Exterior

Reviews of Sway Hotel

2.5 out of 5
Sway Hotel
101 London Bridge Road, Lake Havasu City, AZ

Reviews

7.8

Good

Rating 10 - Excellent. 244 out of 674 reviews" "
Rating 8 - Good. 221 out of 674 reviews" "
Rating 6 - Okay. 112 out of 674 reviews" "
Rating 4 - Poor. 54 out of 674 reviews" "
Rating 2 - Terrible. 43 out of 674 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Diane

Liked: Staff & service, property conditions & facilities
They are renovating the property but it was a very nice place. Construction material are in the parking lot yet if you bi pass that it was fantastic for the price
Stayed 1 night in Mar 2024

8/10 Good

Timothy, Littleton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly service, room was clean and adequate for a nights sleep. Nothing fancy and appears they are working to remodel. Great location walkable to everything.
Stayed 1 night in Mar 2024

10/10 Excellent

Keagan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy my stays here. The staff is great and the location is unbeatable! Its my go to place to stay in Havasu.
Stayed 3 nights in Mar 2024

10/10 Excellent

Agustín

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to spend a good night's sleep.
Stayed 1 night in Mar 2024

8/10 Good

Patrick

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place
Stayed 2 nights in Mar 2024

10/10 Excellent

Marian

Traveled with partner
Liked: Cleanliness
I like the room. Very stylish. I asked for a second floor room and the hotel worker gave us the top floor corner unit with office below and no one beside us. It is spring break and we did not realize this when we booked. There are young ppl here partying I’m sure but they’ve done their best to make sure we’re comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

david, SUMMERLAND

Liked: Staff & service
Under construction, but overall great value for the money
Stayed 1 night in Feb 2024

6/10 Okay

Mark

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Amenities
The renovations were a mix. Some modern things added but some items poorly done. AC are still old under window style and noisy. The rooms were non smoking. But there were ash trays outside each room and people just stood or sat there smoking and still smell/smoke getting into each room when a door is opened. Would not recommend unless things change.
Stayed 2 nights in Mar 2024

8/10 Good

Nancy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
It is obvious that the property is being refurbished. My room was clean and updated. There was an obvious paint drip on bathroom door. The lights worked as you enter there is a switch but there was also something on wall between the beds that had a and - that I was assuming was for lights but it didn't work.. The neighbors had several dogs in room that were crying, howling and barking. Glad I didnt need to sleep. Other then that the employees were very friendly and accomodating. Location was good.I would stay again.
Stayed 1 night in Feb 2024
Response from gm on Mar 27, 2024
Dear Nancy,Thank you for taking the time to tell us about your experience. We do want to apologize for the guests that snuck pets in, I can assure you they were dealt with accordingly, as we are not a pet friendly hotel. We have also taken your comments about your room into account and have made some changes. We hope to see you back again the next time you are visiting our area!All the best,Sway Hotel

8/10 Good

Emmanuella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on Mar 7, 2024
Dear Emmanuella,Thank you for taking the time to leave us a review. We hope you had a great stay and will be back again soon!Sincerely,Sway Hotel

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing went well
Stayed 1 night in Feb 2024
Response from gm on Mar 7, 2024
Dear Richard,Glad to hear you had a great stay with us and we hope to see you back again the next time you are in Havasu!Safe travels,Sway Hotel

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities
Very close to the London Bridge and lots of shops/dining. The hotel is being renovated so the lobby and outside are still a bit of a mess but the room was very comfortable and updated. Very good value. Only reason I’m not doing 5 stars is the a/c unit started malfunctioning around 9:30 at night and there is no one in the lobby after 9 pm and no number for maintenance. Had to unplug the unit and sleep with no a/c but it was a nice night so no big deal, just think they should have an on call service if issues arise. Would definitely recommend and stay again if in the area.
Stayed 1 night in Feb 2024
Response from gm on Mar 7, 2024
Dear Stephen,Thank you for taking the time to tell us about your stay. I am so sorry if you were not informed how to get ahold of our sister hotel in the event of problems. We usually give check in instructions with your room key or we have a sign on our front door, and they would have been more than happy to come help you. We hope you will give us another chance in the future to make your stay a five star one!!All the best,Sway Hotel

