Ratings based on 356 Verified Reviews

3.5 out of 5
67% of guests recommend
3.9 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from westchester

Close to everything!

Posted Sep 24, 2017
Staff was friendly Room was,very clean but kinda small.breakfast was satisfactory.overall the location was excellent! !
1 out of 5
by A verified traveler

Disgusting

Posted Sep 4, 2017
We rented two room, both of them were situated in front of a dirty sewer, when we went inside the first room, it had a very disgusting vomite odor, we had to go to front desk to demand a room change, never go back again.
Comment from Hotel Management
Sep 19, 2017 by Manager, Hotel Management
It's important for us to impress our guests and your comments will make this goal that much more attainable. We aim to satisfy you with our services,and assure you to correct the issue you mentioned for your convenience. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Posted Aug 30, 2017
Quiet and comfortable room.the maid service was very good.Nicely kept rooms and clean
Comment from Hotel Management
Sep 5, 2017 by Manager, Hotel Management
We are pleased to read that you enjoyed your stay and I will certainly pass on your comments to the team, I know they will be delighted to learn that their efforts have been appreciated. Many thanks for choosing to stay with us here at Howard Johnson Lake George.
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Nice Hotel in the heart of the action

Posted Aug 26, 2017
Pros: Location and cleanliness
Cons: Pool and surroundings could be cleaner
Location: Easy walking distance into the town,. Just park the car and enjoy the village, the beach, etc.
The room was very small but clean with pleasing décor.
Comment from Hotel Management
Aug 31, 2017 by Manager, Hotel Management
Thank you so much for your compliments, rating and review of our hotel. I'm glad that you enjoyed your stay and that majority of our services and accommodation lived up to your expectations. We are all looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saratoga, NY

Great Location and Value

Posted Aug 23, 2017
Pros: Great value and perfect location
Cons: Perhaps bring a coffee maker or some waters to the room.
Location: Downtown Lake George has plenty of food, arcades, a beautiful lake and places to go boating or swim. Lots of good bars and stores to visit as well.
The hotel is right next to the heart of downtown Lake George which means you can walk to anything and everything. The staff is very kind although there does seem to be a limited staff. The only issue I had was the room was much smaller than anticipated. We had a single queen and that essentially was all the space the room had to offer outside of the bathroom. Don't recommend more than two people in that setting.
Comment from Hotel Management
Aug 29, 2017 by Manager, Hotel Management
Thank you for giving us an honest outlook of your experience at our hotel. It is so rewarding that you have rated us so highly. We are pleased to hear that we were able to meet your expectations of our high standard of housekeeping and accommodation. We are very glad that you enjoyed the value and the convenient location of our hotel. Thank you so much for your business and we look forward to seeing you soon.
3 out of 5
by A verified traveler from Connecticut

Good hotel felt sorry for housekeeping

Posted Aug 8, 2017
My wife and I left for breakfast on the last morning of our 4 day stay. We left 5 dollars in singles for housekeeping. After our return back from breakfast to gather our things we noticed not only housekeeping was not in the room but 4 of the 5 singles we gone. We came out of the room and someone in the adjacent room that was standing outside told us that the manager was in our room and he told them he was just checking to see if we had left. The manager stole housekeeping money. We promptly came to the front desk and informed the man who was not the manager of what happened. He quickly went to the back and brought out another person who wasn't the man the folks from the other room described to me. I advised him of the situation and he promised me he would square it away later. I demand the money back which took out of his pocket and gave it to me. I went back to housekeeping and gave them the money directly. This is not right, the housekeeping people work hard for their money and to get scammed by the manager of the hotel is ridiculous. The fact that it was the actual manager who did this is beyond me. I was informed that the managers name was Ali. Please if you are going to stay here please hand any gratuity to the actual housekeeping staff.
Comment from Hotel Management
Aug 11, 2017 by Manager, Hotel Management
Thank you for your recent feedback. We take comments from our guests very seriously, as our goal is to always improve on meeting and exceeding our guests' expectations. We will make sure we earn your overall satisfaction on your next stay with us.
1 out of 5
by A verified traveler from connecticut

don't leave money for staff just give it to them.

Posted Aug 7, 2017
A relative of the owner stole money that was left for the cleaning lady. My friend and his wife left some money for the cleaning lady and took a walk down the street. I was packing my car and noticed someone walk into the room with a hotel key and leave 2 mins later. When my friend got back from his walk he asked me if I noticed anyone come into the room because he left some money for the cleaning lady and it was gone except 1 dollar. I told him I saw one of the owners go into the room and come out. We went to the front office to complain and the theft and one of the owners got nervous that we knew what happen and said sorry and that he will take care of it. We made him give us back the money that was stolen and told him that he should not allow family members to take peoples money that was left as a tip for the cleaning people. When we were packing some of the employees heard that we went to the owner to complain and thanked us for it since we were told this happens quite often. Shame on the owners of this place for taking other peoples tip money which they work very hard for. I think Howard Johnson Corporate should investigate this motel location.
Comment from Hotel Management
Aug 11, 2017 by Guest Relations Manager, Hotel Management
We appreciate your feedback, we use our guests' reviews to help us identify aspects we need to improve. Whilst this is not the feedback we strive for, please know that your review will not go unnoticed.
4 out of 5
Recommended
for Everyone
by A verified traveler from Queens, NY

Steps to main village

Posted Jul 19, 2017
The great part about this hotel is that you just cross the street and already in the main village with all the shops, eateries, etc. it is next to a club as well seafood spot. I think it's called the Lobster pot. As for the hotel, just be aware there is a cemetary in the back of the whole block, but wasn't freaked out. The pool is small so we didn't real check it out. Room is ok clean, I believe the rooms were just renovated. Also, it was musty probably because of the rain. There is no lock on top, but there is a deadbolt. Breakfast is from 6-9 I believe we didn't know and they still catered to us asking id we'd like bagels or anything else specific. There was coffe and cereal still out. My friends room the toilet got clogged and the door lock wasn't working so they changed their room right away. Service was great from the staff.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Thank you for your feedback. Great to hear that you enjoyed the convenience of our location. Thank you for staying here with us. I am glad that you enjoyed your stay here at our hotel. It would be lovely to see you again. Kind regards.
2 out of 5
by A verified traveler from Hudson Valley NY

Get what you pay for

Posted Jul 10, 2017
Let's start with the positives. First off this hotel is in the heart of Lake George and a minute walk to all the shops, bars, lake, etc. the staff was very accommodating and pleasant. The price was fantastic but it goes down hill from there. at checkin you sign the typical things one of them being no smoking or there's a $150 fee. As I walked into my room I was greeted with the foul odor of smoke. I also noticed the top lock was broken. I alerted the staff and they were quick to reassign me a new room. The smell was better, the locks worked but it had some bugs, the bed sheets weren't sized properly and there was a back to somebody's earing in the bed. I got a great deal on this hotel, read reviews about how it was updated recently and to disregard and old reviews. I highly recommend spending a little bit more, you will be happy you did.
Comment from Hotel Management
Jul 28, 2017 by Manager, Hotel Management
Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel. We are working hard to correct all this issues you mentioned for the convenience of our valued guest in the future.
4 out of 5
by Mark

Posted Jun 27, 2017 on Hotels
Comment from Hotel Management
Jul 2, 2017 by Guest Relations Manager, Hotel Management
Hi Mark, Thanks so much for the lovely feedback score you posted on your recent stay here at Howard Johnson Lake George. We hope to hear from you on your next visit. Kind regards.