Ratings based on 326 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Zurich

Posted Dec 19, 2016
Very good hotel, excellent location and great staff. My husband and I really like it and we'll definitely go back!!
Comment from Hotel Management
Jan 26, 2017 by info@hotelexcelsiormontreux.ch, Hotel Management
Dear Guest, What a rewarding review! Thank you very much for supporting our hotel through this lovely comment! It is a real pleasure to read that our hotel made your stay with us very enjoyable! We are glad to read that the hotel location, but also the staff satisfied both of you. Rest assured that our team was more than delighted to provide you with all these services and constantly did its best to make sure you were spending an as comfortable and memorable stay as possible among us. We really hope to welcome the two of you again in a near future and remain at your entire disposal. Best regards, Estelle Bonet Front Office
5 out of 5
Recommended
for Everyone
by A verified traveler from Torquay devon uk

Great hotel

Posted Dec 12, 2016
Beautiful hotel great staff food brilliant best scrambled eggs I've ever tasted , views from the room out of this world we have stayed here four times now can't fault it 10/10
3 out of 5
by A verified traveler

FADED GLORY COMING BACK WITH TREMENDOUS VISTA

Posted Nov 11, 2016 on Hotels
This is very old. mostly renovated, super gourmet and very expensive Swiss restaurant in a luxury setting in the lobby area. This is an old grand hotel now refurbished as a health resort. Empty rooms are rented to the public...but...amazingly, all rooms have a HUGE stone private terrace overlooking Lake Geneva with a table and chairs. Heat is a problem with floor to ceiling French doors which are not air tight, but large tile bathrooms and nice amenities. Polite staff, and with wifi and parking free, this is a buy for a 3.8 or maybe 4 star hotel. During the jazz festival and ski and summer seasons prices triple....beware that Hotels.com prepaid rates do not inclue modest tax of about $8 a day at check out.
3 out of 5
by A verified traveler

Not so luxury hotel, but you sure pay for it.

Posted Nov 8, 2016 on Hotels
Our first impression was that the hotel was old. We were hoping for a more modern hotel and it was difficult to tell from the photos. Maybe this is a historic hotel. The floors creak, the decor was outdated, and they probably need to clean or just replace the curtains, as we found a stain on our them. I've never stayed in a 4 star that didn't really feel like luxury, until this one. The view is what you pay for at this hotel, not the room. The staff was great though. I emailed them and asked for the champagne and rose petals to be set up before our arrival and they did a great job! The negative about this is that the rose petals were fake, which may be normal, I don't know. This is the first time I've asked for this service. As for the champagne, they gave me two options and I chose the "cheaper" of the two, which was still 130 euro. We just happened to see the same bottle of champagne in a store down the street for 44 euro. As best I could tell it was the same, so if that's true, they charge 300% of the original price. Needless to say, I won't ever do that again. The area is nice and it is absolutely beautiful. Next time we will look for a different hotel on the lake to enjoy the view from.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your review and words. We are obviously very sorry to hear that the quality of the decoration and its equipment were not up to your expectations, such as the rose petals and the bottle of champagne. Please be assured that your comments have been taken very seriously on board, rest assured that renovations are being made room by room, and hopefully you will see the changes on your next trip. As a company, we continually strive to exceed our customers’ expectations and very much appreciate feedback such as yours, which plays an essential part in helping us monitor day-to-day operations and improve where necessary. Hopefully you will not judge definitely our hotel and its services by this unsatisfactory experience. We are glad, however, to read that enjoyed the view from your room and the staff. Looking forward to having the opportunity to welcoming you back in our hotel, Best regards, Estelle Bonet Front Office
5 out of 5
by A verified traveler

Will definitely visit again....

Posted Oct 22, 2016 on Hotels
Fantastic location with breathtaking views of the lake and mountains. Friendly and helpful staff.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for supporting our hotel through this lovely comment! It is a real pleasure to read that our hotel made your stay with us very enjoyable! Rest assured that our team was more than delighted to provide you with all these services and constantly did its best to make sure you were spending an as comfortable and memorable stay as possible among us. We really hope to welcome you again in a near future and remain at your entire disposal. Best regards, Estelle Bonet Front Office
5 out of 5
by A verified traveler

Beautiful location. Beautiful view.

Posted Oct 17, 2016 on Hotels
Lovely location.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for supporting our hotel through this lovely comment! It is a real pleasure to read that our hotel made your stay with us very enjoyable! Rest assured that our team was more than delighted to provide you with all these services and constantly did its best to make sure you were spending an as comfortable and memorable stay as possible among us. We really hope to welcome the two of you again in a near future and remain at your entire disposal. Best regards, Estelle Bonet Front Office
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 4, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
The view from the balcony of Lake Geneva was outstanding.
4 out of 5
by A verified traveler

Lakeview hotel in between train station and castle

Posted Sep 19, 2016 on Hotels
Quite impressed by decoration especially in the reception lobby. Room size matches expectation. Washroom just average. Small balcony adds quite some marks. Free storage of luggage. A little far from public bus stop (some 12 minutes over walking distance).
1 out of 5
by A verified traveler from Washington, DC

I have stayed at cleaner hostels than this hotel.

Posted Sep 19, 2016
Pros: View
Cons: Everything but the view
Location: Away from the main commercial strip, but within walking distance to everything.
Upon check-in, no one helped us with our bags. When we first used our sink, it clogged and instead of fixing it, they gave us the key to another room to use the sink. Having a baby with us, this was incredibly unpractical. To be honest, all this could have been over-looked if it wasn't for the fact that the hotel was incredibly dirty. There was a dead bug on our sheets and peeling paint and rusted balcony. The view is spectacular, but we couldn't even enjoy it because there was construction in the morning that made it impossible to step outside to enjoy it. I know as Americans, we can be neat freaks, but even by European standards I don't think this hotel can be ranked better than 2 stars. It has the facade of what was likely a lovely and stately hotel but in decades past.