BBQ/picnic area
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Reviews of Royal Inn

2 out of 5
Royal Inn
2190 Birch Sq, Lake Havasu City, AZ

Reviews

4.8
Rating 10 - Excellent. 25 out of 250 reviews" "
Rating 8 - Good. 44 out of 250 reviews" "
Rating 6 - Okay. 37 out of 250 reviews" "
Rating 4 - Poor. 49 out of 250 reviews" "
Rating 2 - Terrible. 95 out of 250 reviews" "

5.2/10

Cleanliness

6.0/10

Staff & service

3.6/10

Amenities

4.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, room comfort
If you must.
Room smell like cigarette smoke, drawers were wet from some kind of oil, cigarette burns around the tub. Someone else's tooth pick on the floor, bad electrical wire for the mini fridge and microwave oven, front desk staff very friendly and knowledgeable about their town, pool under renovation, very close to main street and shops.
Stayed 2 nights in Sep 2020

2/10 Terrible

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was disgusting, carpets, walls and everything was filthy. There were cockroaches everywhere! Smelled nasty in the room. Worst room we’ve ever stayed at, will never go back!
Stayed 2 nights in Sep 2020

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Jeffrey, California

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches in the rooms, including on the bed! No deadbolt locks on the doors. People who worked there were nicer than the property itself.
Stayed 2 nights in Aug 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Aug 2020

10/10 Excellent

Kylee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Kylee

Liked: Staff & service, room comfort
Not happy about seeing cockaroaches in the room.
Stayed 1 night in Aug 2020

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2020

6/10 Okay

Nora

Business traveler
Night Stay
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately this was my first and last time here this place was terrible holes in the wall sink not working, smelled awful, bed bugs and all stay away
Stayed 2 nights in Jul 2020

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot to sleep
Good hotel stores a close and the you can see the lake nice spot to sleep
Stayed 2 nights in Jul 2020

4/10 Poor

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good.
The room was not “to standard” even Without us seeing it when we arrived to check in. They went to clean it before we went in and came back again after. These are mostly used for longer term rentals by locals and it shows. It’s not a place we walked around in without our shoes on. It was a holiday weekend and the only thing available. The lady who checked us in was very nice and helpful.
Stayed 3 nights in Jul 2020

8/10 Good

Paula

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2020

2/10 Terrible

Debbie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All I had to do was drive up. The place looked like it should be condemned!! Looked like a drug house. I dint know how the health depth hasn’t closed it down
Stayed 1 night in Jun 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jun 2020

8/10 Good

Me, ca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thlikes: refrig micriowave clean envir oment nice staff. Dislikes: air condition worked upon arrival was adjusted didn't work
Stayed 1 night in Jun 2020

2/10 Terrible

Isabelle

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

Mario

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The only benefit of this place was the walking distance to the downtown area
Stayed 2 nights in May 2020

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like when I checked in the car key was not ready for me I had to wait over two hours to get my room key which I had to stay in my room for the two hours also I had a brick thrown through the window in the middle of the night and I asked if I was liable the cop said I was not liable the person through the brick was sure I stay I contacted the manager and she told me very rudely that I was liable for any loss or damage of the room and it just was not right it was the most dirtiest piece a crap roomPiece of crap room I’ve ever stayed in
Stayed 2 nights in May 2020

2/10 Terrible

Verified traveler

Stayed 1 night in May 2020

4/10 Poor

Martin

Stayed 1 night in May 2020

8/10 Good

Aperyl

Liked: Cleanliness, staff & service, room comfort
My stay was great I was very comfortable and Donna as always was veryvery accommodating. She is the main reason I keep coming back
Stayed 4 nights in Apr 2020

8/10 Good

michael langhans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2020

6/10 Okay

Timothy

Liked: Room comfort
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
It was so rundown on the outside, I wasn’t sure what the inside would be like. The room was clean and not bad looking. There was no place to hang clothes. It said it had a kitchenette, but there only a fridge. The toilet was small and low to the ground so I had a hard time with it. I was told at checkout I could have asked for a handicapped accessible room. There was no indication anywhere that I had that option.
Stayed 3 nights in Mar 2020

2/10 Terrible

Thomas

Disliked: Staff & service, property conditions & facilities, room comfort
worst of the worst. A dive.
It was the worst of the worst. I had to go ask for a bar of soap at the office. The owners would not allow coffee to be made. The door jam was broken because it had been kicked in.
Stayed 3 nights in Mar 2020

