Ratings based on 1,094 Verified Reviews

3.1 out of 5
62% of guests recommend
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from So Cal

At least the sheets were clean.

Posted Jan 16, 2018
The place needs an overhaul inside. Everything had a old kind of grimy feel. At least the sheets were clean. Outside looked nice and pool was very inviting. The breakfast left you hungry. Desk staff were very nice. Room was not cleaned well at all. I used to clean hotel rooms and can tell you that other than clean sheets not much else was done.
3 out of 5
by A verified traveler

Good price. Needs some cleaning

Posted Jan 15, 2018
It’s a great location and the price wasn’t to bad. It needs some clean up and renovation. Our room did not feel very clean and the breakfast could be better.
1 out of 5
by A verified traveler from Nevada

Hotel Hell!

Posted Jan 14, 2018
This was the most disgusting hotel I've ever been in! As soon as we walked in it had a stench that is indescribable. The sheets were covered in hair, there were stains all over the lamp shades and curtains. My mother didn't even feel comfortable to use the restroom and we just finished a long drive. We were in the room less than 10 minutes and then checked out. The hotel would not give me a refund and offered me another room which I refused. I just wanted out of there! They told me to contact expedia if I wanted a refund, which I did expedia was super helpful and refunded me. I will book through expedia again, next time I book a hotel I will be reading reviews.
4 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio TX

Close to London bridge

Posted Jan 4, 2018
Nice place retro feel to it. Very big rooms. It was a last minute booking reasonable cost very nice staff. The woman at the desk was prompt at getting us a crib. She was very kind about it
Comment from Hotel Management
Jan 4, 2018 by David - General Manager, Hotel Management
Thank you for your great review! We love to hear when our staff gives outstanding service. We look forward to wowing you again when your travels return you to Lake Havasu!
1 out of 5
by A verified traveler from las vegas

horrible

Posted Jan 3, 2018
smelly bed service old terrible will never recommend anyone to go there .
Comment from Hotel Management
Jan 6, 2018 by Manager, Hotel Management
We strive to give every guest an enjoyable and memorable experience. Thank you for the comments regarding the odor you experienced. We do hope that you'll return to see how we are continuously making adjustment to improve and impress our guests by listening to constructive feeback and opinions.
4 out of 5
Recommended
for Everyone
by A verified traveler from california

it was ok

Posted Jan 2, 2018
it was fair enough for the price the room are spacious and clean the pool great it was heated we really enjoyed.
Comment from Hotel Management
Jan 2, 2018 by Sherri, Hotel Management
Thank you for your kind review and look forward to you coming back in the future.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2017
Most of the hotel staff were friendly and helpfull. The hotel just looks like it needs some cosmetic upkeep.
Comment from Hotel Management
Dec 20, 2017 by Manager, Hotel Management
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for providing us insights regarding our staff. We hope you'll return in the future to see how we continue to improve our Hotel and hospitality.
3 out of 5
by A verified traveler from wildomar,ca

Old and outdated

Posted Dec 10, 2017
The hotel is old and outdated. Not very clean, beds are very uncomfortable and small.
Comment from Hotel Management
Dec 13, 2017 by Manager, Hotel Management
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. I do hope you'll return and let us show you an even more enjoyable and memorable experience.
3 out of 5
Recommended
for Everyone
by A verified traveler from Tucson

Great Location, Clean.

Posted Nov 26, 2017
Apparently hotel is being bought and upgraded. It needs it - very old fashioned - with old TV with bad old screen, internet didn't work. But, it was clean, and the staff was nice. One block from beach. I would go back.
Comment from Hotel Management
Nov 27, 2017 by Manager, Hotel Management
I want to ensure that you know that we take guest comments very seriously. Thank you for the insight regarding your experience with our staff and tv. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 9, 2017
The hotel listed as having hot tub. Never told it was not working until tried to use it. After long day of travel hot tub would have been nice!
Comment from Hotel Management
Nov 11, 2017 by Manager, Hotel Management
Your feedback is very welcome as it helps us to recognize and address important issues. Thank you for sharing your honest comments pertaining to our tub. Your feedback will help us to grow and evolve and I thank you again for taking the time to rate your experience.