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Reviews of Hotel Falken

2 out of 5
Hotel Falken
Falkengasse 4-6, Lucerne, LU

Reviews

6.8
Rating 10 - Excellent. 57 out of 381 reviews" "
Rating 8 - Good. 136 out of 381 reviews" "
Rating 6 - Okay. 93 out of 381 reviews" "
Rating 4 - Poor. 59 out of 381 reviews" "
Rating 2 - Terrible. 36 out of 381 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveler

Disliked: Amenities, property conditions & facilities
The hotel was in a good part of town, with historic sights located within walking distance.
Stayed 2 nights in Feb 2020

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place amazing and the hostess was very friendly
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and kind people, close to station, nice dinner
Stayed 1 night in Nov 2019

2/10 Terrible

Kirti

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pathetic is the word for falken
It is better to sleep at platform then staying in hotel falken..it is a restaurant which is now converted into hotel rooms.. It is so pathetic and small and smelly. Rooms and corridors were stinking badly, there were spider webs in our room, beds were so uncomfortable that we couldn’t sleep whole night, room itself is very suffocated.. they have old ages Manual heaters in there Rooms which make noises like hell and so you Can’t sleep with turning them on. Overall, never never chose to stay in hotel falken, specially if you are travelling with family.
Stayed 1 night in Nov 2019

8/10 Good

Alec

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveler

Airbnb-like hotel but found it ok and not bad
was a bit surprise that it's more like an AIRBNB than an actual hotel. We had to go walk around the corner to get to the room (or should i call apartment). Nonetheless, my wife and i found it to be OK and location was great - close and walking distance to all especially the the main train station. if you are looking for a budget friendly stay in lucerne and dont mind living in an apartment-like atmosphere - i would recommend this place
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Close to shopping district. Smell from restaurant permeated throughout entire hotel
Stayed 3 nights in Sep 2019

2/10 Terrible

Margaret

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aweful
This was the worst hotel I have ever stayed. Bed bugs in my daughters room. No one answered her multiple phone call during the night to remedy the situation. Absolutely horrible.
Stayed 1 night in Oct 2019

2/10 Terrible

Ina P

Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth staying
Very small and congested room, beds were terrible. Smell of food, as restaurant below was annoying. To come out of standing shower was risky. Front desk only from 11am to 9 or 10 pm so if you are late in check in you may loose your reservations even. Overall it was bad experience and will not recommend to anyone.
Stayed 3 nights in Aug 2019

2/10 Terrible

Shawkat

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel ever.
we booked one room with four regular twin beds not bunk beds and they gave us bunk beds, there was barely any space to put our stuff and walk around. The bathroom there was barely any space to stand and shower also it was dark and dirty. No aircondition it was really hot. the pictures were probably fake on the wbsite, no toiletries, the bathroom door didnt even close, it was dark and dingy. Will not book this hotel ever again, worst experience, its all lies on the website when you book, its totally different when you go there.
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
dirty, small room parking lot is too far from hotel wet smell in shower booth no airconditioner
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Most uncomfortable bed. Worst pillows ever. Bed was worse than an air mattress. Small room. No coffee. Very good location.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Too tiny rooms
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, the room was as expected, might be a bit noisy in certain rooms
Stayed 3 nights in Jun 2019

2/10 Terrible

super

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
terrible experience. The room has bad air. The toilet is disgusting.
Stayed 1 night in May 2019

4/10 Poor

Noel

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing for the € Price
Room was tiny, bathroom was very tiny, double bed was two singles with different mattresses pulled together, pillows were very poor quality, hotel paraphernalia cluttered the hallway outside room, and cooking smells from the restaurant permeated the stairs & hallway :-(( Although situated in a very central & convenient location, the standard of accommodation was very disappointing. 2x Star only
Stayed 3 nights in May 2019

6/10 Okay

Verified traveler

Traveled with group
Disliked: Amenities, property conditions & facilities
The top bunk was super sketchy and the room was very small. The bathroom was way too small.
Stayed 1 night in May 2019

6/10 Okay

Shane

Liked: Cleanliness
Disliked: Staff & service
Don’t believe the price of parking.
The listing clearly states self parking nearby is chf 29 for 24 hours. We asked the hotel where to park and were shocked at the end of our stay with a bill of chf 65 for 24 hours - over 2x more than advertised. When we were comparing hotels we were comparing the total cost including other fees and would have chosen a different hotel if the parking price was properly advertised. Additionally the beds were very uncomfortable and the limited availability of the front desk staff proved to be problematic on multiple occasions. Great location but that’s about it.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms just like all of Europe. Good location
Stayed 1 night in May 2019

6/10 Okay

Virender

Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Dani, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was really good, less than 10m walk to city center. We were upgraded to the apartment unit around the corner which was superb. It was spacious, clean, and overall exceeded our expectations. The front desk receptionist, Albina, was really helpful, friendly & professional. We would definitely stay here again.
Stayed 2 nights in Oct 2018

10/10 Excellent

Michelle, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgraded to their apartment
It was so nice to know that my room has been upgraded to an apartment, even though it doesn‘t located in the same building or even just across with it. The location is about another 5 minutes walking. The room was so nice and clean, spacious, fully equiped kitchen, clean bathroom, no air conditioning but the fan its enough to cool the room.
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay in this hotel !
Stay in this hotel for one night, my girl friend got bite from some kind of the insect crawling up from under bed, she got bite six or seven spot, stills swollen and itching until now, I have to turn on the lights and stay up to watch over her and let her go to sleep, I killed four of them, have blood all over the bed sheet, I don't know that is bed bug or what kind of the insect, very scares and unbelievable.
Stayed 1 night in Aug 2018

