Ratings based on 490 Verified Reviews

3.9 out of 5
82% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Depressing and Dark

Posted Jul 5, 2017
Cons: Brighten up the breakfast room.
Location: Lake George
Breakfast room was dark and depressing. Overall, hotel has a dark and deserted feeling.
Comment from Hotel Management
Jul 7, 2017 by Amanda C. - Director of Sales, Hotel Management
Thank you for your review. We are constantly making changes to our property as we are an older hotel and hopefully some new lighting and updating will help in the near future! Thank you again for your comments and I hope you continue to stay with us to see all the changes we make.
3 out of 5
by A verified traveler

Not worth the cost.

Posted Jun 28, 2017
Very noisy guests inside and out, room decor dated and worn.
Comment from Hotel Management
Jul 9, 2017 by Amanda C. - Director of Sales, Hotel Management
Thank you for your response and let me apologize for the level of noise you encountered. Please know that at any time you have any issues, you can always bring it up to a member of our Guest Service Team and we will try to accommodate you in any way that we can. That being said, yes we are an older hotel but we are constantly making changes. I hope you continue to stay with us in the future to see all the updates we continue to make. Thank you again.
5 out of 5
by tom

Posted Apr 22, 2017 on Hotels
Comment from Hotel Management
May 15, 2017
Hi Tom, Thank you for your great review! I hope you come back and stay with us again in the future!
3 out of 5
by Deeanna

Great staff, needs new, softer beds.

Posted Feb 23, 2017 on Hotels
Hotel staff were great. The hotel itself has had some updates, but it is still not as nice as other Ramada's that I have stayed at. The bed was hard as a rock which killed my back. We had a little fun with staff by making a silly request which they complied with! Staff were more than accommodating and very friendly. The area is really nice, there are good eating establishments nearby.
Comment from Hotel Management
Apr 5, 2017
Hi Deeanna, Thank you for your comments! I am so glad you enjoyed your stay with us and our staff tried to accommodate you no matter how silly the request may have been! We are always continuing to update our property...most recently we added in a complimentary continental breakfast for all our guests so I hope you continue to stay with us to see all the changes we continue to make! -Amanda C. Director of Sales
1 out of 5
by A verified traveler

Posted Feb 21, 2017 on Hotels
We booked this hotel because on the website it showed it had a restaurant and bar. We were going to events in Lake George and figured once we got back we could relax and have dinner and drinks in the restaurant. Well come to find out, it was closed. We ended up taking a taxi to the main street of Lake George since we knew we would be having a few drinks. We had no ice on our floor, we only had 1 decaf coffee in our room and we don't drink decaf and the worst was the noise. The room next to ours had phones ringing and alarms going off from 5:00 AM! This went on for over an hour. I certainly wouldn't of stayed there if I knew it would be this bad. You should have something on your web site that states restaurant closed. With the taxi fee back and forth it would of been cheaper to stay right on the strip.
Comment from Hotel Management
Apr 5, 2017
First and foremost let me apologize for the experience you had while staying with us. I appreciate your feedback and please know that we take these comments seriously and share them with our staff. Unfortunately there was a period of time where our restaurant was closed because we are in the process of taking it over...and that means proving complimentary continental breakfast for all of our guests! We just opened the doors for breakfast last week and the next step will be getting the bar and dinner menu in order! All of our ice machines should be working...so I'm not quite sure what happened during your stay with that. I will take a look into this a little further. I also want you to know that in the future if you choose to try and stay with us again (and I really hope you give us another chance) our staff will accommodate you in any way that we can should you want to change rooms, have noise complaints, etc. I again apologize that you had a less than satisfactory stay and hope that we can try to make your next one a better one. Thank you again. -Amanda C. Director of Sales
3 out of 5
by A verified traveler

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017
Thank you for the stars! We appreciate them! Amanda C. Director of Sales
3 out of 5
Recommended
for Everyone
by A verified traveler from US

OK

Posted Nov 14, 2016
Pros: Good - people, location, convenience, price
Cons: Poor - workout closet, few outlets in room, poor wifi
It's a good place to stay if you have other things to do
5 out of 5
Recommended
for Everyone
by A verified traveler from US

The front staff was helpful and friendly.

Posted Nov 8, 2016
Pros: It was close to exit 19 on the Northway I 87. It was comfortable, had a microwave,refrigerator flat screen TV and quiet even though close to the highway.
Cons: I was hoping for coffee to go in the early morning,yet there was none.
Location: The location is near the Aviation Mall, Churches, and a variety of places to eat. The Diner near the hotel had reasonable and good home cooking.
5 out of 5
by A verified traveler

Great Value!

Posted Oct 30, 2016 on Hotels
It was the perfect place to stay that with near the Saratoga casino, and Lake George.
5 out of 5
Recommended
for Everyone
by A verified traveler from J

Very clean and comfortable hotel room.

Posted Oct 29, 2016 on CheapTickets
Pros: I was very busy so coming back to a clean motel was key (they didn't disappoint). Also, it is in a great location (close to the New York Northway).
Cons: Nothing, everything was positive.
Location: You are in the foothills of the Adirondacks, just under Lake George, the city of Glens Falls very near, and the Queensbury outlet shops very near as w
Double room had large comfortable beds, free fast wifi, refrigerator and microwave. The room was always clean as well as the large bathroom (kudos to the cleaning staff). The hotel staff were pleasant and informative at all times. It really is a nice place to stay.