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Reviews of Tralala Hotel Montreux

3 out of 5
Tralala Hotel Montreux
Rue du Temple 2, Montreux

Reviews

8.4

Very Good

Rating 10 - Excellent. 155 out of 375 reviews" "
Rating 8 - Good. 142 out of 375 reviews" "
Rating 6 - Okay. 49 out of 375 reviews" "
Rating 4 - Poor. 20 out of 375 reviews" "
Rating 2 - Terrible. 9 out of 375 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

2/10 Terrible

Felipe

Disliked: Staff & service, property conditions & facilities
Room was infested with bed bugs. First night was OK but second night was miserable. I informed front desk promptly at checkout. They just waived 20 CHF. No other intention or effort to remediate the problem. Avoid it
Stayed 2 nights in Jul 2023
Response from Pierre on Jul 5, 2023
Dear customer, we are horrified to read your comment. This situation has never happened before. We carry out regular health checks by professional companies. When you left the hotel, we immediately took the necessary steps to resolve the problem. However, we would like to remind you that we have reimbursed you for the second night's stay and the extras consumed. We apologize for this unfortunate experience. Tralala management.

4/10 Poor

KATHRYN

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Did not like the whole vibe at the hotel. The woman at the front desk was kind of helpful but very abrupt.
Stayed 2 nights in Jun 2023

2/10 Terrible

Omayra

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a room with a balcony and they gave me a regular one. When you check in, you're supposed to get the right room without having to ask. After a certain hour at night there is no one at the reception, and that night there was a scandal in the rooms next door that they did not let us sleep all night and we could not do anything since there was no hotel staff. There were no food options nearby, everything was closed. To make a delivery to the room was a dare, and we had to beg for help. In the end, I don't recommend it at all.

10/10 Excellent

Yaning

Stayed 1 night in Sep 2022

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Tralala is a quirky little hotel in the hills above Montreux's waterfront with a music theme. The staff was super nice and accommodating, finding extra bed pillows for us and letting us check in early. We were in room 307. Two narrow twin beds. No AC, but a fan was provided. There was a safe in the room. A shower but no tub. They had wash cloths -- a big plus for Americans! There were plenty of outlets for phones, e-readers, laptops, but bring plug converters. The room had a window, from which, if you leaned to the left, you could just espy Lake Geneva. The location is not in the center of town. This is a plus (quiet) and a negative (a steep walk down to get to restaurants, shops, etc.). However, there is a bus stop right outside the hotel, which is great! We did not take breakfast at the hotel, nor have a drink in the bar, so can't comment on that. One note: the hallways are a little foreboding, with painted cement walls that are a bit prison-like. But who spends a lot of time in the hallway anyway?! We would stay here again.
Stayed 1 night in May 2022

6/10 Okay

Genc

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Plus: position above the city so you can enjoy lake view. Located among old part of the town which is very attractive. Very clean and cosy. Bus station is just in front of the hotel entrance. Minus: again position when it comes to reach it by walk. Walking up the hill is a bit hard. Room very small. Very hard to get unpack and then there is no garderobe closet. Room a bit noisy since it overlooks the street. Basic toiletries . No air condition.
Stayed 4 nights in Jun 2017

4/10 Poor

Jacques, Switzerland

Liked: Cleanliness, staff & service
Disliked: Room comfort
Well situated but ... tried to cheat us.
Room reserved thru e-booking: Superior. Room given at Hotel: Standard. Hotel staff tried to make us not aware of the difference and then owners tried to reimburse only part of the difference. This is not the way we like to be treated !!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Disappointed, Ireland

Disliked: Cleanliness, property conditions & facilities, room comfort
In Old Town...
But not much else around. The communal areas were very basic. The room had no cupboard for hanging clothes - there was a small rack behind the window curtain for hanging clothes. The shower cubicle was dirty. I would have preferred a hotel in the new town centre and to walk up to just visit the old town - there wasn't much to do there.

10/10 Excellent

Daniel, Gold Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing in every way!
What an amazing room, huge, stylish and with great views of the alps. The wonderful hotel staff were very helpful, and the free tourist pass they provided saved us hundreds of euros. (50% off local travel and attractions such as the golden pass line). I have traveled the world and stayed in countless hotels and this would be in the top 5, I firmly believe this should be at least a 4 1/2 star hotel.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in the old town
Great hotel with terrific staff. My only slight complaint about my room is that I would have liked brighter lighting. Otherwise it was very comfortable. There's a 206 bus stop just opposite the front door. Take this bus from the railway station as its a steep hike up the hill otherwise. By the way this bus just runs in a circle so there are no stops on the other side of the road if you're looking for them. If you don't have luggage it only takes about 10-15 minutes to walk up. Don't miss Vevey, Chillon or Lausanne. All great places to visit.

