Ratings based on 779 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to all

Posted Apr 13, 2017
Awesome pool, breakfast was really good. The staff was really good hotel was closer to all.
Comment from Hotel Management
Apr 13, 2017 by Allison , Hotel Management
Thank you for taking the time to share! I am so glad to see that you had a pleasant experience with us in Lake George. Hopefully we will have the chance to welcome you back soon!
4 out of 5
by A verified traveler from New Hampton Ny

Nice hotel near attractions

Posted Apr 2, 2017
Pros: Clean and friendly service
Location: Right next to The Great Escape. You can see the rides from the hotel. Directly across the street is a great ice cream shop. But i don't remember name
We were in the area to visit a local college. This hotel is located near shopping, restaurants, and The Great Escape.
Comment from Hotel Management
Apr 6, 2017 by Allison , Hotel Management
Thank you for taking the time to share about your recent experience with us in Lake George! I am glad to see that you were able to enjoy some of the local attractions during your college visit...Marthas is the best and dangerously close! Hopefully we will have an opportunity to welcome you back when summer fun is in full swing!
5 out of 5
Recommended
for Everyone
by A verified traveler from Howland, OH

Met expectations.

Posted Apr 1, 2017
Went to this area on New York to ski at Gore Mountain. This hotel was outstanding for the price and we would stay here again without reservation. Only concern was hard mattress. Very clean and quiet with great friendly staff.
Comment from Hotel Management
Apr 6, 2017 by Allison , Hotel Management
Thank you for taking the time to review our property and tell us a little about your stay. I am glad to see that you had a pleasant experience and will be sure to share your concern about the bed with the rest of the management staff. All the best, Allison
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal, Canada

Really nice stay

Posted Mar 12, 2017
Beautiful hotel, very clean, comfortable and cozy. Nice breakfast in the morning and cookies in the lobby. Right next to the great escape and a couple of minutes away from Lake George centre. Definitely recommend and will go back for another stay.
Comment from Hotel Management
Mar 20, 2017 by Allison , Hotel Management
Thank you Nick, for taking the time to share bout your recent stay! I am so glad to see that you had a comfortable stay with us and found our location convenient. We look forward to welcoming you back on your next Lake George visit! All the best, Allison
1 out of 5
by A verified traveler

Kids Out OfControl Screaming & cursing

Posted Mar 8, 2017
The place was packed with kids aged 12 to 15 yrs. old yelling, screaming profanities. The supervising adults walking in the halls and lobby drinking. One boy cursing my wife and running into a room filled with screaming boys. It was the absolute worst place I have ever stayed.
Comment from Hotel Management
Mar 10, 2017 by Customer Care, Hotel Management
Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize that the noise from other guests caused issues during your stay with us which made it less pleasurable. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
2 out of 5
by A verified traveler

bed was like sleeping on a cement slab

Posted Feb 28, 2017
Pros: staff
Cons: beds
Location: location was good
the 2 worst nights sleep in my life.....bed was like sleeping on a cement slab......
Comment from Hotel Management
Mar 3, 2017 by Customer Care, Hotel Management
Thank you for posting a review. We are glad that you appreciate our staff and our location. On the other hand, we are sorry to hear you did not have a good night’s sleep due to the comfort of your bed. We know a good night’s rest is very important. Your feedback will be forwarded to the hotel management to ensure all guest rooms are up to Country Inn & Suites standards. Thank you for taking the time to reach out to us and we hope for another opportunity to exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 19, 2017
Awesome! Definitely go there again and recommend to a friend
Comment from Hotel Management
Mar 20, 2017 by Allison , Hotel Management
Thank you for your great review! We are delighted to see that you enjoyed your time with us in Lake George and look forward to welcoming you back in the future! All the best, Allison
5 out of 5
by Jessica

Posted Jan 22, 2017 on Hotels
Comment from Hotel Management
Jan 25, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your recent visit! Best, Allison
5 out of 5
Recommended
for Everyone
by A verified traveler

Even in off season this place maintains excellence

Posted Jan 21, 2017
Loved it! There during off season in town on business. Room was clean, bed was soft and breakfast was varied with the staff helpful and cheerful. I would recommend this place.
Comment from Hotel Management
Jan 24, 2017 by Allison , Hotel Management
Thank you for kind words and great review! I am so glad to see that you enjoyed your recent stay with us... it is certainly a different feel when you come during the quieter months! Hopefully we will have the chance to welcome you back when you next find yourself in the area, be if for business or pleasure! Best, Allison
1 out of 5
by Michelle

Clean but service needs improvement!

Posted Jan 2, 2017 on Hotels
I traveled with family and we were all overcharged! I have been dealing with this issue for 2 days now. I also requested our rooms be adjoining and my request was not met. Besides this the hotel was clean, good size rooms and good breakfast included. It was also close to many resteraunts and lake george activities.
Comment from Hotel Management
Jan 6, 2017 by General Manager, Hotel Management
Michelle, Thank you for taking the time to review our property. I would like to extend my sincerest apologies for the issues you have expressed about your experience with us. Our staff strives to make every costumer experience a great one and it is with regret that I see we were not able to provide that for you. Unfortunately we have a limited number of adjoining rooms, I do hope that you found your room comfortable and that we were able to get your two rooms near each other. I believe that your billing issue has been resolved and assure you that we are working to prevent a similar issue from occurring in the future. Thank you for your ver valuable feedback. Have a great weekend. Best, Allison