The view is just exquisite. But Renovations needed
Posted Sep 24, 2016 on Hotels
This is a great place to. However, I specifically requested a firm mattress while making reservation, and instead it was a very soft mattress that gave us considerable back discomfort.
The Bathroom needs upgrading both of the flooring as well as the walls and toilet seats.
We came across a very odd situation one day it was Sept Friday 16th. My teenage son who accompanied me and his Mom, in a separate room, was in the Swimming Pool. Upon returning to his room, his backpack & shoes were nowhere!! He contacted Front Desk, and after 1/2 an hour they were returned claiming that Housekeeping made an error, thinking that his room was vacated, and the items removed were forgotten objects. When they clarified their error, they didn't try to make it up to us in anyway.
Actually, at Check-Out after another 2 nights, the Front Desk gentleman, asked me to pay an extra CHF 350 above the total sum paid in advance, for breakfast & such. I had to remind him that upon checking-In, they had already reserved an additional CHF 700 from my credit Card, so that it was the Hotel that owed me CHF 350, not the other way around, to which he admitted his mistake.
Finally, the walls between rooms need a great deal of improvement as regards sound insulation.