6/10 Okay

Jialiang, Singapore

Review on Tralala Hotel Montreux
Stylish room design and comfortable bed. However, it would be better if they have kettle, complimentary drinks or coffee / tea packets in the room instead of guests having to ask for them.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff. Spacious rooms. Clean. Nice location close to train station.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Montreux base
Excellent situation in the old town, Tralala was a great base for our time in Montreux. Clean, comfortable and with really friendly staff. One cannot ask for more.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is nice and good value. A little uphill, which, however gives you a great view and you are located right in the old town of Montreux. Staff is very nice and helpful.

6/10 Okay

Razvan , Toronto, Canada

Liked: Cleanliness, property conditions & facilities
Fair hotel, close to Montreaux
This hotel is well situated close to the old town and also an easy stroll down. To the lake. Be advised however that the walk up is very steep and it would be challenging to walk from the train station although it is not very far. Hotels staff was ok, nothing beyond that. Breakfast is not included and costs an additional $17 CHF. The rooms are fairly small and there was also no Air Conditioning or any sort of minibar/ fridge in the room. The bathroom is tiny, shower only with no tub. Fan is available in the room and the hotel and rooms are quite clean.

8/10 Good

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, super friendly staff!

6/10 Okay

Lorraine, Miami, FL

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Tralala in Montreux
Very small rooms, kitch deco. Not a good place for people traveling by car; public parking limited and hôtel has only few parking spaces which were all taken when we arrived.

2/10 Terrible

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Affordable, but is it worth it?
The hotel is affordable, room tiny, very basic. The best way up is by the cog train leaving from train station especially if luggage is involved. Front desk not especially warm, but asked for extra pillows and electric adapter and received. Would not recommend stay during warm weather, as no AC and the only way to get minor relief from heat is to open window and window drape. Unfortunately sleep impossible as there is an outside sitting area with table and chairs at street level, very loud group partied until 2AM with smoke drifting in open window. Also very bright street light directly across from room and with open drape no way to darken room.
Response from Tralala Team on Oct 10, 2015
Dear Guest, First of all, we would like to thank you for giving us your opinion. It is always good for us to know what you think about our establishment, as much as the positive points as the negative ones. We will improve our weaknesses to satisfy as much as possible our guests. We sincerely hope to welcome you anytime soon at the Tralala Hotel. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Tralala Team on Oct 10, 2015
Dear Guest, First of all, we would like to thank you for giving us your opinion. It is always good for us to know what you think about our establishment, as much as the positive points as the negative ones. We sincerely hope to welcome you anytime soon at the Tralala Hotel. Best regards,

8/10 Good

Kathrine, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities
Nice service
Staff "Clara" is nice and helpful.
Response from Tralala Team on Oct 10, 2015
Dear Guest, First of all, we would like to thank you for giving us your opinion. It is always good for us to know what you think about our establishment, as much as the positive points as the negative ones. We sincerely hope to welcome you anytime soon at the Tralala Hotel. Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms, spacious and with individual balconies. The view was splendid. Breakfast is not included but the main city area is ~15 minutes downhill walk. Parking is 20 francs/night but right next door. It is not cheap, but then that's Switzerland. The train to Rocher de Naye stops right behind the hotel. Montreux main station is ~15 minutes walk downhill from the hotel.
Response from Tralala Team on Aug 10, 2015
Dear Guest, First of all, we would like to thank you for giving us your opinion. It is always good for us to know what you think about our establishment, as much as the positive points as the negative ones. We sincerely hope to welcome you anytime soon at the Tralala Hotel. Best regards,

10/10 Excellent

Keenan, San Diego, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Nice, modern hotel in beautiful Montreux! All the furnishings felt very clean and modern. Everything worked great, staff was friendly, etc.
Response from Tralala Team on Aug 10, 2015
Dear Guest, First of all, we would like to thank you for giving us your opinion. It is always good for us to know what you think about our establishment, as much as the positive points as the negative ones. We sincerely hope to welcome you anytime soon at the Tralala Hotel. Best regards,

8/10 Good

Andy, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel located mid way up the hill in Montreux
We arrived by bus at the hotel and found that the hotel is located across the road from a bus stop. The desk staff were very helpful with advice on how to get to the Chateau Chillon which was the main thing that we wanted to see in Montreux. The walkway on the lakeshore in Montreux is lovely.
Response from Tralala Team on Aug 10, 2015
Dear Guest, First of all, we would like to thank you for giving us your opinion. It is always good for us to know what you think about our establishment, as much as the positive points as the negative ones. We sincerely hope to welcome you anytime soon at the Tralala Hotel. Best regards,

