time to rate your stay with us.Such a pleasure to read that you enjoyed your experience and look forward to welcoming you back soon!Warm regards,The Eastwest team

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Eastwest team on Oct 24, 2023
Dear valued guest,Thank you for choosing our Eastwest Hotel for your recent stay in Geneva!Such a pleasure to know that you enjoyed your experience with us and look forward to welcoming you back very soon.Warm regards,The Eastwest team

8/10 Good

IBRAHEEM

Stayed 3 nights in Sep 2023
Response from Eastwest team on Oct 24, 2023
Dear valued guest,Thank you for choosing our Eastwest Hotel for your recent stay in Geneva!We are delighted to know that you enjoyed your overall experience with us and look forward to welcoming you back very soon.Warm regards,The Eastwest team

10/10 Excellent

Aine

Stayed 2 nights in Sep 2023
Response from Eastwest team on Oct 24, 2023
Dear valued guest,Thank you for choosing our Eastwest Hotel for your recent stay in Geneva!Such a pleasure to know that you enjoyed your experience with us and look forward to welcoming you back very soon.Warm regards,The Eastwest team

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were particularly helpful and went out of the way to assist. Excellent hotel and very comfortable.
Stayed 2 nights in Sep 2023
Response from Eastwest team on Sep 21, 2023
Dear valued guest,Thank you for choosing our boutique hotel for your recent stay in Geneva!We are delighted to read how much you enjoyed your stay, thanks to our team's service and the comfort of our home.We sincerely look forward to welcoming you back soon.Warm regards,The Eastwest team

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Eastwest team on Oct 24, 2023
Dear valued guest,Thank you for choosing our Eastwest Hotel for your recent stay in Geneva!Such a pleasure to know that you enjoyed your experience with us and look forward to welcoming you back very soon.Warm regards,The Eastwest team

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Eastwest team on Sep 8, 2023
Dear valued guest,Thank you for taking the time to review your recent stay with us and look forward to welcoming you back very soon to your home in Geneva!Warm regards,The Eastwest team

10/10 Excellent

Lynne

Traveled with partner
Liked: Amenities
Front desk service was excellent. Very friendly and helpful. The hotel is a little tucked away from the busy city center, but close enough to walk. I would definitely stay there again.
Stayed 3 nights in Aug 2023
Response from Eastwest team on Sep 8, 2023
Dear valued guest,Such a pleasure to read that you enjoyed your stay with us and especially our team's service.Also, we appreciate your remarks and share them with our restaurant team.We look forward to welcoming you back soon!Warm regards,The Eastwest team

10/10 Excellent

Yoav

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere and location
Stayed 1 night in Aug 2023
Response from Eastwest team on Aug 12, 2023
Dear valued guest, Thank you for choosing the Eastwest Hotel during your recent visit to Geneva and for sharing your experience. We are absolutely delighted to know that you had a terrific stay. It was a real pleasure to have you with us and we hope to welcoming you back to your home in Geneva! Warm regards,The Eastwest team

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These were the nicest people and the most terrific staff in a very convenient location. The rooms were lovely and clean the facilities. All worked well, and this place was real value for the money. We really enjoyed our stay at the east west hotel and while it’s true, there are some red light district workers nearby, we absolutely felt comfortable.
Stayed 3 nights in Aug 2023
Response from Eastwest team on Aug 14, 2023
Dear valued guest,Thank you for choosing the Eastwest Hotel during your recent visit to Geneva and for sharing your experience. We are absolutely delighted to know that you had a terrific stay.It was a real pleasure to have you with us and we hope to welcoming you back to your home in Geneva!Warm regards,The Eastwest team

10/10 Excellent

Lionel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, excellent facilities, stylish.
Stayed 2 nights in Aug 2023
Response from Eastwest team on Aug 12, 2023
Dear valued guest, Thank you for choosing the Eastwest Hotel during your recent visit to Geneva and for sharing your experience. We are absolutely delighted to know that you had a terrific stay. It was a real pleasure to have you with us and we hope to welcoming you back to your home in Geneva! Warm regards,The Eastwest team

