Ratings based on 1,992 Verified Reviews

3.5 out of 5
69% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Loving the Lake Louise Inn

Posted Dec 11, 2017
Pros: The Friendly Staff Shuttle Service Nice Rooms Dinner in the Gazebo Pool & Hot tub
Cons: I would love if the hotel offered dog sitting service and it would be great if all the rooms had mini fridges.
We have stayed at the Lake Louise Inn a few times now and have loved every visit. Lake Louise is beautiful and the Inn in charming. We love the shuttle service, food, gazebo and the STAFF ARE AMAZING! They truly make the stay incredible. I would highly recommend the Lake Louise Inn.
Comment from Hotel Management
Dec 11, 2017 by Scott - Assistant Front Office Manager , Hotel Management
Dear Valued Guest, Thanks for taking the time to write such a fantastic review on our hotel! We're thrilled you've had such enjoyable experiences during your overnight visits with us. We truly appreciate you recommending us to other future guests and we look forward to hosting you again for another visit soon. Thanks again for your time and hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler

Beware of Resort Fee

Posted Dec 8, 2017
Had the cheapest room which was totally adequate for one night but not very spacious. Don't like the resort fee which they add on. If it's a mandatory fee then it should be included in the price to make comparisons easier.
Comment from Hotel Management
Dec 10, 2017 by Scott - Assistant Front Office Manager , Hotel Management
Dear Valued Guest, Thanks for providing feedback on your stay with us. We're glad to hear the room you reserved provided a comfortable night stay for the overnight visit. We apologize for any confusion with the resort fee. As it is a hotel charged fee, it unfortunately isn't included with the price featured online through Expedia. We hope this information helps and we hope you'll consider staying with us again next time you're in the area.
3 out of 5
by A verified traveler

Additional Resort fee

Posted Dec 5, 2017
Hit with an additional "resort fee" of $9 on arrival ???? Not mentuoned in expedia pricing?
Comment from Hotel Management
Dec 8, 2017 by Scott - Assistant Front Office Manager , Hotel Management
Dear Valued Guest, Thanks for providing feedback on your recent visit. We apologize for any misunderstanding, we do clearly advertise our resort fee as a charge that is payable directly to the hotel when making reservations. We hope you had an enjoyable stay in spite of this. Thanks for your time.
3 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel covering all the basics

Posted Dec 3, 2017
Pros: Clean beds and bathrooms
Cons: Rooms aren’t the biggest.. Also, need more lighting than just the bedside lamp.
Location: Lake Louise: scenery, skiing, hikes Small mall with grocery store and restaurants nearby
Room cozy but clean, with small table, two clean beds, working TV and comparatively spacious bathroom.
Comment from Hotel Management
Dec 3, 2017 by Scott - Assistant Front Office Manager , Hotel Management
Dear JC, Thanks for the detailed feedback on the recent visit here. We're happy you had an enjoyable and comfortable stay with us. We have made note of the feedback on the lighting and size of the room, we appreciate you providing feedback to help us improve moving forward. We hope you'll stay with us again next time you're visiting the Lake Louise area.
4 out of 5
Recommended
for Everyone
by A verified traveler

XC ski trails set from across the street. Great.

Posted Dec 2, 2017
Pros: Access to ski trails, beautifully decorated for Christmas.
Cons: Expedia should accommodate registration of pets on-line.
Location: Ski, hike, xc ski, snowshoe, dog mush, jor....
Accommodated our dog, friendly staff, great experience.
Comment from Hotel Management
Dec 3, 2017 by Scott - Assistant Front Office Manager , Hotel Management
Dear Valued Guest, Thanks for the great feedback on your recent stay in Lake Louise. Very happy to hear you took advantage of the location and we're able to get out skiing as well as some room for the pup to explore! We appreciate you taking the time to provide a review and we hope we can welcome you back for another visit next time you're in the area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 2, 2017
Good price for somewhat dated rooms in a good location
Comment from Hotel Management
Dec 3, 2017 by Scott - Assistant Front Office Manager , Hotel Management
Dear Valued Guest, Thanks for the feedback on your recent stay. We're happy you saw value in the room during your visit. We are constantly updating our rooms with a large renovation scheduled for 2018 Spring. We hope we can welcome you back for another stay in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

nice location & helpful staff

Posted Dec 2, 2017
The hotel is near-located to louis lake and got free shuttle bus to ski area very conveniently. Plus, the staff are amiable & friendly. When i got a slight skin allergy during the stay, front desk receptionest volunteers to offer an upgrading room for a more comfortable stay & speedy recovery. Thumb up!
Comment from Hotel Management
Dec 6, 2017 by Scott - Assistant Front Office Manager , Hotel Management
Dear Valued Guest, Thanks for the great feedback on your recent visit. We are certainly sorry to hear about the skin allergy, however I'm very pleased that our staff was willing to go above and beyond once we became aware of the situation. Thanks for your time and we hope you'll visit us again for another stay in the near future!
3 out of 5
by A verified traveler from edmonton

Decent hotel

Posted Dec 1, 2017
Room outdated, not even a mini fridge in the room. Hotel staff were good, our door malfunctioned so we weren't able to access our room at one point, but a manager was very kind and gave us a $50 voucher for food and beverage. The bar in the basement was odd, mix between a bar and restaurant, pretty poor service no one greeted us for probably 10 mins after we seated ourselves. Food was terrible besides the dessert. Overall it was alright, but I would just stay in Banff next time and drive in to Louise to ski
Comment from Hotel Management
Dec 3, 2017 by Scott - Assistant Front Office Manager , Hotel Management
Dear Stephen, Thanks for providing feedback on your recent ski stay with us. We apologize for the issues experienced in the room as well as the service provided down in the lounge. We certainly strive for a higher level service throughout the hotel and we thank you for bringing this to our attention so we can properly follow up and improve moving forward. I am happy to hear our manager tried to make up for the shortcomings faced in the room with some compensation at the restaurants. We hope you'll give us another opportunity to prove what a comfortable stay we can provide here in Lake Louise. Thanks again for your time.
5 out of 5
Recommended
for Everyone
by A verified traveler from Montgomery, AL

Reasonably priced cozy hotel

Posted Nov 29, 2017
I visited Lake Louise Inn at the end of November and it was wonderful. Its very reasonably priced for the location, view, and cleanliness of the hotel. Also, it is perfect for visiting Lake Louise ski resort since a shuttle can pick you up right from the hotel.
Comment from Hotel Management
Dec 1, 2017 by Scott - Assistant Front Office Manager , Hotel Management
Dear Savannah, Thanks for taking the time to write a review recommending our hotel. We're very happy you saw value in your visit and were able to take advantage of the on-site facilities and amenities. We hope we can welcome you back for another stay soon!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Nov 28, 2017
Stayed here to go skiing at Lake Louise. Convenient free shuttle to/from hotel. Excellent stay!
Comment from Hotel Management
Nov 28, 2017 by Scott - Assistant Front Office Manager , Hotel Management
Dear Valued Guest, Thanks for the great review on your recent ski and stay with us! We're happy you were able to take advantage of the great, early-season conditions we've been fortunate enough to have. We hope you'll join us again for some more fun on the slopes next time you're in the area.