Interior entrance

Reviews of Lausanne Palace

5 out of 5
Lausanne Palace
Rue du Grand Chene 7-9, Lausanne, VD

Reviews

9.6

Exceptional

Rating 10 - Excellent. 400 out of 518 reviews" "
Rating 8 - Good. 95 out of 518 reviews" "
Rating 6 - Okay. 17 out of 518 reviews" "
Rating 4 - Poor. 2 out of 518 reviews" "
Rating 2 - Terrible. 4 out of 518 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

munther, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

YEOW HENG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lausanne Palace is a beautiful hotel. The rooms are spacious, clean, well appointed. The staff is extremely helpful. The concierge Cindy went out of her way to help me easily navigate the city including recommending the best chocolate shops. The hotel lobby bar was a great morning spot for tea and a croissant. The hotel even had a cigar bar. Highly recommend.
Stayed 2 nights in Oct 2023
Response from PL on Oct 27, 2023
Dear Guest,I am delighted that you had such a great experience and I thank you so much for your nice feedbacks.I shall share your comments with our team. It is so precious!We are truly looking forward to welcoming you back soon!With my warmest regards,Pascal LorquinQuality Manager

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel Staff was excellent.
Stayed 8 nights in Oct 2023
Response from PL on Oct 27, 2023
Dear Guest,Thank you for your comment about your recent stay. We are happy to know that you had a nice experience.We look forward to welcome you back next time at our hotel.With best regards,Pascal LorquinQuality Manager

10/10 Excellent

Bella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's all excellent, location is perfect, room including bed, service is great! We stayed 2 nights, to see Lausanne you would need at least 3 nights, I wish we stayed longer. Strongly recommend this hotel and Lausanne!!!
Stayed 2 nights in Oct 2023
Response from PL on Oct 12, 2023
Dear Guest,I am delighted that you had such a great experience and I thank you so much for your nice feedbacks.I shall share your comments with our team. It is so precious!We are truly looking forward to welcoming you back soon!With my warmest regards,Pascal LorquinQuality Manager

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!
Stayed 2 nights in Sep 2023
Response from PL on Sep 13, 2023
Dear Guest,Thank you for your comment about your recent stay. We are happy to know that you had a nice experience.We look forward to welcome you back next time at the Lausanne Palace.With best regards,Pascal LorquinQuality Manager

10/10 Excellent

Delaney

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Great staff
Stayed 2 nights in Sep 2023
Response from PL on Sep 12, 2023
Dear Guest,Thank you for your comment about your recent stay. We are happy to know that you had a nice experience.We look forward to welcome you back next time at the Lausanne Palace.With best regards,Pascal LorquinQuality Manager

10/10 Excellent

yong

Stayed 1 night in Aug 2023

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to stay in Lausanne
A great place to stay in Lausanne, just a bit let down by some called items at breakfast like scrambled eggs or potato croquettes. I told the staff but nothing was really done.
Stayed 1 night in Aug 2023
Response from PL on Sep 5, 2023
Dear Guest,Thank you for taking the time to tell us about your stay at Lausanne Palace. I am sorry that your experience with the breakfast did not meet your expectations; please allow me to express my sincerest apologies.At Lausanne Palace, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best regards,Pascal LorquinQuality Manager

10/10 Excellent

marcel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Linda, Princeton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

alain

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Shahad

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We are so happy and glad to stay in this hotel impressed and overwhelmed by this amazing stuff they are so respectful and professional I can’t stay enough . Thank you for the hospitality and welcoming . We stayed for a night but couldn’t leave so we extended our stay . I will definitely come back here
Stayed 1 night in Jul 2023
Response from UK on Jul 25, 2023
Dear Guest,Thank you for your comment about your recent stay. We are happy to know that you had a nice experience.We look forward to welcome you back next time at the Lausanne Palace.With best regards,Ulrike Kuechle Ogueypublic relations manager

10/10 Excellent

Alexander, Sarasota

Liked: Cleanliness, staff & service, property conditions & facilities
I stay at Lausanne Palace on a regular basis for more than a decade. One of the better properties in Lausanne. One thing to check if planning a vacation during the hot summer months: how strong is the AC? Many hotels in Switzerland are transitioning to an eco-friendly air conditioning systems which are extremely inefficient and don’t produce enough cooling. Please be aware
Stayed 2 nights in May 2023
Response from PL on Jun 5, 2023
Dear Guest,Thank you for your comment about your recent stay. We are happy to know that you had a nice experience, however we have also notice your note about air conditioningWe look forward to welcome you back next time at the Lausanne Palace.With best regards,Pascal LorquinQuality Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from PL on Jun 19, 2023
Merci beaucoup pour votre note!