6/10 Okay

Tariq

Liked: Staff & service
It is average hotel, small rooms .
Stayed 2 nights in Jul 2023

10/10 Excellent

Fernanda

Stayed 1 night in Jul 2023
Response from Eastwest team on Jul 18, 2023
Dear valued guest,Thank you very much for choosing our boutique hotel for your recent visit in Geneva!We are delighted to read that that you enjoyed your overall stay with us and we look forward to the pleasure of welcoming you back in the near future!Warm regards,The Eastwest team

6/10 Okay

Yacoub

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I keep coming back to this hotel because it’s consistent… clean… good location and good value
Stayed 1 night in Jul 2023
Response from Eastwest team on Jul 18, 2023
Dear valued guest,Thank you very much for choosing our boutique hotel for your recent visit in Geneva!We are delighted to read that that you enjoyed your overall stay with us and we look forward to the pleasure of welcoming you back in the near future!Warm regards,The Eastwest team

10/10 Excellent

Lawrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, good breakfast, excellent staff.
Stayed 3 nights in Jul 2023
Response from Eastwest team on Jul 13, 2023
Dear valued guest,Thank you very much for sharing your experience!We are delighted to read that you enjoyed your overall stay and look forward to welcoming you back very soon!Warm regards,The Eastwest team

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023
Response from Eastwest team on Aug 12, 2023
Dear valued guest, Thank you for choosing the Eastwest Hotel during your recent visit to Geneva and for sharing your experience. We are absolutely delighted to know that you had a terrific stay. It was a real pleasure to have you with us and we hope to welcoming you back to your home in Geneva! Warm regards,The Eastwest team

4/10 Poor

David

Stayed 1 night in Jul 2023
Response from Eastwest team on Jul 13, 2023
Dear valued guest,Thank you for your choosing our hotel for your recent stay in Geneva and for taking the time to review your experience.We always strive to offer the best service for our valued guests and we take to heart all feedbacks we receive. In order to better understand the shortcomings you encountered during your stay, we would appreciate if you could contact us.We sincerely hope that you will give us an opportunity to regain your trust during your next stay in Geneva.Warm regards,The Eastwest team

2/10 Terrible

David

Stayed 1 night in Jul 2023
Response from Eastwest team on Jul 13, 2023
Dear valued guest,Thank you for your choosing our hotel for your recent stay in Geneva and for taking the time to review your experience.We always strive to offer the best service for our valued guests and we take to heart all feedbacks we receive. In order to better understand the shortcomings you encountered during your stay, we would appreciate if you could contact us.We sincerely hope that you will give us an opportunity to regain your trust during your next stay in Geneva.Warm regards,The Eastwest team

10/10 Excellent

Priscilla

Stayed 1 night in Jun 2023
Response from Eastwest team on Aug 12, 2023
Dear valued guest, Thank you for choosing the Eastwest Hotel during your recent visit to Geneva and for sharing your experience. We are absolutely delighted to know that you had a terrific stay. It was a real pleasure to have you with us and we hope to welcoming you back to your home in Geneva! Warm regards,The Eastwest team

10/10 Excellent

arthur

Liked: Staff & service, property conditions & facilities, room comfort
Great Boutique Hotel
Great hotel. Friendly and caring staff. Easy check in and check out. Spacious room with all the amenities available. Not the best location, but about 8 min walk from old city.
Stayed 3 nights in Jun 2023
Response from Eastwest team on Jul 18, 2023
Dear valued guest,Thank you very much for choosing our boutique hotel for your recent visit in Geneva!We are delighted to read that that you enjoyed your overall stay with us and we look forward to the pleasure of welcoming you back in the near future!Warm regards,The Eastwest team