Ratings based on 65 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from L
Hotel close to everythingPosted Jul 13, 2015
Good overall stay, big room, needs better service desk but ok for the money.
for Familiesby Mike
Posted Jun 30, 2015 on Hotels
hotel keys didn't work after first day for all 3 rooms even though we has paid in advance. breakfast was very good.
by A verified traveler from Houston TX
Posted Jun 1, 2015
Pros: THIS HOTEL HAS TO BE THE WORSE!!!!!!!!!!!!!!!!!!!!!!!!
Location: We already know the area, so that is not an issue.
Not that nice of a place to stay.when we arrived they didn't had our 1 confirmed NON SMOKING ROOM !!!. Front Desk person RUDE and UN-HELPFUL, It all got worked out but was a pain to resolve WE HADE TO STAY IN A SMOKING ROOM!!!!!!. but that was by far the best part of my stay. My air conditioner was broken and the bedding and linens were filthy. ALSO, breakfast was very disappointing. We were told breakfast was 6am-9am and at 8:15 they were cleaning up and shutting down the breakfast area. There was nothing left except cold cereal. No excuse for that! Sunday morning not everyone gets up at 6am to eat. and so far this is the worst hotel we've stayed in.
by A verified traveler
The worst stay ever.Posted Jun 1, 2015
This hotel shouldn't cost anymore than $60 a night. They are unstaffed, the appearance and the comfort level of this hotel is very poor. I would not recommend anyone to stay here.
for Familiesby Margaret from Houston
Staff at the hotel saved my vacation from disasterPosted May 28, 2015 on Hotels
Hotels.com completely screwed up my reservation to different dates instead of Fri-Mon they booked Sat-Tues. So for the Fri night my family had to sleep in the car since it was so late when we got into town and the hotel was booked. The next morning I called hotels.com and they were unable and unwilling to help me resolve this issue. Their solution was for me to pay for Tues so that I got my reward points even though I would not be able to stay there since I had to be back at work. I went directly to the hotel and the staff were able to resolve my problem and even went above and beyond to ensure my reservation was corrected. They offered for my family to use their facilities to clean up even though our room was not ready yet. All of the staff was very professional.
for Familiesby Dusty
Posted May 25, 2015 on Hotels
for Everyoneby A verified traveler
Posted Apr 29, 2015
It was very, very good. Only bad was power failure at time of check-in. Otherwise we enjoyed our stay.
for Familiesby Tyler from Houston
NIGHTMARE AT BAYMONT INNPosted Apr 28, 2015 on Hotels
It would only let me type 1500 characters which was not enough to tell my story...It was awful. Rude employee and they persisted to challenge me that I didn't have a reservation including calling me @ 11:30pm and 12am on the first night when I had to get up EARLY the next day. The day of checkout they knocked on the door and told me again that they didn't believe that I had a reservation AFTER I PROVIDED MY HOTELS.COM PAPERWORK... unbelievable. I've stayed in 100s of hotels and never had this type of treatment/experience.
for Business Travelersby A verified traveler
Posted Apr 25, 2015 on Hotels
for Familiesby steven
Posted Apr 14, 2015 on Hotels