6/10 Okay

Stephanie

Stayed 1 night in May 2023
Response from PL on Jun 1, 2023
Chère Stephanie,Je vous remercie de nous avoir attribué cette note. Pourriez-vous me contacter (p.lorquin@sandoz-hotels.ch) afin de me donner plus d'informations concernant votre séjour?Dans l'attente de votre retour, veuillez recevoir mes meilleures salutations,Pascal LorquinQuality Manager

10/10 Excellent

Dennis J.

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very helpful staff.
Stayed 2 nights in May 2023
Response from UK on Jun 1, 2023
We appreciate your comments regarding your stay at Lausanne Palace. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we look forward to welcoming you in the near future.Ulrike Kuechle Oguey,public relation manager

10/10 Excellent

Christine, Berkeley

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The service at Lausanne Palace is outstanding. Wilson the concierge helped us plan a day of wine tasting and went above and beyond. The check in team were so friendly and attentive. The rooms are lovely and it’s located up the hill from the train station so it’s super convenient.
Stayed 1 night in May 2023
Response from UK on Jun 1, 2023
Thank you for your warm comments.I am delighted to read that your stay lived up to your expectations.I will share your comments with our team who work daily to guarantee a welcome and quality service.Thank you once again and look forward to welcoming you againwith my best regardsUlrike Kuechle Ogueypublic relation manager

10/10 Excellent

shannaz

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Arion

Traveled with family
Liked: Cleanliness, staff & service, amenities
Outstanding service from the staff, will be difficult to find better. Hotel itself is lovely and also conveniently situated. Couldn't recommend enough!
Stayed 1 night in Mar 2023
Response from UK on Jul 27, 2023
Cher Client,Je vous remercie de nous avoir fait part de vos impressions.Je suis ravie de lire que votre séjour a été à la hauteur de vos attentes.Je ferai part de vos commentaires à notre équipe qui travaille au quotidien pour garantir un accueil et un service de qualité.Je vous remercie encore une fois et au plaisir de vous accueillir à nouveau.Meilleures salutationsUlrike Kuechle Oguey

10/10 Excellent

Trevor, Southport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

10/10 Excellent

alec

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Hui Hwong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

10/10 Excellent

Rajeshkumar

Stayed 1 night in Sep 2022
Response from PL on Oct 21, 2022
Merci Beaucoup!

10/10 Excellent

Mazin

Stayed 1 night in Sep 2022

10/10 Excellent

LISA, Deerfield Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful
Stayed 1 night in Sep 2022
Response from PL on Sep 19, 2022
Thank you for your feedback.

8/10 Good

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, good customer service!
Stayed 1 night in Aug 2022
Response from PL on Sep 3, 2022
Dear Jeffrey,Thank you for your comments! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Debora

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A True Palace Experience
I travel very often to Switzerland but had never stayed at the Lausanne Palace. I must say that from now on, this gem of a hotel will be my home-away-from-home. The location, comfort, elegance, service and cleanliness are all without par. I am particularly grateful to Djamila at the front desk who took excellent care of us and all of our needs during the stay.
Stayed 5 nights in Aug 2022
Response from PL on Sep 3, 2022
Dear Debora,Thank you for giving us this great score! We do everything we can to ensure that our guests have a great experience and are delighted to hear that you enjoyed your time at our hotel.I will share your comments with our team and particularly to Djamila, who I am certain will be encouraged by your remarks. Best regards,

10/10 Excellent

Joseph

Stayed 1 night in Aug 2022

8/10 Good

Fawzia

Stayed 3 nights in Aug 2022
Response from PL on Sep 3, 2022
Thank you!

10/10 Excellent

Murtadha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 14 nights in Jul 2022
Response from PL on Aug 9, 2022
Thank you!

