Ratings based on 1,509 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from canada
Unhelpful staffPosted May 15, 2017
Cons: Better attitude.
Location: Lake George is close to shopping and lots of restaurants and Sarasota Springs.
When we arrived we realized that we had booked an accessible king room without realizing it was a handicap room for 2 nights. Apparently there are 2 in the hotel but since we did not require a handicap room we asked to be moved to a regular King room plus this would free it up for someone who actually needs one. Although the hotel was practically empty, they refused because it was booked through Expedia and they made a point of saying Expedia are liars and do not like 3rd party bookers. Although the hotel is in a good location and quiet, it was maddening to be faced with this situation after driving most of the day to get there.
by A verified traveler from MASS.
NICE HOTEL,VERY CONFORTABLE.Posted Apr 26, 2017
Pros: VERY CLEAN, QUITE...
Cons: NOT HAVING PEOPLE LIKE 'BRE' WORKING THERE WOULD BE A GREAT IMPROVEMENT...
Location: EVERYTHING WAS CLOSE ENOUGH TO BE CONFORTABLE...
WHEN WE CHECKED IN A YOUNG LADY NAME BRE, WAS VERY RUDE FROM THE START.WE ASKED FOR A LATE CHECK OUT, SHE SAID THAT FOR THAT TO HAPPEN I WOULD HAVE TO GO TO THE FRONT DESK EARLY ON CHECK OUT DAY AND SEE IF THERE WOULD BE A POSSIBILITY FOR ME TO GET A LATE CHECK OUT,I TOLD HER THAT DID NOT MAKE ANY SENSE ,BECAUSE THE REASON TO GET A LATE CHECK OUT WOULD BE TO SLEEP A LITTLE LATER,SHE JUST TURNED AROUND AND WALKED AWAY FROM ME???
for Everyoneby A verified traveler from Coxsackie, New York
Nice hotel close to shopping areasPosted Apr 21, 2017
Pros: Lovely rooms, great staff.
Cons: Can't think of a thing.
Location: Near Lake George and lots of outlet stores. Plenty to do.
Were in our room for about a half hour and the phone rang. It was the front desk, checking to see if we were satisfied with our accommodations. Made us feel well taken care of.
for Everyoneby A verified traveler from Tillsonburg, Ontario, Canada
Great staffPosted Mar 16, 2017
Pros: The friendly staff.
Anne Marie was excellent. We were given a disability room when I made the request at check in. When the room was found not to be made up, we were given an upgrade even though we said we would go out for dinner while the room was made up. We felt this was more than necessary, but Anne Marie insisted on the upgrade. We really appreciated this. Our stay was cut short because of an impending snow storm/blizzard. We look forward to returning this summer.
for Everyoneby A verified traveler from Montreal
Very recommended👍👍👍Posted Mar 10, 2017
Recommended place to stay, quite, nice, clean, excellent staff . Sûre i will booked on my next trip
for Everyoneby A verified traveler from lake george
Wonderful locationPosted Mar 10, 2017
Excellent. I stayed at Wingate, Lake George, for 1 night, wonderful experience.
for Everyoneby A verified traveler
Nice place great for off season.Posted Mar 7, 2017
Great place however the free breakfast was dismal. The food was poor and no brewed coffee just an instant machine. The lobby was cold when attempting to eat. It would be better if there was just coffee,juice, doughnuts and muffins. I'm just one opinion.All else was very nice. This was our second stay. We'll be back. Thanks
great placePosted Feb 25, 2017 on Hotels
Great place, easy to find, right in town, very nice hotel and a very nice indoor pool and hot tub
Great place to stay!Posted Feb 21, 2017 on Hotels
At check in, the front desk asked me the purpose of our stay. When I said we were just there for a weekend away as a couple, she decided to put us on the fourth floor away from any kids or loud groups. She also treated us to a free bottle of red wine and gave us hints about what times the hot tub would be quietest and free of kids/families. We checked in earlier than the check in time, which was no issue whatsoever. The room was huge, clean, and had its own microwave, fridge, and coffee maker. The bed was comfortable, but not amazing. The breakfast that is served by the hotel is wonderful, with so many good options. This was my second time staying at this hotel, and I would definitely stay there again. It's close to anything you need, and the staff is so accommodating.
for Everyoneby A verified traveler from New Jersey
Shoveled during storm.Posted Feb 14, 2017
Pros: Everything was great.
Stayed during snow storm and they were great with shoveling and plowing to enable us to get out and continue our trip. Breakfast was great!!!