City view from property
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Reviews of Hotel Crystal

3 out of 5
Hotel Crystal
Rue Chaucrau Number 5, Lausanne, VD

Reviews

8.0

Very Good

Rating 10 - Excellent. 125 out of 435 reviews" "
Rating 8 - Good. 193 out of 435 reviews" "
Rating 6 - Okay. 83 out of 435 reviews" "
Rating 4 - Poor. 23 out of 435 reviews" "
Rating 2 - Terrible. 11 out of 435 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

JINWON

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2023

8/10 Good

Kenneth, Motherwell

Liked: Cleanliness, staff & service
Central location was good. Car parking available means there is à public car park nearby. Taking a shower was an experience, one of those shower curtains that attacks you as soon as you get in. Water everywhere that I had to soak up with towels.
Stayed 1 night in Apr 2023

8/10 Good

MANDY KADER

Stayed 1 night in Nov 2022

6/10 Okay

Nilesh

Business traveler
Disliked: Property conditions & facilities
There is better hotels in town.
It’s nice located hotel with interior 1980’s look. I was on fifth floor, need to wait for hot water at least 5 minutes. First day I didn’t know so came out without shower. It’s not for what I have paid.
Stayed 1 night in Jan 2022

10/10 Excellent

Blythe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel pour un court séjour !
Excellent séjour dans un hotel au centre-ville. Chambre propre, salle de petit-dejeuner charmante avec magnifique vue sur Lausanne. Une deuxième fois avec plaisir !
Stayed 1 night in Nov 2021

8/10 Good

Carly

Liked: Cleanliness, staff & service, room comfort
Good
It was a good stay. It matched what we were paid for. Nothing spectacular but sufficient for us. The staff was nice.
Stayed 1 night in Sep 2021

6/10 Okay

Steve

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
Great terrace, but heat problem in room.
Great location. Very limited check in times was an issue. The big problem was that the heat radiator in the bathroom was on full heat, with no way to shut it off and no front desk help at all. It made the stay very uncomfortable even with the window open.
Stayed 1 night in May 2021

10/10 Excellent

Eric, Philly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly place, located near the Cathedral. Access is on a pedestrian street which makes car access a little cumbersome. Parking is off site but easy access.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality-price ratio
Surprisingly good breakfast, price quality ratio to swizerland is good. Nearby parking cost 20chf and the location is great
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, Amazing top floor view of Lausanne
We stayed here in an amazing room on the top floor with a huge balcony overlooking the city facing towards the lake! Beautiful view, spacious room (although they also have smaller rooms), good parking offered just around the corner, great and friendly service. Location is also great. Would stay here again
Stayed 1 night in Dec 2019

8/10 Good

paul

Stayed 3 nights in Oct 2019

6/10 Okay

MariaElena

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2019

8/10 Good

Emilou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

8/10 Good

Howard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Central Hotel in Lausanne
ecent hotel in the heart of old Lausanne. Room was cramped for 3 people. Everything worked as it was supposed to work. Breakfast was decent. Rooftop Terrace where breakfast is served with excellent views.
Stayed 1 night in Aug 2019

8/10 Good

Nicola Rudolf Giulio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My journey in Lausanne
The waitress for the breakfast was so kind anc amazing. The shower om my room was so inconvenient no nice to kake a shower and the curtain inconvenient
Stayed 1 night in Aug 2019

8/10 Good

Jason

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly comfortable bed! Very small rooms-mine w/twin. Spacious balcony. 5 min walk to parking/dining/shopping. Most delicious, fresh & varietal breakfast buffet INCLUDED! incredible value if you don’t mind tiny dorm-like rooms.
Stayed 1 night in Aug 2019

4/10 Poor

Shanika

Stayed 7 nights in Jul 2019

8/10 Good

Lalit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was good. Good location
Stayed 5 nights in Jul 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Very average room. Good breakfast with nice view.
Stayed 4 nights in May 2019

