Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
94% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Dubai

Lovely hotel very well located.

Posted Jul 23, 2015
Great experience at the Grand National. Very friendly and helpful staff.
5 out of 5
Recommended
for Everyone
by A verified traveler from usa

Great location on Lake Lucerne! Pricey!

Posted Jul 19, 2015
Enjoyed the great views of Lake Lucerne and Mount Pilatus. The staff and services were excellent. Only complaint is that it is pricey at almost $500 per night for a king bed. The bathroom is small too.
5 out of 5
Recommended
for Everyone
by A verified traveler from El Salvador

Posted Jun 2, 2015
Very well located staff need moré experince hard time to find a taxi hotel do not helos US half an hour to ger US a taxi we almost lost the train
3 out of 5
Recommended
for Couples
by Christina from Zürich

Den Preis nicht wert. Und kein "Wellness".

Posted May 24, 2015 on Hotels
Das Hotel brüstet sich ja gross als Wellness-Hotel, was wir so leider nicht bestätigen können: Es gibt einen Innenpool (der nicht besonders beheizt und darum leider zu kalt war) und eine winzige Saunakammer. Die Massagen sind ganz ok und hier sind auch gute Termine zu bekommen. Enttäuschend war das Beauty-Angebot: Wir wollten extra einiges im Voraus buchen, doch da war anscheinend schon alles ausgebucht, sodass nur noch 1 Behandlung sehr früh am Morgen frei war. Am besagten Morgen dann vor Ort waren aber 4! Damen da und nur 1 davon hat gearbeitet!!?? Haben uns komplett verarscht gefühlt! Ein Grund wohl, weshalb die Rezeptionistin überdeutlich betonte, dass das Beauty-Center nicht zum Hotel gehört. Aber wieso weisen sie es dann auf ihrer Hotelwebseite so aus? Und was soll ein Wellnesshotel ohne gute Beautybehandlungen und v.a. ohne genügende Termine?? Das Frühstücksbuffet des Hotels war gut und reichhaltig. Das Zimmer (Doppelzimmer deluxe mit Seeblick) geräumig und komfortabel. Der Einrichtungsstil des Hotels grässlich und veraltet, aber alles schön sauber. Alles in allem: Den Preis nicht wirklich wert. Und Wellness schon gar nicht. Wir werden nicht wiederkommen.
5 out of 5
Recommended
for Couples
by A verified traveler

Séjour mai 2015

Posted May 16, 2015 on Hotels
Séjour parfait, de belles attentions. Petit déjeuner un peu décevant comparé au standing de l'hôtel et au prix.
3 out of 5
by A verified traveler from la ca

Great view. That's all

Posted May 13, 2015
Old and outdated, everything is over priced. Service is average at best.
4 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted May 7, 2015 on Hotels
5 out of 5
Recommended
for Families
by A verified traveler

luzern

Posted May 7, 2015 on Hotels
reserved 2 separate rooms, attentive staff, great bar and restaurant, great view of the lake and very centrally located: close to center of town, yet far from the throngs of people. the only minus is no central AC, having said that, there is a window unit that kept the room very comfortable. would definitely recommend this hotel, and would very much would stay there if in town again.
5 out of 5
Recommended
for Couples
by A verified traveler

This traveler left a rating score only Posted May 7, 2015 on Hotels
5 out of 5
Recommended
for Families
by HANA from korea

완전 좋았음

Posted May 7, 2015 on Hotels
5성급에 걸맞게 최고의 배려를 해 준 호텔이었습니다. 비가 많이 오는 날, 얼리체크인을 부탁드렸는데 빈 방 체크 후 흔쾌히 바로 입실할 수 있도록 해주었고 다른 사항들도 나무날데 없이 좋았습니다. 단지 시티뷰 객실이었는데 호텔외관 공사중이라 발코니에 바로 철근구조물이 보여서 뷰가 안좋았다는거 말고는 흠 잡을데 없는 곳이었습니다.