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Reviews of The Sands Vacation Resort

2.5 out of 5
The Sands Vacation Resort
2040 Mesquite Ave, Lake Havasu City, AZ

Reviews

6.4
Rating 10 - Excellent. 60 out of 309 reviews" "
Rating 8 - Good. 85 out of 309 reviews" "
Rating 6 - Okay. 62 out of 309 reviews" "
Rating 4 - Poor. 51 out of 309 reviews" "
Rating 2 - Terrible. 51 out of 309 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

6.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Luc

Stayed 2 nights in May 2023

6/10 Okay

Jody

Letdown
This place was advertised as a resort but it was literally what looked to be a rundown apartment building that was turned into a hotel. The room was advertised as a suite and it was a one room apt that haas terrible water pressure, only a small love seat for seating, and a very uncomfortable bed.
Stayed 1 night in May 2023

8/10 Good

Warren

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2022

2/10 Terrible

Julie

Traveled with group, Traveled with family
Disliked: Cleanliness, room comfort
Do not book at this dump, ever!
All furniture looked like it was picked up off the side of the road. The bright red carpet was sticky, I couldn’t take my shoes off and walk on the floor. The bed was hard as a rock, it probably would have been more comfortable sleeping on the floor. Pillows were flat as pancakes and the sheets were hard and smelled like industrial soap. Towels were tiny like trying to dry off with hand towels. All out one of the worst hotels of all time. I would have been better off sleeping in my car and showering at a truck stop.
Stayed 1 night in Feb 2022

8/10 Good

Tina

Liked: Room comfort
Last Minute Stay
It was a decent place for a very last minute booking. It it going through some renovations I think. It's a daily, weekly, monthly place. It's behind LHC old town main strip. Convenient local to dinning, bars, unique stores. It was a very quite place. I'd have no problem staying there again.
Stayed 2 nights in Feb 2022

4/10 Poor

kimberli

Disliked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022

2/10 Terrible

Justin

Business traveler
Disliked: Cleanliness, room comfort
Unsatisfactory
Dirty and I got hit by a bug in my sleep
Stayed 3 nights in Dec 2021

4/10 Poor

Jessica

Stayed 2 nights in Jul 2021

4/10 Poor

Adam

Business traveler, Traveled with family
Disliked: Cleanliness
A apartment housing,or a hotel
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
1960's type property.
Stayed 1 night in May 2021

2/10 Terrible

Sabrina

Business traveler
Disliked: Cleanliness, room comfort
Stayed 1 night in May 2021

8/10 Good

Joshua

Traveled with family
Liked: Cleanliness
Not too bad
It wasn't the worst I've ever seen. It was fairly clean, but it definitely could use some updating.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Worst motel ever look like they got all the furniture from the street noisy a/c couldn’t sleep, very dirty room they left used toilet paper in the bathroom, and they take pricey rate per night for that kind of hotel don’t recommend at all!
Stayed 1 night in May 2021

6/10 Okay

Katie

Disliked: Cleanliness
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
The hotel was old and somewhat in disrepair. But was conveniently located to local businesses
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities
Stayed 1 night in Feb 2021

10/10 Excellent

nancy s.

Liked: Cleanliness
Exceptional
Everything from Maint. To Housekeeping AMY was AMAZING as well as JOANNA and Marie Nd ALEX. Cant wait to come back. This place is a 💎 gem.

2/10 Terrible

Donald

Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2021

4/10 Poor

Steve, Bakersfield

Traveled with partner
The television did not work and could not get a extra blanket
Stayed 1 night in Sep 2020

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2020

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, room comfort
LAST MINUTE RESERVATION!!!
We had a VERY last minute trip and Hotels.com came through finding us not just an hotel room, but a condo. AMAZING!!
Stayed 1 night in Sep 2020

