Ratings based on 525 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Excelente hotel y servicio

Posted Jul 23, 2016
Tuvimos una muy buena estancia en este hotel, el cuarto era comodo, amplio y limpio y con el mejor servicio! Daniel, el que nos recibió nos trato muy bien y nos ayudó con todo lo que necesitabamos; siemore con buena actitud! Excelente localización, caminamos a todo lo que queriamos ver, definitivamente regresaríamos.
4 out of 5
by A verified traveler

Ideal location

Posted Jun 27, 2016
The hotel is an easy walk from the train station and located in the heart of the old city. The room was very clean and comfortable. The breakfast was better than most. We would stay here again.
5 out of 5
by A verified traveler

Ótima opção no centro de Luzern.

Posted Jun 11, 2016
Concierge Ok, acomodação acima do esperado, localização excelente, estacionamento com preço razoável. Café da manhã conforme padrão da Europa ou seja o básico. Se for de carro entre em contato com o Hotel para eles darem o trajeto de como chegar, pois é um pouco complicado na área de pedestres.
5 out of 5
by A verified traveler from Arizona

Excellent Location

Posted Jun 1, 2016
Great stay in Lucerne. Hotel is perfectly located. No air conditioning but was not needed in May. Breakfast was very good.
5 out of 5
by Kristin from Minnesota

Great location, staff, and room

Posted May 29, 2016 on Hotels
Great, friendly service and awesome room. Rooms were up to date, comfy and and clean. Free breakfast in the morning was great with lots of options. Staff was extremely helpful. Would stay here again especially since the location is so great in the middle of old town and walking distance from everything.
3 out of 5
by Liza Corazon from San Leandro, California

Great location! Breakfast is mediocre.

Posted May 26, 2016 on Hotels
Room is comfortable. Location is great. Breakfast Is bland. Not a great selection & fruits are soggy.
3 out of 5
by A verified traveler

Posted May 17, 2016 on Hotels
Frühstück sehr einfach, Service gestresst und unfreundlich. Zimmer schön & gemütlich.
4 out of 5
by MEI LUN

This traveler left a rating score only Posted May 16, 2016 on Hotels
3 out of 5
by A verified traveler from Canada

The room was spacious, clean and comfortable.

Posted May 15, 2016
Pros: Spacious rooms with laundry in the bathroom. The location was terrific.
Cons: More care and help getting luggage up to the third floor.
Location: In the midst of the old town, walking distance to many museums.
The room was terrific however the floor below us was under construction and the dust and stairs made the 3 floor climb dangerous and difficult.
4 out of 5
by A verified traveler from ca

Great location...friendly helpful staff

Posted May 10, 2016
See above for description. Great view of the Alps.