I don't think I expected much
Posted Nov 15, 2016
but my huge issue was that there was a party in their main hall whose music was far too loud on Saturday night. I went to the front desk at 10:30 and complained, and I was told that it would end by 11 pm. OK. But when it continued to 11:20, I had to go to the front desk again. When mentioning the previous conversation, the clerk said, "I was misinformed." Well, that was not helpful. I requested another room, which they gave me, so I was finally able to get some sleep.
When I checked out, I mentioned all of this to the morning clerk, and she was most apologetic, not at all like the nighttime clerk. She did not offer to refund my fee, although there is a large statement on a steel plate at the counter saying, that if anything is not right, they will refund their fee. What BS.
While I was told that the Hampton Inn was the best Lake Havasu City has to offer, that experience was just crappy. I'll also mention that the diverter in the shower only moved a fraction of the water to the shower head in my first room, and that the digital clock in the second room was not illuminated.
Overall, a big disapointment from a Hilten-related facility.