6/10 Okay

steve

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Pretty clean overall, but not great. Noisy outside next to a buzy street. Walls are thin. You can hear everything. Tough if you need quiet to sleep. Still, remodling. Nothing extra for services. Food, drinks, etc.
Stayed 1 night in Feb 2024
Response from gm on Mar 7, 2024
Dear Steve,Thank you for taking the time to leave us your feedback! We are putting the finishing touches on our renovation and hope you will come back again once we are all finished. All the best,Sway Hotel

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modestly priced room near the state park. Also located very close to the London Bridge etc I will not hesitate to stay here again in the future
Stayed 4 nights in Feb 2024
Response from gm on Mar 5, 2024
Dear Thomas,We are so happy to hear you had a great stay with us and we look forward to hosting you again the next time you are in Havasu!Best wishes,Sway Hotel

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on Mar 5, 2024
Dear John,Thank you for the 5 out of 5! We look forward to seeing you again soon!All the best,Sway Hotel

2/10 Terrible

Jerry

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia doesn't stand behind their reservations. Hotel can reserve you something completely different and only let you know at check in and then still charge you for a room you didn't reserve. never again...
Stayed 1 night in Feb 2024
Response from gm on Mar 5, 2024
We apologize for the change in room types, it was unavoidable at the time due to weather, we tried to accommodate all the reservations and fell short with yours. We hope you will give us another chance in the future to win you over.Thank you,Sway Hotel

4/10 Poor

Jerry

Business traveler, Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Refurbished rooms but they are still tiny. Thin walls. Ok but…..
Response from gm on Mar 5, 2024
Dear Jerry,We are sorry to see you did not truly enjoy your stay with us. We do hope you will give us another chance in the future to win you over. Safe travels,Sway Hotel

10/10 Excellent

Linda, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from gm on Feb 27, 2024
Thank you for the great review! We look forward to hosting you again the next time you are in Havasu!All the best,Sway Hotel

8/10 Good

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on Feb 27, 2024
We are happy to see you enjoyed your stay with us and hope to see you again soon!Sway Hotel

10/10 Excellent

jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from gm on Feb 27, 2024
Thank you for the great review, we look forward to seeing you again next time!Sway Hotel

10/10 Excellent

Christine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 4 nights in Dec 2023
Response from gm on Feb 5, 2024
Dear Christine,Thank you for the great review! We look forward to seeing you again the next time you are in Havasu!All the best,Sway Hotel

8/10 Good

Apani

Stayed 2 nights in Jan 2024
Response from gm on Jan 22, 2024
Dear Apani,Thank you for taking the time to leave us your feedback. We look forward to seeing you again next time!All the best,Sway Hotel

10/10 Excellent

johnathon

Stayed 1 night in Dec 2023
Response from gm on Jan 22, 2024
Dear Johnathon,We are happy to see you had a great stay with us and look forward to seeing you again next time!All the best,Sway Hotel

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from gm on Jan 22, 2024
Dear Cathy,Thank you for the perfect review! We are glad you enjoyed your stay with us and look forward to hosting you again next time!Sincerely,Sway Hotel

6/10 Okay

Verified traveler

Liked: Staff & service
Great location
This hotel is still under construction so it has a messy feel to it. The office is a makeshift wreck, but the staff was friendly and helpful, the location is fantastic for walking to the London Bridge and nearby restaurants, and the bed was very comfortable. Had a mini frig and microwave, which was nice, but an addition of a coffee maker would be more convenient than having to walk down to the office to get a cup of coffee in the morning.
Stayed 2 nights in Dec 2023
Response from gm on Jan 22, 2024
Dear Anonymous,Thank you for your feedback, we will take it into consideration. We hope you to see you again the next time you are in our area!Best wishes,Sway Hotel

10/10 Excellent

Dwayne

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Too much noise by other guest
Stayed 3 nights in Nov 2023
Response from gm on Jan 22, 2024
Dear Dwayne,We do apologize for the noisy guests around you during your stay and hope you will give us another chance in the future to impress you!Safe travels,Sway Hotel

8/10 Good

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean and nice. The staff on my first 2 days were awesome the staff on my last night not so great.
Stayed 3 nights in Dec 2023
Response from gm on Jan 22, 2024
Dear Yvette,Thank you for taking the time to tell us about your stay. We hope to see you again the next time you are in Havasu!All the best,Sway Hotel