10/10 Excellent

yufeng

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So wonderful stay! Beautiful view and easy to access shops and restaurants, beautiful city!
Stayed 3 nights in Jul 2022
Response from PL on Aug 9, 2022
Dear Yufeng, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

MAHMOUD

Stayed 1 night in Jul 2022

10/10 Excellent

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022
Response from PL on May 4, 2022
Cher Christophe, Merci de nous avoir attribué ce beau score! Meilleures salutations,

10/10 Excellent

Volodymyr

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in central location. Very clean and spacious rooms. Pets allowed and nice welcome treatment is included. Spa is rather compact but I enjoyed it. After check in we found out that someone has smoked in our room which was unpleasant but the receptionist quickly changed the room and we appreciate his assistance
Stayed 5 nights in Mar 2022
Response from PL on May 4, 2022
Dear Volodymyr, Thank you for leaving us your impressions following your stay in our hotel. We are very happy to hear that you enjoy your stay with us. Looking forward to welcoming you again soon, please accept our best regards,

10/10 Excellent

Manuel Fernando, Lima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2022
Response from PL on May 4, 2022
Cher Manuel, Merci de nous avoir attribué ce beau score ! Nous mettons tout en œuvre pour faire vivre une belle expérience à nos clients et sommes ravis d'apprendre que vous avez apprécié le moment que vous avez passé dans notre hôtel. Meilleures salutations,

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel. Level of service was exceptional from all staff and concierge and front desk in particular. Good quality breakfast and lobby dining. Brasserie food was average for the price
Stayed 3 nights in Oct 2021
Response from PL on Oct 13, 2021
Dear Sir, Thank you for leaving us your impressions following your stay in our establishment. We are very happy to hear that you had a good time there and noted your remark concerning our restaurant, "La Brasserie du Grand Chêne". Rest assured that your comments will be sent to our relevant departments and that the necessary actions will be taken. Looking forward to welcoming you again soon, please accept our best regards,

10/10 Excellent

Aric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lausanne Palace was one of the finest hotel experiences I have had in many years. The property is located in central Lausanne and is beautiful inside and outside. We stayed in an executive room which was spacious and very well appointed. Our room had a large washroom with two sinks and large bathtub and shower. The room has adjustable climate control so you can keep your room as warm or cool as you wish. There are central panels by the bedside to operate all the lights and outer window shade. The lobby is exquisite with marble pillars, a bar with a very fine expresso machine. There is a spa with steam, sauna, cold shower, and a large swimming pool with adjacent hot tub. The spa also has outside seating to enjoy the sun. The service is fantastic! The front desk and concierge are very friendly and offer personalized attention during your stay. We used valet parking which is quick and very attentive. During our stay we absolutely enjoyed our breakfast while sitting outside on a spacious terrace with comfortable seating with umbrellas. There is an inside dining room, also quite nice, but we opted to sit outside due to the very good weather. There is a metro station nearby so you can quickly go down to Lake Geneva to enjoy a meal or a walk along the lake. There is a very good reason this hotel has won so many awards. It is truly a five star hotel for a very good reason, so if that is what you are looking for, then I highly recommend considering a stay here.
Stayed 6 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Gary

Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic trip
Stayed 2 nights in Sep 2020

8/10 Good

david

Stayed 1 night in Feb 2020

8/10 Good

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good property but not the best getaway destination. The hotel is very well located, the conveniences are excellent as well as the amenities, however, it can be very busy. We had a sleepless night after an event at the hotel where loud noise could be heard in our high floored lake view room. After advising the front desk, the hotel was apologetic and offered to comp that night or provide a voucher for our next stay. The candid apology and gesture were appreciated.
Stayed 2 nights in Jan 2020

6/10 Okay

maxime

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
let down
I arrived at 23:30, I had a meeting, but no possibility to sit and have a drink anywhere in the hotel! We had to go to a 3-star hotel not far to be served. This truly defeats the purpose of staying at such a place, especially when you spend only 5 short hours in the room and have to leave again.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property. Gracious staff and the LP bar is the place to be around 6 pm each night. Looking forward to visiting again. The only change I would make is to request a room facing the water as the street is a bit noisy in the very early morning hours.
Stayed 7 nights in Dec 2019