Ratings based on 412 Verified Reviews

3.4 out of 5
70% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel and great location

Posted Jul 18, 2017
We were a group of 21 with a total of 5 rooms and all of us were so impressed. The staff was so friendly. There are no complaints just compliments. Perfect location ,great outside pool and the white lion restaurant was also very good. If I had to say something negative I guess it would be the indoor pool which was way to small. Overall you can not go wrong with this hotel .
4 out of 5
Recommended
for Everyone
by A verified traveler

Probably best on the Lake for the price

Posted Jul 9, 2017
Inside pool area and spa need work. It's old and in need of reconditioning. Everything else there was a 4 out of 5!
Comment from Hotel Management
Jul 10, 2017 by DJ, Hotel Management
Thanks for your comments, we are in a continuous process of upgrades and renovations, I will pass along your comments at our weekly Manager's meeting.
2 out of 5
by A verified traveler from New York, NY

This facility is stuck in 80s, and you're in motel

Posted Jul 8, 2017
Pros: staff
Cons: everything else
Location: location is fine, but no access to the boat
there are 3 buildings. they book you in the hotel and try to up-sell you. to the better "building" and then to the main building. this is a joke and when you pay for the decent accommodation, you pay the price of luxury accommodations nearby, for the price of outdated facilities stuck in the 80s...the staff is trying to make up for them, but poor them they have to deal with what they have...
Comment from Hotel Management
Jul 11, 2017 by DJ, Hotel Management
I'm terribly sorry you were unhappy with your accommodations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great

Posted Jul 5, 2017
It was s great hotel very clean. Location was awesome.
Comment from Hotel Management
Jul 9, 2017 by DJ, Hotel Management
Thank you for posting your comment. We greatly appreciate it.
3 out of 5
Recommended
for Families
by A verified traveler

khaled Lamada

Posted Jun 28, 2017
Pros: the lake view
Cons: cleanness
staff are very hospitable and friendly rooms are very small not for big families , quite expensive
Comment from Hotel Management
Jun 30, 2017 by DJ, Hotel Management
Thank you Khaled for commenting on your stay.
1 out of 5
by A verified traveler

Call before you book

Posted May 22, 2017
Pros: The main building is decent. The hotel is not so nice.
Cons: Be more clear on where you are booking people. On Expedia it should say you are not staying in the building in the photo.
We booked the hotel because we had stayed at Fort William Henry in the past and had a positive experience. However, upon check-in this time they attempted to put us in their "motel" area which looks no better than public housing. The "motel" looks like it's falling apart and not habitable. Upon questioning why we were put in this area the front desk clerk mentioned that where we booked. There was no indication on the website or Expedia that we would be put in a "motel" or anything other than the main building. After going back and forth and paying an additional $50.00 we were put in the main building. We were put on the first floor where it was very loud. At 11 PM we could hear yelling in the lobby and knocking on a glass door. At 2 AM there were people directly outside out window yelling and using foul language. This woke up my son. Overall it was a negative experience. I could have gone down the road to a much nicer hotel for a cheaper price. This was absolutely my last stay at Fort William Henry. I truly feel scammed.
Comment from Hotel Management
May 26, 2017 by DJ, Hotel Management
My apologies for the negative experience you had at hotel. I will certainly discuss this with the Front Desk Manager and her associates.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 16, 2017
Room was exceptionally clean, dated, but clean. Overall a pleasant stay, would recommend and will be back.
Comment from Hotel Management
May 17, 2017 by CR, Hotel Management
Thank you, we look forward to your return.
4 out of 5
by Samia

Posted Apr 20, 2017 on Hotels
Comment from Hotel Management
May 5, 2017
Dear Samia, Thank you for submitting the survey. We appreciate your time an input.
5 out of 5
by yvan

would recommend when in Lake George

Posted Apr 17, 2017 on Hotels
good experience nice hotel staff very friendly and nice location
Comment from Hotel Management
May 5, 2017
Dear Yvan, Thanks for sharing your experience at our hotel. In regards to your comments, we appreciate your kind words. I will share your comments with the Front Desk Manager, Bud and his staff. Our staff strives daily to deliver a product that exceeds our guests’ expectations. It is always nice to hear that our efforts are not only noticed, but appreciated. Again, thank you for this feedback! It was our pleasure to serve you
5 out of 5
by sean from pa

spring break

Posted Apr 16, 2017 on Hotels
very wonderful
Comment from Hotel Management
May 7, 2017
Dear sean from pa Thanks for your brief and thoughtful comment. We appreciate your posting.