Not so luxury hotel, but you sure pay for it.
Posted Nov 8, 2016 on Hotels
Our first impression was that the hotel was old. We were hoping for a more modern hotel and it was difficult to tell from the photos. Maybe this is a historic hotel. The floors creak, the decor was outdated, and they probably need to clean or just replace the curtains, as we found a stain on our them. I've never stayed in a 4 star that didn't really feel like luxury, until this one. The view is what you pay for at this hotel, not the room. The staff was great though. I emailed them and asked for the champagne and rose petals to be set up before our arrival and they did a great job! The negative about this is that the rose petals were fake, which may be normal, I don't know. This is the first time I've asked for this service.
As for the champagne, they gave me two options and I chose the "cheaper" of the two, which was still 130 euro. We just happened to see the same bottle of champagne in a store down the street for 44 euro. As best I could tell it was the same, so if that's true, they charge 300% of the original price. Needless to say, I won't ever do that again. The area is nice and it is absolutely beautiful. Next time we will look for a different hotel on the lake to enjoy the view from.
Comment from Hotel Management
Nov 15, 2016 by General Manager, Hotel Management
Thank you very much for your review and words.
We are obviously very sorry to hear that the quality of the decoration and its equipment were not up to your expectations, such as the rose petals and the bottle of champagne. Please be assured that your comments have been taken very seriously on board, rest assured that renovations are being made room by room, and hopefully you will see the changes on your next trip.
As a company, we continually strive to exceed our customers’ expectations and very much appreciate feedback such as yours, which plays an essential part in helping us monitor day-to-day operations and improve where necessary.
Hopefully you will not judge definitely our hotel and its services by this unsatisfactory experience.
We are glad, however, to read that enjoyed the view from your room and the staff.
Looking forward to having the opportunity to welcoming you back in our hotel,