Ratings based on 449 Verified Reviews

3.8 out of 5
87% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Morristown, NJ

Decent hotel in Lake George

Posted Aug 17, 2017 on Orbitz
Pros: Proximity to Lake George, Parking
Cons: Updated furniture, carpets etc.
Location: Lake George, Outlets, Downtown area very close by.
The style and feel of this hotel is a bit older than anticipated from pictures. It was decently cleaned upon our arrival. It did have a musty smell that we were able to get over. It's saving grace is the affordability, the pools (indoor/outdoor), location to Lake George, and the breakfast. Would come back if prices are outrageous elsewhere around town. Another perk is that the hotel is owned by another property right on Lake George. You can drive the 2 or 3 miles to Lake George and park in the other hotels lot for free. That is clutch if you wanted to walk into town.
Comment from Hotel Management
Aug 19, 2017 by Sam, Hotel Management
Dear Ryan, Thank you for this honest review. We hope to be your host again next time you are in the Lake George region. Sincerely, Sam Luciano General Manager
3 out of 5
by Irene

Good for families looking to save money

Posted Aug 16, 2017 on Hotels
The good part was the internet was good, the continental breakfast was good (3 waffle makers to use), Bud the desk clerk was very nice. They have a lot of complimentary items like coffee, water, popcorn, etc. Pool looked nice but we did not use it because we went to the lake. The place is a little run down, the wall were paper thin. We were originally on the first floor but could hear people walking around upstairs all night. Next day, we moved to the upstairs which was better but there is no elevator. The staff did move our luggage for us though. The beds were very comfortable and the refrigerator worked well. Another item we did like was that they gave us a pass to park at their sister hotel which is located at the Fort William Henry and close to the Lake George village. You also get a discount if you are going to the fort. This is a good place for a family looking to save money on lodging.
Comment from Hotel Management
Aug 19, 2017
Dear Irene, Thank you for this review. Sincerely, Sam Luciano General Manager
4 out of 5
by Christine

Lake George best western

Posted Aug 16, 2017 on Hotels
The hotel was nothing over the top fancy, it was a bit pricey also. But it was clean and very close to downtown. We would definitely stay there again.
Comment from Hotel Management
Aug 18, 2017
Thanks so much Christine for your comments
2 out of 5
by A verified traveler

Posted Aug 10, 2017
Pros: Inside and outside pools
Decent hotel. However, the rooom we were in had paper thin walls on one side. We could hear the neighbors next door and everything they did and said. You can hear people hrough the door when someone walks by in any normal hotel but this was a thousand times worse. It was akin to having a curtain separating our rooms. We may as well have been sharing one huge room based on how clearly and loud everything was heard. It was especially annoying when they were clearly not going to bed and it was after 11pm. This happened for both nights. Made for very poor sleeping conditions.
Comment from Hotel Management
Aug 12, 2017 by DJ, Hotel Management
We are sorry that we did not meet your expectations. It sounds like we fell short. I will certainly bring your comments and concerns to our next Managers meeting. It was a pleasure having you as our guest. We hope you’ll consider giving us another chance the next time you visit the Lake George Region.
4 out of 5
by Brandi

Very nice stat

Posted Aug 6, 2017 on Hotels
My daughter and I were in town over July 4th for a dance competition. Being a holiday and event in Lake George, the hotel had no vacancy. I was concerned that service would be bad and there would be lots of noise like we've had happen elsewhere when it's busy, but to my surprise we had a great stay. I never heard any noise from a neighbor on either side or above, only from the hall if someone was walking by. The staff was great and very quick if we asked for anything. The hotel never ran out of towels or tried to only give us 2 towels (like we've experienced in he past other places), and parking was never an issue. The building is obviously not new, but they've done a nice job keeping it from looking old and dirty. Our bed was very comfortable as well. The outdoor pool is a really great feature, and we spent several days at it. The breakfast was very good with plenty of options and it was great to have a mini fridge in our room. Wouldn't have a problem staying here again if we come back to Lake George.
Comment from Hotel Management
Aug 8, 2017
Dear Brandi- Thanks so much for the positive commentary on our property. It is greatly appreciated.
5 out of 5
by Andrew

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 8, 2017
Dear Andrew- Thanks so much for the five stars.
5 out of 5
by Lenka

Posted Aug 5, 2017 on Hotels
Comment from Hotel Management
Aug 8, 2017
Dear Lenka- Thank you so much for the five stars.
4 out of 5
by John

Posted Aug 2, 2017 on Hotels
Comment from Hotel Management
Aug 4, 2017
Thanks John for the 4 stars!
4 out of 5
by john a

Wonderful experience

Posted Jul 31, 2017 on Hotels
It was a wonderful stay and, like to be close to main attraction in town!
Comment from Hotel Management
Aug 4, 2017
Thanks so much for your comments!
5 out of 5
by Wan Jung

Posted Jul 24, 2017 on Hotels
The location is really good. It's easy to go to anywhere. Outdoor pool and view is clean and nice. The front desk managers are pretty nice. The only thing I don't like is too cold, not really sure why I turned off the A/C, it's still cold and restaurant is cold too.
Comment from Hotel Management
Jul 28, 2017
Thank your for your comments- I will pass this along to the Front Office Manager and his staff.