Ratings based on 598 Verified Reviews

3.2 out of 5
64% of guests recommend
3.6 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Great stay

Posted Apr 14, 2017
We had a good experience at the resort water park. I was a little disappointed with the room cleanness, but beside that my kids and I had a great stay. Nice bar, activities and staffs.
Comment from Hotel Management
Apr 17, 2017 by Split Rock, Hotel Management
We are glad you had fun at the waterpark and the bar. We apologize for the condition of your room, and we appreciate your feedback so we know what we need to work harder on in the future.
3 out of 5
by A verified traveler from Levittown PA

Needs work

Posted Apr 12, 2017
Asked to consider a timeshare. Mold in shower. Resort needs over haul. We go every year; looking for a new place now.
Comment from Hotel Management
Apr 14, 2017 by Split Rock, Hotel Management
Mimi, we have done many renovations and upgrades within the last year, and we have plans to do even more in the upcoming year.
4 out of 5
by Maria

Posted Feb 23, 2017 on Hotels
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Maria, thank you for your review, and we are glad you enjoyed your stay with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from ny

Kids love it!

Posted Feb 23, 2017
My kids had a great time. Lots of amenities. We unfortunately had to listen to garbage trucks early in the morning just below our room. One night until 11:45 the staff was running the big garbage compactor which was extremely loud
Comment from Hotel Management
Feb 23, 2017 by Split Rock, Hotel Management
We love hearing your kids had a great time and were able to enjoy the many amenities on site. We do apologize for the noise, and we will use your feedback to improve our resort.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great and relaxing time.

Posted Feb 22, 2017
Pros: Relaxing and friendly
Location: Louie's prime rib, nicks lake house and piggy restaurant delicious! Staff friendly!! Loved it! Definitely return back!!
Front desk staff friendly but a little disorganized. Also, there was garbage left in the kichen from previous occupants. Besides that our stay was great. Enjoyed the indoor waterpark but the chlorine in the pools were very strong that my eyes were burning.
Comment from Hotel Management
Feb 22, 2017 by Split Rock, Hotel Management
We are pleased to hear you had a great and relaxing time staying with us. We're glad you had fun in our waterpark, and we appreciate your feedback as we are continually working to improve our resort.
2 out of 5
by A verified traveler

Old. Needs updating

Posted Feb 22, 2017
Pros: Close to ski resort. Lots of activities for kids
Cons: Everything is old needs to be updated.
Location: Ski resorts nearby.
No room service and WIFI is terrible. Expensive for what is basically a campground
Comment from Hotel Management
Feb 22, 2017 by Split Rock, Hotel Management
Our resort is an older property, but it has an interesting history. We have renovated the lobby, restaurant, and upgraded some of our rooms and meeting spaces. We are conveniently located next to JFBB, and we have many activities on-site for kids.
3 out of 5
by Christopher

Loved the area but not Split Rock Lodge

Posted Feb 21, 2017 on Hotels
Would not stay there again. We stayed at Split Rock Lodge over President's Day weekend. The area was beautiful; however, the lodge was dated and way overpriced for what was offered. There was an odor of raw sewage when you walked in the door that was stronger on the first and second floors, glad we were on the 3rd. The power blew out on the one wall and light bulbs were bad in all but 1 lamp. We also had wasps and lady bugs in our room in February. The bed was comfortable. The lodge amenities were all located a drive away at the Town Center and at an extra cost. We wouldn't stay there again.
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Christopher, we do have a great location in the beautiful Poconos Mountains. We have a variety of lodging accommodations (lodge, willowbrook, westwood, galleria) to fit our guests many different style preferences and the distance from our galleria/town center. We apologize for the issue with the electric, but we are glad your bed was comfortable. We do have some activities that are free to our hotel guests, including miniature golf, laser tag, swimming pools, billiards, and ping pong, but we also have even more activities for an additional fee, including our waterpark, bowling, arcade, and movie theater. We appreciate your feedback as it is important to our continual improvement to our resort.
2 out of 5
by Frances

Posted Feb 21, 2017 on Hotels
Comment from Hotel Management
Feb 23, 2017 by General Manager, Hotel Management
Frances, We appreciate your feedback as it is important to the continual improvement of our resort.
3 out of 5
by A verified traveler

Dated and overpriced.

Posted Feb 19, 2017 on Hotels
Hotel is sprawling very large footprint but somewhat dated. Workout room had bucket throughout to catch water from leaking ceiling. Cardio equipment very poor 3 decent freadmikks and. 2 life fitness bikes that I remember from the 1980s. Food in grill restaurant was just ok. Everything was extra-!bowling tennis and even bingo. Pool was not super clean and hot tub did was not turned on and no staff at pool tonask. Within the pool area was the entrance to the water park so the line to get in was watching us swim. No privacy very odd configuration. Wanted to take the shuttle to the night ski area which is open from 4-10 but was told at 7 that there was mos shuttle available. Staff were all nice overpriced would not go back.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Our resort does cover quite a bit of area, and it definitely has an interesting history. The majority of our social activities are at no charge, in addition to our ping pong, billiards, and swimming pools. Due to many guest comments and suggestions, our hot tub is now simply a relaxation spa without jets. We appreciate your feedback on our pool area where our waterpark line originates when it is cold outside. Our shuttle to and from Jack Frost runs throughout a set schedule of times. We are sorry to hear you will not be returning as our resort is very competitively priced for the local market.
4 out of 5
Recommended
for Everyone
by A verified traveler from Queens, NY

Terrible beginning..good finish

Posted Feb 12, 2017
Or room in the main building smelled disgusting. Gross stuff in broken freezer. They moved us to Willowbrook which was amazing. Dated, but nice stay with kids.
Comment from Hotel Management
Feb 15, 2017 by Split Rock, Hotel Management
Aliza, thank you very much for alerting us of the issues with your room right away, so we could correct the problem, and you could enjoy the rest of your stay!