Ratings based on 144 Verified Reviews

3.7 out of 5
74% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Milwaukee,WI

Close to all the Lake Geneva has to offer.

Posted Nov 27, 2016
Pros: We found the rooms to be quite comfortable and clean. The amenities were great.It was nice to have a nice restaurant right on the premises.
Location: Very close to all the local shops of Lake Geneva and all it has to offer. Not far from the Dancing Horse show that we attended also.
This was a wonderful place to say. We definitely plan to be back sometime again. The food at the restaurant was very good. We loved the bread served so much, we bought a loaf to take home with us. Highly recommend.
Comment from Hotel Management
Nov 30, 2016 by Gayle- Guest Services, Hotel Management
Thank you so much for your comments. We are so glad that you enjoyed your stay. We are close to Lake Geneva and all that it has to offer. We look forward to your return stay.
5 out of 5
Recommended
for Families
by A verified traveler from US

nice update

Posted Oct 25, 2016
Pros: they have completely redone this hotel. We have been staying here for a number of years and it was always nice but getting dated - now it is just super
Cons: nothing - staff, room and grounds were great also loved the fire pit on the patio
Location: Mars - nice friendly neighborhood place - shopping in downtown always nice - and Chucks is always a good spot to people watch.
Comment from Hotel Management
Oct 27, 2016 by Gayle- Guest Services, Hotel Management
Thank you so much for your comments about your recent stay. We are so glad you enjoyed your visit. Please come see us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from chicago

In for the weekend

Posted Oct 25, 2016
Pros: Rooms were clean, easy to navigate through hotel. Pool and hot tub were nice.
Cons: -Some of the bathroom towels had a older yellow faded look - for price should be new. -indoor cafe was weak, food wasn't that good
Location: Lots of shopping and walking by lake
Room was cozy and clean. Nice setting just offf the busy downtown setting. Fireplaces throughout, nice indoor pool, indoor and outdoor bars were nice. Overall a nice place to stay, and was able to checkin early around 2pm vs the 4pm time posted.
Comment from Hotel Management
Oct 27, 2016 by Gayle- Guest Services, Hotel Management
Thank you for taking the time to share your feedback with us. We are glad that your stay was positive and we will work hard to correct the issues that you have mentioned. Please come back and stay with us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Weekend couples get away

Posted Oct 11, 2016
Pros: Very nice renovation.
Cons: Pricing was a little high.
Great time using all the amenities. Outside area is beautiful and the restaurant had excellent food.
Comment from Hotel Management
Oct 16, 2016 by Gayle- Guest Services, Hotel Management
Thank you so much for taking the time to give us your feedback. We are so glad that you enjoyed your stay. Come back and stay with us again soon.
3 out of 5
by A verified traveler from chicago

Girls Spa getaway

Posted Sep 12, 2016
We (4) went there for a girls spa overnight getaway. Glad it wasn't longer, As it wasn't quite the " resort" it's touted as. Renovations in the lobby are modern and very nice, albeit a bit cold. However the spa leaves a lot to be desired, Especially given the prices!! They advertised themselves as a spa resort, but the spa is grungy, old and nothing special. All our robes were tattered and torn (very unappealing way to start out) and the Flip flops still had prior grit in them. The Massages were awesome! Be sure to request Steven and Lavonna (if they were in Chicago we'd frequent them)! They really are super and the redeeming grace of this outing! Facials were nothing special (not evens roller under your legs to get in the right position). Our friends pedicures were nice but not fabulous at $70. At those prices we would have expected more SPA-like, such as hot tea, nice lounging area- not the front desk wait in room, up to date magazines, or even lemon water. Just water. The paint was chipping and wallpaper peeling in the rooms, and locker room. We heard they are soon renovating ( thank god! ) Don't be deceived by the pool with the spa in the online pictures. It is just the normal hotel pool and hot tub. ( very nice but not private/ relaxing for spa goers). Kids playing with families, etc. Steam room and sauna were very nice, and the Outdoor pool was lovely. Water was heated, but minimal service with no towels there ( we had to run back indoors to get towels, water). All
Comment from Hotel Management
Sep 14, 2016 by Gayle- Guest Services, Hotel Management
Thank you for sharing your concerns with us. We will pass on your comments to the appropriate staff and work hard to correct the issues. Thank you again for taking the time to give us your feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, newly renovated

