Wish we knew more!

Thank you for your kind review. We are pleased to hear you enjoyed your stay and welcome you to visit us again should your travels bring you back our way. Until then, stat happy and safe

Thank you so much for choosing us to accomodate your stay and taking time to leave us a great review. We really appreciate you. We are so happy you enjoyed your time here with us and we hope your travels bring you back soon. Until then, stay safe.

We would like to apologize for the cleanliness during your previous stay. This is not something we take lightly and will surely work harder to rectify the situation. As for this stay, fire alarms are not something we have control over and we are very sorry to hear the alarm noise ruined your night however, it does look like we were able to get you into another room, within the same hallway so you could promptly have a room without that disturbance. Please keep in mind any disturbace caused by guests in the hotel will result in authorities being called due to the fact that it is their job to handle those situations, We will always make sure both our guests and staff are safe during times like this by allowing authorities to escort the involved parties from our hotel. We understand it can be a nuisance, but we are following proper safety protocol. We would love to talk to you more about your stay and hope you would allow our property another chance. We wish you every happiness and safe travels in your future!

Thank you so much for your review. My name is Jori by the way. I do apologize but i am following Marriott policy, I understand we have allowed in the past to bypass these rules but moving forward, we all have to abide by the policy per our GM request. Sorry for the inconvenience, we would love for you to book through Marriott directly so that you can enjoy those benefits of being a loyal member. Until then, have a blessed day.

Thank you for staying with us ang giving us the opportunity to accommodate you.

Thank you for your review. We appreciate you taking your time to give our property a rating.

Thank you for staying with us. We look forward to seeing you again.

Thank you for staying. Hope to see you again.

thank you so much on your great review

Thank you for your review. We are pleased that you enjoyed your stay.

We greatly appreciate your review. We are so pleased that we were able to quickly fix your issue and provide a good nights rest for you here at TownePlace. We hope to welcome you back next time! Until then, have an amazing day.

I want to apologies to the fullest. This is not excepted by our front desk staff. Being the situation it could of been handle a different way. If we had the rooms there could of been some moving around. There have been some changes and you stay is very important to us. I hope that this does not pervert you from coming again.

We apologize your stay was less than satisfactory. We appreciate the feedback and look forward to your next visit.

We are happy you enjoyed staying with us and welcome you to come back next time! Until then, have an amazing day

Thanks for your review, More information on why you gave this rating would be appreciated. Please contact the property if you have any concerns or questions. Have an amazing day

Sir, you yelled at front desk in the lobby area, would not exit your room several hours after check out time, was argumentative and very unsettling with management, yelling and causing a scene in our front lobby. We tried several times to calm the situation and simply asked if you would leave at check out time so we could have housekeeping clean the room so we could use it for the next guest. You refused, yelled and cursed over the phone. Afterwards we continued to try to remedy the situation asking if you would accept a late 1pm checkout as another guest was arriving at 3pm for check in. Again, met with refusal. We really hope you are having a better day and understand sometimes we may go through rough times with our emotions. Always remember, we are here for you and understand. Respect will always be given and we expect it back in return. In the future, please remember late checkout is offered as a courtesy, when available. If our availability allows we are more than happy to accommodate. Until then, check out time will remain 12 noon and check in is at 3pm. Have a great day.

Thank you so much for your kind words and being so patient with us. In times when things seem out of control its amazing to have guests that are so sweet and understanding! We thoroughly enjoyed having you guys stay here with us and look forward to seeing you again! Until then, I hope you have an amazing day!

We apologize for the inconvenience of our hotel internet not working properly due to the weather outside. In these instances, there is no troubleshooting we can do to remedy something caused by factors we cannot change. Pool is to always be closed during rainstorm for our guests safety as the water levels are not accurate during a downpour. As for our Orange Juice dispenser being empty, that was 100% preventable, we agree! We're sorry your stay was less than satisfactory, We hope in the future you give us another chance. Until then, have a blessed day.

Thanks for your kind review. We appreciate our guests! We hope you have an amazing day!!

Thank You so much for your great review! It was our pleasure making your trip a happy one. We hope you stop by to see us next time your travels bring you our way!