6/10 Okay

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Pro: central location, quiet Against: dingy dark dated small poor facilities
Stayed 1 night in May 2019

10/10 Excellent

Haris, Calgary, Canada

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was central and just a 2 minute walk to the metro station and only a 12 minute walk to the Lausanne Gare (train station). Within walking distance to a couple of good halal eateries. Very easy to get to from Geneva airport. The breakfast buffet was excellent with a lot of variety and and the cherry on top was that you could eat in the balcony with nice views of the city. The free bus/metro pass to get around the city was a big plus. The room was spacious and comfortable and the staff very polite and hospitable. The washroom was a fair size too though the shower was a bit too small for my liking. Will definitely stay again next time I visit.
Stayed 5 nights in Feb 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, centrally located, and with a great breakfast.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, well located hotel with great breakfast. I will be back for my Lausanne business trips
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice staff. good breakfast. excellent location. will stay again.
Stayed 6 nights in Oct 2018
Response from Staff Crystal on Nov 19, 2018
Thanks for staying with us. We appreciate your feedback! We are waiting for you!:)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Two minutes from riponne metro. Two stops from train station. Great staff.
Stayed 9 nights in Sep 2018
Response from Staff Crystal on Nov 19, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lausanne
Great place to stay central to everything. Free metro card. An awesome view from the terrace. Value for money.
Stayed 4 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Stayed 1 night in Jul 2018

10/10 Excellent

Lorens, San Diego, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and amazing staff!!! Close to everything.
Stayed 2 nights in Jun 2018

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Lausanne
Excellently located and very friendly staff. The breakfast was excellent.
Stayed 4 nights in Jun 2018

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Basic
This is a very basic hotel. The beds were comfortable, but the rooms were very dated. The breakfast was really just bread, cheese, and yogurt. The staff was very friendly and helpful.
Stayed 1 night in May 2018

8/10 Good

Derek

Liked: Cleanliness, property conditions & facilities, room comfort
European trip 2016-05
Hotel very convenient for the centre and close to a lively market on Saturday evenings. Excellent breakfast buffet on the 5th floor with outside patio and great views of the city and beyond. Room was good with all the required facilities, including wifi and fridge. Hotel provided a free pass for the local metro, which was very helpful. Good value for money.
Stayed 1 night in May 2018

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value.
Very close to the subway station terrific location for sightseeing .
Stayed 2 nights in May 2018

10/10 Excellent

Surasit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall budget place
Room was clean, service was good, safe and convenient to get around.

10/10 Excellent

Hoansung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for rest
Hotel was clean and is located by the lake. Hosts are very kind and friendly.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Dena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
Very noisy construction work ongoing the whole time of the stay, not very clean towels. Otherwise, nice staff & lovely central location.
Stayed 2 nights in Dec 2017

8/10 Good

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2017

8/10 Good

Evelyne

Liked: Staff & service
Great breakfast and location
I have stayed before and I chose it because of location. It is a bit outdated and should. have a renovation. The view from the brakfast area is great. The breakfast had everything I needed and more. So many marmalades, chocolate spreads, cheeses, bread. Great breakfast
Stayed 1 night in Oct 2017
Dear Evelyne, I thank you very much for the comments. This summer we just renovated 15 rooms! Unfortunately it is impossible to do more in the same time. We are little family style hotel and we not part of chain with huge budget!!! i hope that you understand and in the mean time than you very much for the breakfast comments. ;) Cédric Fiora

6/10 Okay

Tom, Basel, Switzerland

Liked: Cleanliness, staff & service
Basic hotel in the middle of Lausanne
Don't expect too much. Rooms are plain and a little cramped, but it's clean and the fixtures are fairly modern. The staff I thought was excellent. Super quick, easy, check-in. She gave me the wifi passwords and a public transport ticket without me having to ask. Breakfast is nice and always included.
Stayed 2 nights in Oct 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was more or less clean, but furniture was old
Stayed 1 night in Sep 2017

8/10 Good

Liron

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jun 2017

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort