Ratings based on 595 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
84% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from Hessen, Deutschland

Tolle Lage, schöner Seeblick, Renovierung fällig

Posted Aug 25, 2016
Das Hotel war mal eines der Top Hotels am Platz aber man sieht, dass es in die Jahre gekommen und eine größere Renovierung fällig ist. Das Personal ist sehr zuvorkommend. Inakzeptabel ist der Fitnessraum. Ein winziger "Abstellraum" in dem eine Laufband und weitere Geräte "abgestellt" sind, in Kombination mit einer Mini Sauna. Der tolle Seeblick kann nicht alles aufwiegen. Alles in allem aber noch ok.
3 out of 5
by A verified traveler

Near Geneva lake and have a nice balcony

Posted Aug 10, 2016
The room is very nice. But the staffs made mistakes all the time.
5 out of 5
by A verified traveler

Very scenic location

Posted Aug 8, 2016
Absolutely loved the spacious room overlooking lake Geneva. The staff were happy to answer all queries and had good communication skills. Will definitely stay at this hotel again. Very good value for money!
5 out of 5
by A verified traveler from Dallas

Great location, great view

Posted Aug 3, 2016
We had a wonderful time at Eden Palace Au Lac in Montruex. We stayed for four nights. The hotel was clean and our room had an amazing view and the hotel is located 10 minutes away from the train station. The staff was helpful and pleasant. The hotel is right on the lakeside promenade and there were nice restaurants nearby. The hotel wifi worked great. No complaints at all, we would stay at this hotel again.
4 out of 5
by A verified traveler

Posted Aug 2, 2016
Pros: Style, location and friendly staff.
Location: Right on the lake prom. Great walks, paddle steamer trips on the lake. Close to the train station.
Great experience once again.One of my favourite hotels.Very good buffet breakfast served in art deco restaurant with great views of the lake. Good size room with balcony overlooking the lake.
4 out of 5
by A verified traveler from England

Impressive Hotel close to lake and town centre

Posted Jul 27, 2016
The hotel room and view was very good. Clean room and hotel amenities good. Some of reception staff struggled with English language. Staff offered to exchange American Dollars and Euros to Swiss Francs. Would not change Sterling referred us to Bank.
4 out of 5
by A verified traveler

Nice hotel overlooking Lake Geneva.

Posted Jul 20, 2016
Pros: Location, Spacious Suite.
Cons: Furniture could be a little more comfortable.
Location: It's Montreux, right at the edg of the festival area. At other times, Montreux is boring, so no need to go there.
Conveneint to Montreux Jazz Festival venues. Nice lobby and friendly and helpful staff.
5 out of 5
by A verified traveler

turn-of-the-century charm on the lakefront

Posted Jul 10, 2016
Pros: right on the lake. beautiful promenade.
Cons: decor
Eden Palace is a belle epoque hotel right on the lake. The promenade in front of the hotel is charming and the hotel is walking distance to everything. The decor is a little worn out but rooms and bathrooms are comfortable and clean. You can also swim in the lake right within a few steps from the hotel. Overall, Montreux is a charming town and the hotel did not disappoint.
5 out of 5
by A verified traveler from Charleston, SC

Great place for family--incredibly helpful staff

Posted Jun 29, 2016
Pros: Hotel has remarkable character and very friendly staff
Cons: Let folks know about the pool renovations early on.
Well, I wished they had notified us about the pool being renovated. But they gave us passes to use Excelsior's pool just down the road. Great, classic hotel -- week before JazzFest--weather was incredible.
2 out of 5
by A verified traveler

View of Lake Geneva was perfect!

Posted Jun 29, 2016
They need to invest in some renovations and repairs. The tiles in the bathroom were cracked and wobbly, the carpeting was dirty and made the whole room smell badly, the a/c did not adequately cool the room, one of the doors that led to the balcony kept coming off of the track. This hotel needs some work! Fairly expensive for a run down hotel.