Excellent staff, but
Posted Aug 11, 2016 on Hotels
This hotel has good potential mainly the reception and room service staff. they are excellent and helpful. I was looking forward to my stay, but was disappointed at the condition of the beds, pillows, and sheets. They are lumpy , uncomfortable and very old to a degree they were very worn.
another disappointment , we ordered a room service, the food we received was different from the menu. When we called to have our order , the kitchen staff just took out the egg,bacon and onion from the burger and gave the same meal to us again . We were so tierd, we left it( ofcourse we paid for it ). One would expect a new burger from Mcdonald if they mess up the order, not take the onion and give it back to you .
Comment from Hotel Management
Aug 25, 2016 by General Manager, Hotel Management
We thank you for your feedback and your stay in our hotel.
We have carefully reviewed your comment and we are sorry to read that some negative points have affected the quality of your stay.
Please rest assured that these comments have been shared with our head of departments in order to avoid such a situation for future.
We do hope you will come back soon in our hotel.
With best regards,