10/10 Excellent

Jennifer

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good job Royal Inn
We had a good experience. Clean an friendly staff
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACHES, ROACHES
Had roaches. I saw a dead one first, then a live roach running. The smell was that of bug spray. The good thing was Hotels.com refunded our money so we went to another Hotel.
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There was cockroaches all over bathroom in the night.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
No light did see 5 roaches but no harm great value for a bed and toilet bathroom
Stayed 1 night in Feb 2020

8/10 Good

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice staff an very eager to help. Didnt like the outside activity though. Room was clean
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose because of convenient location. but---Property is run down. Noisy long-term tenants. Heating didn't work. One channel on cable TV. Cockroaches around sink & toilet. No daily room cleaning. Handle fell off door to office. Absolutely worst motel we have ever stayed in. Makes Motel 6 look like a palace. We did get refund for leaving early.
Stayed 4 nights in Feb 2020

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
SAVE YOUR MONEY. No doors on bathrooms. Whole building smells like cigarettes hard to breathe in your room. Sketchy people outside the motel at all hours of the day and night. No water in pool. Shower gets scolding hot out of no where. When checking in you have to sign an agreement saying it is not there fault if someone breaks in and steals your stuff. We booked for 2 nights and stayed for 6 hours. Lady at the front was very nice but will never return.
Stayed 2 nights in Feb 2020

2/10 Terrible

shane, ohio

Traveled with family
Disliked: Amenities, property conditions & facilities
property was really run down and dirty. way over due for updates or needed to be torn down. stayed 2 nights (2 nights too many)...didn't get maid service to clean room between nights. blinds didn't work and no curtains. air/heat didn't work...luckily we didn't need either. room was musty and had many cigarette burns on toilet seat and tub. only 3 good things...bed was comfortable, property/room was quiet and room was cheap. we will never stay there again.
Stayed 2 nights in Feb 2020

2/10 Terrible

Chad

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible Hotel! Wasn’t clean, bathtub had cracks all over it. Found 2 bugs in the bed.
Stayed 1 night in Dec 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

2/10 Terrible

Jodi

Disliked: Cleanliness, property conditions & facilities, room comfort
Old little Hell hole
We came in on Friday the hotel is very old and out dated. I read reviews before booking but we are always willing to give it a try. They accept pets and the price is cheap. (Remember that word) Now we are always up for a good bargain but this was a little over the top. Between 8-9pm our daughter pulled back the one comforter, wait let me go back to the bed and what was on it . One flat sheet used as a fitted sheet, then a flat sheet and this very thin comforter. Now back to her pulling back the comforter, there as big as day a very stained box spring and mattress. You could not miss it, grossed out. So what to do well, to avoid further grossly looking mattresses we did not check the second bed. We just slept on top of everything wearing sweatpants, t-shirt, and socks. The mattresses are so worn out you get a killer back ache, not to mention the lack of fluff to the pillows. Oh I forgot to mention the urine smell oh yea I am not making this up. Next morning we were up by 5:30am and got on the water. Day 2, now let me tell you we are here for three days, ugh. So we went to the front desk and explained the situation and she was nice and stated if we could find another hotel she would refund the complete stay. Well this is Memorial Day weekend in Lake Havasu not going to happen, and it didn't. So her and two other ladies came into the room to add a mattress cover to both beds, ok they are just as stained as the mattress itself. Not recommended the owners should be ashamed.
Stayed 3 nights in May 2019
Response from d on Jul 6, 2019
thank you

6/10 Okay

Marlen

Liked: Staff & service
The staff is nice and attentive. The place needs a lot of care but I had a nice stay. Even though there was a lot of guest and pet friendly not loud at all I was very happy with this
Stayed 2 nights in Apr 2019
Response from d on May 18, 2019
Thank You

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from d on May 18, 2019
Thank you

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from d on May 18, 2019
Thank You

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room was damaged. Hole in bathroom wall.bathroom door literally falling off the hinges. And to top everything off had cockroaches running around the room.
Stayed 2 nights in Mar 2019
Response from d on Mar 18, 2019
Thank you

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
paint chipping off. chair broken.bed frame held up with rock.dirty worn out motel
Stayed 1 night in Feb 2019
Response from d on Mar 2, 2019
thank you

2/10 Terrible

Verified traveler

Pool mattress and trees inside the empty pool! Horrible
Stayed 2 nights in Feb 2019
Response from d on Mar 2, 2019
thank you

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
the tv did not work and they did not have any heat.
Stayed 1 night in Feb 2019
Response from d on Mar 2, 2019
thank you

2/10 Terrible

Melissa

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible.
Room smelled of urine. No heat. Bugs. And to top off evening a brawl in room next to us resulting in cops coming.
Stayed 1 night in Feb 2019
Response from d on Mar 2, 2019
thank you