10/10 Excellent

Rosalind

Liked: Cleanliness, room comfort
would stay again
it was a great stay. would have liked water a bit hotter in bathroom and maybe a little cleaner but i did not ask the staff, i just wanted to be alone for a while. overall the place is a good place with excellent staff. i would stay again
Stayed 1 night in Aug 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
I expected the suite to be a little newer than it was. Other than that it was ok. The clerk Joanne was awesome!! Very helpful and friendly
Stayed 2 nights in Aug 2020

10/10 Excellent

Dyann

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2020

6/10 Okay

Russ, Gilbert Arizona

Traveled with partner
Disliked: Amenities
Looks nicer from the outside. The room was adequate, but run down. Carpet was pulled up at the door exposing the carpet tacks, they hurt when you step on them by the way. The air conditioner had to be set at 78 or it would freeze up, and it was 120 outside. Overall, the room was okay, but for what I paid I was expecting nicer.
Stayed 2 nights in Jul 2020

10/10 Excellent

Pete

Traveled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2020

2/10 Terrible

Barbara

Disliked: Cleanliness, room comfort
Horrible..hope they sanitized!!
Stayed 1 night in Jul 2020

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Amenities
There was a whoke in my shower the tv woukdnt work and the lady behind the coubter woukdnt help bad dont stay here
Stayed 1 night in Jul 2020

10/10 Excellent

Savannah G.

Liked: Cleanliness
Perfect for what we needed it for
This room was perfect for what we needed it for. Our quick trip to Havasu, means not a lot of time in the room. We usually have a house to stay at, BUT! If I ever need a place again, I will definitely look here! I do like that there is a kitchen. Basically a 1 bedroom apartment in a motel.
Stayed 2 nights in Jun 2020

2/10 Terrible

Dory A.

Disliked: Cleanliness
Property from ghetto!
This by far is the worst property ever! Dirty rooms! Broken blinds covered with partial paper from a frying pan! Stained couch, stained sheets and loud AC! We did not stay there and couldn’t get our money back! Worst experience ever!
Stayed 2 nights in Jun 2020

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, amenities
Sketchiest establishment i have ever encountered. Maria, the woman running the front office took about 20 min to awkwardly check us in, and finally "called" her cleaning service lady to make sure the room was "clean" to let us in and gave us the key. Upon entry we noticed multiple suspicious factors.... dirty sock under the microwave, old leftover food in the fridge and cubbies, dirty pillows with hair, and when we went to maria to explain that we no longer felt comfortable with our stay, we asked for a refund. We were told by her that she could not help; because we booked through expedia. We called expedia and the representative said she would have to call the resort to get their side of the situation in order to recieve a refund(not what maria said). After speaking with her, they informed me that maria denies any wrongdoing and we could not get a refund because we used a bar of soap to wash our hands and towel to dry. (And with the whole covid going on, we felt the need to disinfect our hands after touching everything) Maria still denied everything. Thankfully, expedia gave us an immediate credit so we were able to stay somewhere else,it was already late. The fact that she lied straight to our faces disappointed me. I understand mistakes happen, but own up to it and be honest. Would NOT recommend this place. Dishonest and filthy.
Stayed 1 night in Jul 2020

8/10 Good

Chris G.

Liked: Cleanliness
Needed a room in Havasu to avoid Laughlin Hotels
Rental property serviced it’s purpose for a one night stay. The condo is dated but it was clean.
Stayed 1 night in Jun 2020

2/10 Terrible

Christopher

Disliked: Cleanliness, room comfort
Not helpful
The condo was apparently leaking so we were moved by the sands hotel to the super 8 motel which was horrible. While online it showed other condos available. Why didnt they just move us?
Stayed 2 nights in Jun 2020

10/10 Excellent

Mindy

Liked: Cleanliness, room comfort
Great customer service. Alex at the front desk is amazing.
Stayed 1 night in Jun 2020

