The place is falling apart. Clearly neglected. I really would rather not leave a review at all but this place is really awful, I feel inclined to warn another family. (Apparently, this is the lowest # of stars we can give). But one bright thing, all the staff was polite, welcoming & helpful but the place really needs to be packed up and thrown away.
1. Pool area- big pool was having a great time with my kids, looked up and saw 8 huge holes in the ceiling. The small 1 inch play area looked like toilet water I wouldn’t let me dog play in there.
2. Stayed at willowbrook, which is a 5 minute drive from main building with all amenities. This is quite a hassle with kids especially in the winter. If it were not for the excellent directions of the associate that checked us in, I would have definitely been lost bc the signage (or lack thereof) was impossible to see/follow. Also, when we walked into bldg 4, maybe there was an event prior, but the place was in full disarray. Tables, chairs, everywhere, unkept. (We checked in around 4, left and came back around 9, and it was still like that until the morning).
3. Room- sofa bed was disgusting. Could barely sit in it as a sofa and was unusable as a sofa bed. Heating units had so much visible dust/dirt, ridiculous. And there is a huge tub in the bathroom that is literally the size of a queen sized bed, but the shower was so small, I could barely turn around in it. And it leaked, so my kids and I had to create a barrier of towels