Ratings based on 425 Verified Reviews

4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Lovely room -- spacious and clean

Posted Mar 26, 2017
Pros: Spacious room, lovely breakfast room and breakfast staff kept it so clean and pleasant
One of my new favourite hotels -- everything was top notch
Comment from Hotel Management
Mar 28, 2017 by Rachel, Hotel Management
Thank you for the review. I am happy to hear that you had a wonderful stay with us. It is nice to hear that we are one of your new favorite hotels. The staff takes pride in maintaining a clean property for our guests to enjoy. I hope you were able to take a dip in our indoor pool. The pool is a great way to relax after a long day at work, traveling or exploring the area. We look forward to your next visit! Sincerely, Rachel Duell Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

The sheets on the queen size bed did not fit

Posted Mar 24, 2017
The sheet on the bed did not fit they would bunch up when you where.
Comment from Hotel Management
Mar 26, 2017 by Rachel, Hotel Management
Thank you for taking the time to review us. I am sorry that there was an issue with the fitted sheet on your bed. I have shared your comments with the housekeeping department so they can learn from their mistake. It seems as though the rest of your stay was enjoyable. I hope you decide to give us another try to show how we have improved. We look forward to your next visit. Sincerely, Rachel Duell Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 4, 2017
Nice comfy room. Stayed only one night so cannot say much more. Staff is very warm, friendly and make you feel at home. Liked it and will stay there again.
Comment from Hotel Management
Mar 5, 2017 by Rachel, Hotel Management
Hello Lana, Thank you for taking the time to review us. I am glad that you had a pleasant stay with us. It is nice to hear that you found the room to be comfortable. I am sorry that you were only able to stay one night with us. There is a plethora of activities to do and see in the area. I will gladly share your review with the staff. The staff tries to make our guests feel as though they are with friends. We look forward to seeing you the next time you are in the area. Sincerely, Rachel Duell Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 25, 2017
Rooms were decent. Kids thought the pool was a little bit chilly, but they enjoyed it regardless.
Comment from Hotel Management
Feb 25, 2017 by Brittany Gifford, Hotel Management
Dear Valued Guest, Thank you for taking the time to review our hotel. I am glad to hear your children were able to enjoy our indoor pool. Thank you for your comments about it being a bit chilly. I will speak with our maintenance staff regarding the temperature to ensure it is kept at a comfortable level. I hope you were able to enjoy the area. We are conveniently located just off of I-87 and close to a variety of restaurants and family friendly activities. We appreciate your feedback and will certainly use it to ensure we can provide the best possible experience for our guests. We look forward to seeing you again in the future. Sincerely, Brittany Gifford Guest Services Coordinator
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 27, 2017
It was great service , very nice staff members , answered the phone well
Comment from Hotel Management
Jan 30, 2017 by Rachel, Hotel Management
Thank you for taking the time to review us. I am glad that you had a great stay with us. It is nice to hear that you thought the staff was friendly and had great service. I hope you enjoyed our hot breakfast buffet that is served daily from 6:00 am to 10:00 am daily. We look forward to seeing you again soon! Sincerely, Rachel Duell Front Office Manager
1 out of 5
by A verified traveler

If you like Bed Bugs and Loose Women Stay Here

Posted Jan 13, 2017 on Hotels
Excellent if you like bed bugs and prostitues.
Comment from Hotel Management
Jan 20, 2017 by General Manager, Hotel Management
I am sorry that you did not have a completely enjoyable stay with us. I am sorry that you think that we have bed bugs. We have our property routinely checked. Our staff is also trained to look for signs and know what bed bugs look like. As for the "loose women stay here" we do not nor do we willingly allow "loose women" to use our hotel. Once again I am sorry that you did not have a completely enjoyable stay. Sincerely, Rachel Duell Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great location and awesome value

Posted Jan 3, 2017
This hotel is gem. We have stayed twice and we're completely pleased both times. The rooms were great with a high end feel.
Comment from Hotel Management
Jan 5, 2017 by Rachel, Hotel Management
Hello April, Thank you for taking the time to review us. We are ecstatic that you think our hotel is a gem. So do we! It is nice to hear that you have enjoyed both of your stays with us. I hope you were able to relax in our indoor pool. It is a great way to unwind after a long day of traveling, work or exploring the area. We look forward to seeing you again soon! Sincerely, Rachel Duell Front Office Manager
4 out of 5
by A verified traveler

Posted Jan 2, 2017 on Hotels
Slight musty smell in the hallways and rooms but otherwise great location in the area, clean rooms, comfortable beds.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for taking the time to review us. I am glad that you had a good stay with us. Thank you for your comments. I have shared your comments with our housekeeping department so that they can take care of the issue. It is nice to hear that you enjoyed our location and found our hotel to be clean. I do hope you give us another try to see how we improved. Sincerely, Rachel Duell Front Office Manager
5 out of 5
by Daniel

Little get away

Posted Jan 2, 2017 on Hotels
We go to Queensbury on a regular basis, just to relax and get away. They have tons of great restaurants and are very close to Lake George for sceenic views. Hotel is always clean and the staff are really nice. Not the most modern hotel, but that is not something I really care about as the beds are really comfortable and their is a very large pool.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Thank you for the review and the continued patronage. I am thrilled that you enjoy our location to a variety of restaurants. It is nice to hear that you find the staff to be friendly and the hotel to be clean. I wish you would have expanded on your modern comment. The hotel was renovated in 2011-2012. I hope you enjoy our hot breakfast buffet that is served daily from 6:00 am to 10:00 am. We look forward to your next visit. Sincerely, Rachel Duell Front Office Manager
5 out of 5
by Alex from Brooklyn

They hate Hotel saver coupons.

Posted Jan 1, 2017 on Hotels
great place Lake George.
Comment from Hotel Management
Jan 5, 2017 by General Manager, Hotel Management
Hello Alex, Thank you for taking the time to review us. I am glad that you think our hotel is a great place. We do participate in the Hotel Saver Coupon as a walk-in only and with some stay restrictions. The coupon can not be applied to an existing reservation. The hotel is located near I-87 the Northway and is minutes away from a plethora of restaurants. We look forward to seeing you again soon! Sincerely, Rachel Duell Front Office Manager