6/10 Okay

sam

Traveled with group
Disliked: Cleanliness, amenities
We were visiting Lake Havasu from California. When we got to the hotel the outside wasn't really anything exciting. The pool was also very foggy . We are greeted by a very friendly lady though. She quickly got us our room keys and we headed to our room where we were really disappointed in the condition it was in. It was really dark really stuffy and nothing really felt clean in there. Bedspread is an old-time like Motel bedspread and we were not about to sleep on that bed. Using my phone flashlight I was able to see that even the kitchen was very dirty, the stove top knobs were yellow and dirty oh, the couch had stains on it, my friend also said she saw footprints on the wall. We were just two girls so if you are traveling as women I wouldn't recommend staying here I would tell you to go to a nicer place and just spend the money but I can see guys not minding this. Luckily, we went to the front desk and told her we need to check out we can't stay here and she refunded our money really quickly and was very kind about it. Customer service 5 stars,, room 1 star
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveler

Disliked: Room comfort
The place needs to have a little money invested into it to clean it up. The walls in the room where dirty, the couch had spill spots and just looked dirty. The ceiling fan in the bed room was missing 2 fan blades and shook a lot if you tried to use it. The place also double charged me the room.
Stayed 1 night in Jun 2020

2/10 Terrible

Christian A.

Disliked: Cleanliness
Worst stay ever
Dirty rooms bugs in my beds and never got my refund

2/10 Terrible

Brian L.

Disliked: Cleanliness
Bed Bugs
They out us up in a room... Wife a I were ready to go to bed... wife pulled down the covers and there were bed bugs. Told the front desk moved us to the room next door and we checked the bed and sure enough bed bugs in that one as well. Manager was cooperative in refunding us but kept 1 nights with of monies. We left right away and did not stay. I feel the should had refunded all nights. I ended up having to pay triple for a room at another hotel due to holiday weekend. SUPER DISAPPOINTED and almost ruined our trip
Stayed 3 nights in May 2020

4/10 Poor

Yolanda

Disliked: Room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was ample room for us as it was two bedrrom suite with kitchen, UT in the middle of the night I got a picture from my daughter of the headboard with a pair of handprints and white splatter marks next to the handprint. She went tri use the shower and there was black pubic hair in the shower and when she went to get into bed.....you guessed it, more black pubic hair. So grossed out she ended up sleeping on the couch. I wouldn’t have even talked a outhow they need to update their facilities horribly if this didn’t all come up but it is so dated!!!!! The worst part of it was when I went to tell the manager and didnotre wove ANY type of compensation whatsoever. I was basically told that the manager was REALLY busy and to email him. I was given a business card and that was it. I don’t think I have ever had to leave a negative review but I don’t want ANYONE to ever have to experience this!!!!!!!!! It was horrible!!!!!!
Stayed 1 night in May 2020

2/10 Terrible

Rene, L.A.

Traveled with group
Disliked: Cleanliness
My friends were asked if they wanted drugs. People above us had ongoing party until 1am, extremely loud banging. I did not realize you can get a room there daily, weekly or monthly, so you have actually residents living there . Not sure what kind of bug was in the bed, but I slept on couch. It was so bad I checked out a day early. Staff was nice and responsive but I would never stay there again.
Stayed 4 nights in May 2020

4/10 Poor

Verified traveler

Stayed 1 night in May 2020

10/10 Excellent

kathryn

Liked: Cleanliness, room comfort
Stayed 1 night in May 2020

10/10 Excellent

Bradley

Traveled with group
Liked: Cleanliness, room comfort
Very nice staff JoAnne and management are extremely hospitable.
Stayed 2 nights in May 2020

8/10 Good

Verified traveler

Stayed 2 nights in May 2020

6/10 Okay

James

Traveled with family
Flash back 1987
It is an ok place for a 100 a night there were holes patched but not painted and the lamps were all crowded into a little spot. Glad i got there . Its about to get real
Stayed 4 nights in Apr 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well really like the Resort perfect for the price
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveler

Disliked: Amenities
Poor bad maintenance junk laying around parking lot
Stayed 1 night in Feb 2020

8/10 Good

Jenifer

Traveled with family
Liked: Staff & service, room comfort
Everything we needed
Great location for in town shopping dining etc.
Stayed 1 night in Feb 2020