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Reviews of Holiday Inn Express Hotel & Suites Clute - Lake Jackson, an IHG Hotel

2.5 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 247 out of 394 reviews" "
Rating 8 - Good. 99 out of 394 reviews" "
Rating 6 - Okay. 29 out of 394 reviews" "
Rating 4 - Poor. 8 out of 394 reviews" "
Rating 2 - Terrible. 11 out of 394 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

2/10 Terrible

JOSE

Stayed 1 night in Dec 2023

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
We had a good stay overall very pleasant room was nice and clean
Stayed 2 nights in Dec 2023

10/10 Excellent

Wayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean easy parking with a boat
Stayed 1 night in Dec 2023

10/10 Excellent

Delia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. Staff was very friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Carmen

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Property was kind of dirty on the inside carpet and elevator, the bed was not soft nor were the pillows which made for an uncomfortable night, breakfast was ok but eggs were dry and over cooked. On the up side the front desk staff were nice.
Stayed 1 night in Oct 2023

10/10 Excellent

Jeff

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice stay
This was nice little hotel that was very clean and comfortable. The room was comfortable and quiet, with a nice bed and a cold AC. Breakfast was filling and hot to start the day.
Stayed 1 night in Oct 2023

10/10 Excellent

Benjamin

Stayed 1 night in Oct 2023

10/10 Excellent

Daren

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday Inn Express in Clute, TX
This was our second time staying here at the Holiday Inn Express in Clute,TX. We love coming down to Surfside Beach and staying overnight. We've found that the other hotels weren't as clean as this one. You really get what you pay for when it comes to hotels. The morning breakfast was good as well.
Stayed 1 night in Sep 2023

10/10 Excellent

cesar

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything perfect
Stayed 1 night in Sep 2023

10/10 Excellent

Diana

Stayed 1 night in Sep 2023

10/10 Excellent

monica

Stayed 1 night in Sep 2023

6/10 Okay

Jamal

Stayed 1 night in Aug 2023

8/10 Good

Shelley

Stayed 3 nights in Aug 2023

10/10 Excellent

Cesar G

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean a new hotel
Stayed 1 night in Jul 2023

10/10 Excellent

Aliah

Stayed 2 nights in Jul 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

robin

Traveled with family
Stayed 2 nights in Jul 2023

10/10 Excellent

Josue, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Its a nice place. staffare really cool
Stayed 1 night in Jul 2023

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Dalton

Stayed 1 night in Jul 2023

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kids loved the room & the pool . I cannot remember the name of the guy who worked the front desk ,but he was great . A+ helpful and kind .
Stayed 2 nights in Jul 2023

6/10 Okay

James

Traveled with group, Business traveler, Traveled with partner
Some of the weight room equipment has a malfunction like the treadmill swimming pool was a little bit cloudy property maintenance I seen empty cups laying all over the place elevator floor was a little bit dirty
Stayed 1 night in Jun 2023

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful
Stayed 2 nights in Jun 2023

10/10 Excellent

Michelle

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the best Holiday Inn Express…the staff was super friendly & attentive…TY
Stayed 1 night in Jun 2023

10/10 Excellent

Claudia, Grand Prairie

Traveled with family and small children, Traveled with family
Liked: Cleanliness
Clean, great location, not far from beach, and great breakfast
Stayed 1 night in May 2023

10/10 Excellent

Nolvia

Stayed 1 night in May 2023

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near shopping and restaurants in lovely city of Lake Jackson, very near beaches and road to Galveston!
Stayed 2 nights in Apr 2023

8/10 Good

Elizabeth

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
If somebody on a floor above you walks heavily the noise echoes very loudly in the floor below. There was no person directly above our room, yet it sounded like a herd of elephants was above our room. Noise finally ended at midnight, started again at 0500.
Stayed 2 nights in Mar 2023

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities, room comfort
Everything great except for the towel situation
Everything was great overall! The only issue we had was our towel situation. We went out to the beach for a bit and came back to our room around 3pm to take showers and get ready for a wedding. We came back to our used towels gone and no replacements. We asked for towels and said none were available. So we had to shower without any towels! Not ideal.
Stayed 2 nights in Mar 2023

4/10 Poor

Muhammad Ali

Stayed 1 night in Feb 2023

10/10 Excellent

Peg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The evening staff was very kind. And her helpfulness was above and beyond. Very good room.
Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Ok stay if you like bedrock beds
Comfortable beds are a must where I stay. I believe the bed I slept on could have passed for concrete . Fred Flinstone could have slept on it. The shower had great water pressure which is a must. Breakfeast was ok, it would have been better if they had working toaster. Also I got to breakfeast at 8:00am and all the bacon had been eaten. Asked worker if they had more bacon coming out . She explained that all bacon for the day had been put out. I guess they ratio it .
Stayed 1 night in Dec 2022

6/10 Okay

Michael

8/10 Good

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, easy check in. Asked for a wake up call and it did not happen.
Stayed 1 night in Oct 2022

8/10 Good

Dell

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Good location.
Stayed 3 nights in Oct 2022

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel
Stayed 1 night in Oct 2022

10/10 Excellent

Mayte

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend travel
It was a quick trip but enjoyed our stay. The hotel was clean, we felt safe, and really convenient. Our next trip to this area, we’ll definitely stay again!
Stayed 2 nights in Oct 2022

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Laurence

Business traveler
Liked: Amenities, property conditions & facilities
Loved up to predictable quality of IHG hotels
Stayed 1 night in Oct 2022

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy traveler
I love staying at Holiday Inn’s…. I normally look for them when we are traveling… they are always clean and people are normally friendly and helpful…. Good locations….
Stayed 1 night in Sep 2022

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was good overall. The internet was spotty and slow at times. The sheets did not smell fresh.
Stayed 1 night in Sep 2022

8/10 Good

TERESA

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Darryl

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Claudia

Stayed 1 night in Aug 2022

8/10 Good

Tonya

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
BREAKFAST AND THE WORKOUT RIOM WAS GREAT. THE ONLY THING BE SURE TO REQUEST UR ROOM TO BE CLEANED OR THEY DONT CLEAN UR ROOM OR GIVE NEW TOWELS
Stayed 3 nights in Jul 2022

10/10 Excellent

Cleta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We enjoyed our overnight stay here. The location was good and convenient to everything. Our breakfast was very good. They offered scrambled eggs, sausage, biscuits and gravy, pancakes, and fruit. We would stay here again.
Stayed 1 night in Aug 2022

8/10 Good

Juanita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and fried staff
Stayed 2 nights in Jul 2022