6/10 Okay

Affy, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
A Decent Boutique Hotel
The room was extremely small even by European standards but the friendliness and helpfulness of the staff made up for it. They have some bigger rooms but if you're getting a promotional price perhaps those are not for you. The breakfast was ok.
Response from Tralala Team on Aug 10, 2015
Dear Guest, First of all, we would like to thank you for giving us your opinion. It is always good for us to know what you think about our establishment, as much as the positive points as the negative ones. We sincerely hope to welcome you anytime soon at the Tralala Hotel. Best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
A rude ending to an otherwise pleasant stay
Overall our stay was good. Room was clean, very comfortable and relatively quiet (occasional passing traffic noise), free wifi worked well. No tea/coffee in room but welcome drink on arrival was a nice touch. As previous reviews stated hotel located short walk (approx 12min) from train station, and is up some relatively steep cobbled streets. We didn't have an issue with this but there's a bus (206) from station, that will drop you outside the hotel. The hotel is located a short walk from the lake and main shopping area and there are bakeries close by. Unfortunately our otherwise pleasant experience was soured by being intentionally locked out of our room 1hr prior to stated check out time. We returned after a pleasant morning walk to discover our key no longer worked. The lady at reception, whilst clearly knowing we had not checked out nor paid our bill, stated "she had cancelled our card. Our hotel is full, I've given it to someone else". She also stated, with attitude, that checkout time had already been. To clarify we provided our hotels.com booking which stated noon checkout, to which she agreed however stated on this day it was 11am due to a function. Apparently we were expected to know about this despite not being notified when checking in. Our advice to the hotel: if a change to the stipulated checkout time is expected, notify your guests so they can make plans around this.

10/10 Excellent

Thomas, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely place
Absolutely lovely place. Great staff. Great decor, and good value. I do recommend a taxi from the train station, though. Not a long walk, but uphill all the way.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel slightly away from touristy area
We loved being up the hill in the old city area. There were plenty of places to eat and it was outside of the touristy area. It was close enough to take advantage of the transportation services.
Response from Tralala Team on Aug 10, 2015
Dear Guest, First of all, we would like to thank you for giving us your opinion. It is always good for us to know what you think about our establishment, as much as the positive points as the negative ones. We sincerely hope to welcome you anytime soon at the Tralala Hotel. Best regards,

10/10 Excellent

Melanie , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exceeded my expectations!
We were greeted so warmly with a welcome drink and more help than I could have expected... The clerk offered us information we didn't even need! The hotel was so stylish! with such a lovely view in an amazing area! Would absolutely return!!
Response from Tralala Team on Aug 10, 2015
Dear Guest First of all we would like to take the opportunity to thank you for your nice comment and the beautiful grade you gave us. We are more than happy to read you enjoyed our services. See you soon we hope. Have a wonderful evening. Best regards from Montreux.

8/10 Good

Adrian, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
Nice, clean, pleasant and friendly helpful staff. Tastefully decorated. Only vibe is its up on a hill slope but there's a bus stop right in front with a round shuttle service that's complementary with the traveler card that the helpful hotel staff will give up upon check in.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy spot in the scenic old town
Hotel staff is very accommodating and gave us a pass allowing free public transit within the city and discounts at scenic sites like the castle. A trendy hotel, cool decor with a focus on music. Free WiFi, TV and streaming music in the room.

8/10 Good

Pam B., Clearwater, Florida USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Old Town
Hotel is very clean and well kept. Staff was very friendly and accomodating. Estelle arranged a golf outing for my husband, and helped us navigate to Crans-Montana so we could attend a golf tournament there. Clara printed out some documents I needed. It's a bit of a hike up the hill from the train station, and then again every time you go into the city but we took our time and it was okay. Estelle offered us a complimentary glass of wine upon arrival, and there was a fun, crowded, after-work party on Thursday which we attended - and we were treated to some fabulous risotto! We will definitely return. Thank you Tralala for great memories!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

BJ, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located uphill and you have take a taxi to get there. But when you leave you can walk downhill about 10 minutes. The staff was nice and friendly. The price was good since all the hotels are expensive in Switzerland.

10/10 Excellent

Adam, Arkansas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent all around.

8/10 Good

SapTraveler, South Carolina, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Tralala was a good hotel. It is located in the old city part of Montreux and is 10 minute walk from the lake. The staff is friendly and nice. The breakfast is alright at an additional cost. I paid $200 per night which I think was expensive for the service. So I would not say it is worth the money but there was nothing to complain about. However, that may be the usual price for that area.

8/10 Good

CW, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in old town
Great hotel rap for price but be warned it is up a steep him and takes some puff to climb it!! Modern and clean. Recommended!