4/10 Poor

Amy

Disliked: Staff & service
Stayed 3 nights in Nov 2023
Response from gm on Jan 14, 2024
Dear Amy, Thank you for taking the time to leave us your feedback. We are sorry to see you did not enjoy your stay with us. We hope you will give us another chance in the future to change your opinion. All the best,Sway Hotel

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, eager to help. When I am back in town I will stay there again.
Stayed 1 night in Nov 2023
Response from gm on Nov 29, 2023
Dear Michael,We appreciate you taking the time to leave us your feedback. We are honored to be your go to hotel when you are in Havasu! We look forward to seeing you again soon!All the best,Sway Hotel

6/10 Okay

Lonnie

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nice remodeled rooms but the rest of the property was still under construction. The water pressure in the shower was horrible.
Stayed 1 night in Nov 2023
Response from gm on Nov 29, 2023
Dear Lonnie,Thank you for taking the time to share your feedback. We have looked into the issue you had with water pressure and we have fixed the issue! We hope you will come back to give us another chance to win you over!Safe travels,Sway Hotel

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2023
Response from gm on Jan 22, 2024
Dear Jennifer,Thank you for the 5 star review! We are happy to see you enjoyed your stay with us and hope to see you back again soon!All the best,Sway Hotel

10/10 Excellent

Jennifer

Stayed 6 nights in Nov 2023
Response from gm on Nov 29, 2023
Dear Jennifer,Thank you so much for the stellar review! We are truly happy to see that you had a great stay!Hope to see you back again soon,Sway Hotel

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quaint and livable. Right next to the lake and several dining options right across the street. The staff was very friendly and helpful. It was clean and safe. The refrigerator and microwave were clean and good sized. You definitely get your money’s worth for under $100 a night.
Stayed 3 nights in Nov 2023
Response from gm on Nov 29, 2023
Dear George,Thank you for taking the time to share your experience with us! We are so happy to hear that you truly enjoyed your stay with us! We look forward to seeing you the next time you are in Havasu!All the best,Sway Hotel

10/10 Excellent

Lorraine

Stayed 1 night in Nov 2023
Response from gm on Nov 16, 2023
Dear Lorraine,We are so happy to hear that you truly enjoyed your stay with us! We hope to see you back soon!Safe travels,Sway Hotel

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from gm on Nov 16, 2023
Dear John,We are sorry to see that we didn't meet the mark during your stay. We hope you will be back to give us a chance to impress you in the future!All the best,Sway Hotel

10/10 Excellent

Antony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern look. Recently renovated
Stayed 1 night in Nov 2023
Response from gm on Nov 16, 2023
Dear Antony,We appreciate the stellar review! We hope to see you again the next time you are in Havasu!All the best,Sway Hotel

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area looks like it’s still under construction. But the room is nice. HD tv picture fades in and out.
Stayed 1 night in Nov 2023
Response from gm on Nov 16, 2023
Dear Dennis,Thank you for the great review! We hope you will be back again soon to see our finished project!Safe travels,Sway Hotel

4/10 Poor

Peter

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
"Interesting" hotel. The Sway had good reviews when compared to other hotels in the immediate area. Chose to book here based on that. I assume (I HOPE) they are under construction with a complete renovation. The grounds and lobby were pretty much a disaster. The person at the front desk noted that we would need to call a number at a nearby sister property if we wanted assistance after 9:00pm. The front, sliding-glass door did not work. You had to push it open and closed by hand. Rooms showed signs of a very recent update AND significant wear (new paint and fixtures next to years-old peeling paint). Small room, small bathroom, bad fake hardwood floors, huge TV mounted very high on the wall. Horrible room lighting. Overly bright fluorescent(?) lighting on starkly bare white walls. On the other hand, the room was reasonably clean and the beds were very comfortable. As is often the case, much of the issue was the other folks staying at the property. Not many folks here on a Tuesday, but the few we saw were a little sketchy. Had a real "motel" feel with fellas hanging out on the balcony and a couple of other fellas doing what looked like truck repair in the parking lot. Both the neighbors to one side and those above us were rather loud well into the night. Did not like the location much. Dark secondary road with a few similar hotels and small businesses. However, there are several restaurants close by. We would not plan to stay at this property again.
Stayed 1 night in Nov 2023
Response from gm on Nov 16, 2023
Dear Peter,Thank you for taking the time to leave us your feedback. We are under construction right now, with about 80% of our project finished and we do close our lobby at night, however everything is directed to our sister hotel, which is just 3 minutes north of us, if you have any questions or concerns. We appreciate your feed back on our rooms and will take this into account. We would like to apologize for the other guests on property during your stay, I am assuming they were part of a work group. We would love for you to give us a second chance to win you over in the future!All the best,Sway Hotel

10/10 Excellent

Glenn A.

