Ratings based on 664 Verified Reviews

3.8 out of 5
78% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by barbara from Providence

Third time was not a charm!!!!!!

Posted Jul 27, 2016 on Hotels
This was our 3rd time there and we rented 3 rooms for our children and grandchildren. The outside rugs were deplorable and dangerous-- ripped on every stair and filthy. One toilet actually moved when you sat on it. The same room had broken vanity doors and the whole toilet moved. My blanket had a hole in it. I was embarrassed and upset that I had paid $600 for this. Our last 2 visits were on the other side of the courtyard and in much better condition. The outdoor pub saved the day because the view was spectacular although it could have used a powerwash.
4 out of 5
by Matthew

This traveler left a rating score only Posted Jul 6, 2016 on Hotels
5 out of 5
by daniel

This traveler left a rating score only Posted Jul 1, 2016 on Hotels
4 out of 5
by Edward

This traveler left a rating score only Posted Jul 1, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Jul 1, 2016 on Hotels
4 out of 5
by Rene from Rotterdam NY

Overall pleased with our stay

Posted Jun 26, 2016 on Hotels
We stayed in room 181. The room was in the pool area. It seemed to have been updated which was nice. The door to the room and AC unit could use upgrading but overall we were happy with the accommodations and wish we had booked an extra night. The AC made a rattle noise and the door was clearly just old but didn't affect our stay.
4 out of 5
by Mark

This traveler left a rating score only Posted Jun 26, 2016 on Hotels
3 out of 5
by Frank

This traveler left a rating score only Posted Jun 23, 2016 on Hotels
3 out of 5
by William

This traveler left a rating score only Posted Jun 11, 2016 on Hotels
1 out of 5
by A verified traveler

Never going back

Posted May 25, 2016 on Hotels
Chose this hotel for location and on site restaurant & bar, we arrived & were told we couldn't access the restaurant or bar because of a prom & wedding being held, we had just driven 350 miles & and had to go back out for dinner. Then told the restaurant would be open for breakfast. In the morning we got up & went to get ready there was no hot water to shower, we waited for over an hour, then finally have up and got ready using ice cold water! Then when we went to the restaurant it was still set up for the wedding and approached by a waitress who asked if we were part of the wedding party, we stated no, she then said that the buffet was for the wedding party and if we were to stay it would be $12.95 per person (this was all said in front of all the guests, embarrassing us and making us feel like we were intruding) but since we had arrived before our friends and told them we would meet them there for breakfast we had to stay. The waitress made us feel very uncomfortable. We were disappointed from the minute we arrived until we left. I told the front staff our experience and all she said was sorry and handed me our receipt.