8/10 Good

kelv, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Almost a french experience
I would say that Tralala is good for what it offered, in that context of expensive Montreux. i was there for 3 nights. We arrived after dark, and got lost trekking uphill from the train station. Not terribly far... but when you are walking uphill in the dark and uncertain where to go, with luggage in the cold, it can be daunting. The night reception was very helpful, very friendly (this is in contrast to the day-reception, whose service was perfectly dreadful). The room itself is basic, but big and clean ... very stylish No fridge or perks, but you can ask for a hot water kettle. My primary complaint is that at night it was too dark in the room for reading... even a basic reading lamp... and an extra foldable chair would have been useful so we didn't have to sit on the bed. And the pillows were too thin to be comfortable sleeping. The wifi in our room was also weak. The TV only offered local stations. It is situated high on a hill, on the edge of the old town but oh so charming with its cobble stoned streets out front and the views from the Rue du pont out over the lake. This is therefore also its weakness - the walk to town (about 15mins) is a steep downhill trek, and the trek uphill similarly steep ... In the day, the hotel provides a pass for the free bus shuttle which stops right outside the hotel. This was very helpful , but when we were there it stops operating at 8pm.

10/10 Excellent

Joshua W, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st Time (and 1st Night) in Europe
My wife and I had just flown into Europe for our first time and we were very pleased with the hotel. We got in late and the only bus that runs from the metro to the hotel had stopped we had to walk the 1.5km up hill with all our luggage and it was quite taxing. Once we got in we were welcomed with much-earned drinks and the staff was very friendly. They also gave us a 24hr transport card that allowed us to ride the buses for free and got us great discounts for the Chillon Castle and other tourist attractions nearby! The room was very clean and had a wonderful view. We would definitely stay here again.

10/10 Excellent

Roger, Geneva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb address
Fantastic stay, great breakfast. Stayed there several times and always had equally excellent service
Response from Tralala Team on Aug 10, 2015
Dear Guest First of all we would like to take the opportunity to thank you for your nice comment and the beautiful grade you gave us. We are more than happy to read you enjoyed our services. See you soon we hope. Have a wonderful evening. Best regards from Montreux.

6/10 Okay

Panmetirix, Manchester

Liked: Cleanliness
Average
Good location, quirky interior, however very small rooms

8/10 Good

Farizah, Singapore

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel in a quaint & quiet neighbourhood.
Nice boutique hotel in a quaint & quiet neighbourhood. Easily accessible from main train station and by bus (bus stop right in front of hotel). We got an attic room, which gave us a nice view, especially when it snowed the night before. Room was a bit dim though with no ceiling lights. The floor was quite dusty as well, showing that the room was not properly cleaned. Rooms also did not have tea/coffee making facilities, although you could request for a flask to boil water, and sugar sachets from the reception. Some hotel staff was friendly enough but some were very unfriendly. Even when my friend apologized when his daughter started playing with a bell, she just ignored him. Overall service is not recommendable but otherwise the hotel is good.
Response from Tralala Team on Aug 10, 2015
Dear Guest, First of all, we would like to thank you for giving us your opinion. It is always good for us to know what you think about our establishment, as much as the positive points as the negative ones. We will improve our weaknesses to satisfy as much as possible our guests. We sincerely hope to welcome you anytime soon at the Tralala Hotel. Best regards,

8/10 Good

Bethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

John, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Musical themed hotel in Montreux
Really friendly and striking decor! One of my Swiss friends recommended it a couple of years ago and it was often booked out. The rooms have huge photos of the most famous jazz musicians who have played in the Montreux festival over the years.

8/10 Good

HPW, East Northport, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A fading song in tight quarters.
The staff was very nice and helpful. We were offered welcoming drinks!!! There was a convenient bus stop in front of the hotel and we appreciated the free local transportation and discount passes.However, the room was very pricey and VERY small, no room for suitcase rack, a closet and the shower stall was claustrophobicly tight and the curtain too short (wooden floor flooded and was stained from repeated wettings) - no space for toiletries in bathroom. No air conditioning - only a fan; kept the balcony door wide open the whole night.

10/10 Excellent

MK, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good location will recommend
very friendly customer service - i reached late night 1pm and got clear instructions from the manager on how and where to pick up the room key ! :) good view of lake and clean room, highly recommended...

4/10 Poor

AB, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Small rooms, not a great location, no breakfast
Located in Montreux old town but nothing in the surrounding area was lively... Had to go down to the lake which isn't a short walk. The walk from the train station wouldn't be so bad if it wasn't up a hill. I would not stay here again because for the price, I was very disappointed: no breakfast included, terribly tiny rooms, horrible decor (creepy picture of Phil Collins in my room with head cut off), and the wireless only worked if you stood in certain areas. The hotel was not cheap (nothing is really cheap in switzerland) but even still, we stayed at much nicer places that included breakfast and had great wifi AND were way closer to the bars/restaurants... The staff was very helpful when the power went out.

8/10 Good

Cathy, Santa Monica, CA

Liked: Cleanliness, staff & service
Fantastic staff
The absolutely best part of my stay at Tralala was meeting hotel staff - specifically Gianna and Ramin. They went above and beyond the call of duty to help me. They were friendly and gracious.