Posted Sep 7, 2016
The hotel looks very nice, the outside bar and patio are great, the pool is ok size and clean. The restaurant at the hotel was really nice, the food wasnt and the wait time was horrible. Besides the long wait time at the restaurant no complains, everything was great!
Comment from Hotel Management
Sep 8, 2016 by Gayle- Guest Services, Hotel Management
Your feedback is very important to us. We are looking into your issues at Crafted Americana and will work hard to correct the service wait time and food quality. Thank you again for your comments and we hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Illinois

Romantic getaway

Posted Aug 27, 2016
We loved this hotel just wanted a quick romantic getaway for just the two of us staff was welcoming and friendly and polite rooms were clean and very comfortable love the outdoor pit would definitely recommend
Comment from Hotel Management
Aug 29, 2016 by Gayle- Guest Services, Hotel Management
We are so glad that you had a great getaway. The fire feature is a wonderful place to sit and enjoy a glass of wine and relax in the Wisconsin evenings. We look forward to your return visit.
3 out of 5
Recommended
for Everyone
by A verified traveler from New Lenox, IL

Close to attractions in Lake Geneva.

Posted Aug 24, 2016
Pros: I had read that the hotel had been renovated and it looked very nice. We did enjoy the outdoor pool as well as the bar and fire pit.
Cons: Guest relations specifically with the cleaning crew and the younger staff. Also, would have liked to have a microwave and refrigerator in the room.
Location: We drove to the other side of the lake and toured the shops and dining.
The Ridge Hotel is a nice hotel but my husband and I were disappointed with a few things. We arrived on a Sunday and were booked until Tuesday a.m. We had looked forward to relaxing in the hot tub but upon visiting the indoor pool area, saw that the hot tub was caution taped off and was un-useable. When inquiring about when it would be up and running, we were told 45 minutes..ish. It did not become available. Also, we put out the sign for our room to be attended to. When we returned, the bed was sort of made and towels were replaced, but soap on the counter was not replaced nor was a new soap or shampoo left. The toilet paper on the roll was running low and a new roll was not left in the basket under the sink. Also, the shower had not been cleaned up. On Monday we decided to go to the outdoor pool. The pool had a lot of bugs so my husband saw a net nearby and decided to skim the pool. The workers putting towels out by the pool walked by him and said "what's up" but didn't say they would take over skimming the bugs. They just let their guest clean the pool. On Tuesday, the day we would be checking out, we decided to sleep in just a bit before packing up to leave. At 7:30 a.m. we were awoken by someone trimming the bushes outside our window. We realize that the grounds need to be tended to, but a job like that should maybe start a little later in the morning in our opinion.
Comment from Hotel Management
Sep 3, 2016 by Gayle- Guest Services, Hotel Management
Thank you for taking the time to give us our valuable feedback. We are so sorry that you did not have an enjoyable stay. We will direct your concerns to the proper departments and work hard to correct the issues you experienced.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Illinois

Very nice hotel with great staff

Posted Aug 21, 2016
Pros: Great amenities. Great outdoor pool. Very nice outdoor bar with great selection of beers.
Cons: Early check in available.
Location: Close to the beach. Indoor and outdoor pool which was very nice.
Arrived at the hotel at noon after we were told on the phone our room was going to be ready early. When we arrived our room was not ready yet so we had to lug our baggage to the pool. We swam outside and inside waiting for our room to be ready which was not ready till four. Pools were nice and the bar was nice. I would recommend this hotel to others. Only thing that could be improved on is allowing customers to check in early because a 4PM check in is late in my opinion and once we unpacked it was already dinner time.
Comment from Hotel Management
Aug 21, 2016 by Gayle- Guest Services, Hotel Management
Thank you for your comments on your recent stay. We are glad you could enjoy our amenities while your room was being prepared for you. Our staff does its best to have rooms ready as early as possible. Sometimes this is not possible until the 4:00 check in time. Thanks again for taking the time to share your feedback. Come see us again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Aug 19, 2016
Pros: Clean and comfortable
Cons: availability of food out on the patio after 9:00 PM would be great.
Stayed at the hotel for the first time even thou I have passed by for years. Everything seemed almost brand new and made sense since they just remodeled. The outdoor bar area was great with a very large gas fire pit. Would definitely stay again.
Comment from Hotel Management
Aug 21, 2016 by Gayle- Guest Services, Hotel Management
We are glad that you enjoyed your stay and time you spent at Bar 55. We love our new remodel and are so glad that you do too. Thanks for sharing your comments and we look forward to seeing you again soon.