Stayed 1 night in Nov 2023
Response from gm on Nov 29, 2023
Dear Glenn,Thank you for the great review! See you again the next time you are in Havasu!Safe travels,Sway Hotel

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 Excellent Experience
It was a great everything!! Room, price, service and location, it had it all!! I was very happy!
Stayed 1 night in Oct 2023
Response from Terri on Oct 31, 2023
Hello Kimberly,We are so glad you enjoyed your stay at the Sway, and hope you think of us next time your in town. We appreciate your business and kind words.Sincerely, Sway Hospitality's

10/10 Excellent

Keith

Liked: Staff & service, property conditions & facilities, room comfort
Fun place
The hotel is totally refurbished and very comfortable. Great location.
Stayed 2 nights in Oct 2023
Response from Terri on Oct 31, 2023
Hello Keith,We are pleased to know you had a comfortable stay with us here at the Sway, We can assure you all future visits at the Sway will be just as comfortable, and look forward to serving you on your next stay.Sincerely, Sway Hospitality's

10/10 Excellent

Patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful new rooms. What a deal and a view of the lake as well.
Stayed 1 night in Oct 2023
Response from Terri on Oct 31, 2023
Hello Patti,So nice to hear you were able to take advantage of our excellent rates and upgraded rooms, while enjoying our spectacular view to the lake. We hope to have the pleasure of serving you again in the near future.Sincerely, Sway Hospitality's

10/10 Excellent

Yimati

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from gm on Oct 15, 2023
Dear Yimati,Thank you for the great review. We are so happy to see you enjoyed your stay with us! Look forward to seeing you again next time!All the best,Sway Hotel

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
I gave the place 4 stars based on the reconstruction process they are in. All new rooms fully updated. A bit of construction but they are on the right track, manager was awesome, very nice lady
Stayed 2 nights in Oct 2023
Response from gm on Oct 15, 2023
Dear Roger,Thank you for the nice review and kind words. We are working hard and reaching the finishing stages of our renovation. We do hope to see you back to see our finished project!Sincerely,Sway Hotel

10/10 Excellent

Tammy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love Staying at the Sway. We do every time we are in Havasu. Clean, comfy, and a great staff that goes above and beyond. What’s not to love!!
Stayed 2 nights in Oct 2023
Response from gm on Oct 15, 2023
Dear Tammy,Thank you so much for making us your go-to hotel when in Havasu! We love having you stay with us and we can't wait to see you again next time!All the best,Sway Hotel

2/10 Terrible

Brian

Stayed 1 night in Oct 2023
Response from gm on Oct 12, 2023
Dear Brian,Please contact us so we can review your issue.Sway Hotel

8/10 Good

Kaylee

Stayed 1 night in Oct 2023
Response from gm on Oct 11, 2023
Dear Kaylee,Thank you for taking the time to leave us your feedback. We are happy to see you enjoyed your stay! Look forward to seeing you again soon!Safe travels,Sway Hotel

8/10 Good

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from gm on Oct 11, 2023
Dear Israel,We are happy to see you enjoyed your stay with us and we look forward to seeing you again next time you are in Havasu!All the best,Sway Hotel

8/10 Good

Laurel

Traveled with family
Liked: Cleanliness, staff & service
Great location. Updated rooms. Comfortable beds. Refrigerator and microwave in room. No hair dryer or coffee maker in room. Friendly welcoming staff. Front desk area under construction—less than appealing first impression. Perfect for short stay and walking to/from London Bridge areas.
Response from gm on Oct 10, 2023
Dear Laurel,We are happy to see you enjoyed your time with us and we will share your experience with our staff! Hopefully you can come back and see our finished projects!All the best,Sway Hotel