Thank you for your review. I deeply apologize for the issues with your stay. It looks like your original room was a double that you were placed in upon checking in, but due to the a/c not working properly you were transferred to another room available. As we were out of double rooms for the day, you were placed in a single and your rate was reduced. I do apologize but the associate you spoke with was not the manager and management was not present at the time of this issue. When unforeseeable events happen and we are unable to rent all of our rooms due to a/c issues we try our best to accommodate every guest and we are so sorry that our efforts did not meet your expectations. We hope that you accept our apology and allow us another chance by visiting us in the future. If you would like to speak to an actual member of management you may call the hotel directly and leave your contact information for management to follow up on. Thank you so much and have a blessed day.

Thank you so much for taking the time to leave a review. We are pleased to hear you've enjoyed your stay with us and we apologize for any inconvenience our location caused for you. We strive to provide a great experience for our guests as long as they are here with us.

Thank you for your kind words. We are so happy that you enjoyed your stay with us and hope that you come back to visit us soon

We are pleased you enjoyed your stay and gave us another chance after your last visit. We welcome you to come back to visit us again should your travels bring you our way.

Thank you for your feedback. We welcome you to come back to visit us soon

My apologies if our rooms was not up to your standard. We will be remodeling our hotel this sometime this month. I hope that you will give us another try after that

Good Morning,I do want to apologies for the issue you had to experience on your stay. That weekend was very stressful for our guest as well as our staff. Our system went out due a failure of another hotel in the area. Our staff was trying to assist the guest as much as the could even if that means they wasn't at the front desk. Yes part of out hotel is out date. That's where our renovations come in. Half of our hotel is Marriott standard which was the side you did not stay on and the other half is the side we will be replacing and making up to standards. I hope that when this all done you will come and give us another try.

Thank you so much for your shared response. We appreciate you for taking your time to leave us a review and apologize our facility was not up to your standard. Please bear with us as renovations do take time and we are currently still in process of ours, however you did stay in a more updated room. We appreciate your loyalty to Marriott and hope you give us another try after our renovations are completed. Have a very amazing day!

Good Morning I do want to apologies for the inconvenience you had with your stay. I hope that with these issues you allowed us to fix them with a clean and working room.

I do apologies the horrible stay you had. Their should of been no excuse why you room was dirty better yet not ready for you. this issue will be handle.

Thank you for your feedback. We really appreciate you taking the time to leave us a review.

Thank you for kind review.

Thank you so much for staying with us and allowing our team to accommodate you through your stay. Please come again when we are all new.

Hope your stay was wonderful

I hope everything was ok with your stay

Thank you for your review. I wish there was more information so I could tailor an appropriate response to your issues.

Thank you for your high rating. We are so pleased that you enjoyed your stay. Be sure to come back and visit us, we would love to have you.

Thank you for kind review.

We are remodeling our hotel in the next two months so things will be different and new. As far as rooms, we will accommodate the rooms upon request before and after arrival.

Good afternoon, I do apologize for the inconvenience these issues caused with your stay and offer my deepest apologies for your dissatisfaction. Upon looking at your reservation I do see that you booked for an accessible room, so the room given was the room requested. It looks like you were accommodated by our staff changing rooms and you did complete your stay here with us, so a refund for your night will not be processed at this time. I really hope you consider TownePlace again for your travel needs after our renovations and that it better meets your needs. Have a blessed day -Front Desk

My apologies for the concerns during your stay. We hear you, and are working diligently to upgrade our facility. We appreciate you for choosing TownePlace during this transition. It is always in our hearts to serve our guests as best as we can and we are happy to hear we did offer assistance with your issues.

Thank you for staying with us and hope to see you again

I hope everything was ok with your stay

We appreciate such kind words and look forward to your next visit! Thank you for staying with us and have an amazing day.

I hope everything was ok with your stay

Thank You for your kindly reviews on our hotel. Yes we do agree breakfast is a fix which will get don when renovation happen. The milk is brought to us from a company we order from. It not on us its a them thing. We have complained over and over but still is getting no results. So the sour milk I so so deeply apologize for. We things are new and fresh please come and see us and our lovely staff again.

Sorry for the inconvenience that the hall a/c had on your trip. It was out at the time but was scheduled to be fix .

Thank you so much for your kind words and we are so happy that you enjoyed your stay. Be sure to come back and see us as we would love to have you back. -Front Desk