8/10 Good

Susan, Tallahassee, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was key in Lucerne, and Hotel Falken was quite walkable to everything--train station, boat launch, river, old town.
Stayed 1 night in Sep 2018

8/10 Good

Donald

Great Location
We had great weather. The location was great. The A C was a little lacking, but we had a great time.
Stayed 2 nights in Aug 2018

2/10 Terrible

Ann, UK

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel not worth its stars - Not value for money
Booking was fine until 2 days before and our travels had already started. We received an email informing us that we need to cancel as Expedia had made a mistake as they had no rooms. As you can imagine this put stress on us to try and find another hotel in this busy location at short notice. The afternoon before the original check in, the hotel emailed us again to let us know they did have a room. As we hadn't managed to find another hotel we were pleased. However our happiness was short lived - on arrival the staff were not welcoming, the room was extremely small (2 people couldn't move around the bed at the same time even though the only other furniture were two bedside cabinets, wooden chair and fold down table). As we walked in the heat was stifling and the air smelt of fondue. Also the wiring looked hazardous, European adaptors couldn't be used and the air conditioning was a plug in electric fan. Basically it did not live up to their description - a very disappointing experience. We would encourage people not to book.
Stayed 2 nights in Aug 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Bugs
We did not have a good time at the Falken Hotel in Luzern. The lighting was poor and the room itself was not clean. We had to leave the window open overnight because of the lack of air conditioning, and were awakened early in the morning by an obnoxiously loud delivery truck. All of these things would have been bearable on their own, but what really ruined our stay was the fact that we encountered bed bugs of all sizes crawling on the ceiling, curtains, and beds. We did not see a single staff member on the day of our checkout, and were instead instructed to drop our key card into a bin and leave. We would not recommend this hotel to anyone.
Stayed 1 night in Jun 2018

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs in the bed.
Stayed 3 nights in Jun 2018

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Great location,small room but was okay,the bed we had was uncomfortable
Response from Anna on May 19, 2018
Thank you for your feedback and giving us opportunities to improve better.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsatisfied experience
One night stay - Sat 5th to Sun 6th May 2018 Extremely unsatisfied with the room. We had booked a double room to begin with and were allocated a room with a bunk bed. We had no choice but to accept it as we were told there were no other rooms available as we couldn't at that time refuse the room and search for another hotel. We were offered a drink each on the house to apologise for the inconvenience caused. The mattresses were terrible and the bed extremely squeaky. Both my partner and I ended up with a sore back the next morning not the mention barely any sleep. The lighting in the room was terrible, the bathroom was extremely small with no room to move around. The overall layout of the room was abysmal. Both my partner and I banged our heads several times due to the bunk bed. It is a low star rated hotel, hence didn't expect luxury but a basic level of comfort would have been nice, which I strongly believe this hotel lacked. I do not usual leave such negative reviews and we could not complain in the morning as there was no one at the front desk, but as a matter of principle we thought we'd share our experience as we felt like we didn't receive what we paid for. Also for anyone with a sensitive sense of smell, the cheese fondue from the restaurant was not pleasant.

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, property conditions & facilities
Lucerne
Great staff, right in the middle of the shopping district. 5 minutes away from chapel Bridge. I would stay there again
Stayed 2 nights in Nov 2017
Response from Tamila on Dec 13, 2017
Dear Guest We thank you for your stay with us at Hotel Falken, Lucerne. We hope you had a great time in Switzerland. Best Regards Hotel Falken Team, Lucerne

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super location and price
Great part of town, near restaurants, history, shopping, markets, and train station. Room was spare, but priced great for location. Great staff.
Stayed 3 nights in Oct 2017
Response from Tamila on Dec 13, 2017
Dear Guest We thank you for your stay with us at Hotel Falken, Lucerne. We hope you had a great time in Switzerland. Best Regards Hotel Falken Team, Lucerne

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a comfy or clean place to stay
Location is excellent, staff was magnificent but as far as rating the room and it’s conditions it was very disappointing. Beds were very uncomfortable as if they were not laid flat (very weird) if I laid down I would roll towards one side. The shower is very small and it was clogged; really cheap shower curtains. The shower seemed very old and had dark stains like it was not cleaned.
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to train station and downtown core.
Very pleasant stay at the Hotel Falken. Staff was very helpful and nice. Everything we needed to do was within walking range of this hotel. Would definitely stay here again.
Stayed 1 night in Sep 2017

10/10 Excellent

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Very poor - the location doesn't compensate
Great location, but everything else was a total let-down. Receptionist was not available when we arrived and other staff members in the reception area did little to nothing to help - we waited fifteen minutes for someone to arrive. Furnishings and decor are worn. Room was clean but we were given a room with a bunk-bed and the beds were very uncomfortable and awkward to get in and out of. Breakfast is not available in the hotel - you can get a voucher for the cafe across the street, but this info was not volunteered, it was left to you to notice the sign. The room was also far too warm, and the desktop fan provided did nothing to alleviate it. Worst of all were the electrical fittings. Plug points had old extension adapters, the television socket was coming loose from the wall, and in the main stairwell of the hotel an extension cable was strung up between the floors in full view. Made me very uncomfortable, as I'm sure that's a fire safety hazard. All in all an unpleasant stay and very expensive for what it was - we were glad to leave this place behind.
Stayed 1 night in Sep 2017

6/10 Okay

Isis

Liked: Cleanliness, staff & service
If you want location... this is it! Very helpful staff and eager to please you. Very extremely small room and bathroom. Hallways were cluttered and seemed dark. No AC. but they provided a fan.
Stayed 3 nights in Aug 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night at Luzern
We stayed at the first floor right beside the restaurant. It smells a bit. They tried to use a portable AC to reduce the smell which was supposed to be useful, however, it wasn't connected properly so we had to connect it ourselves which finally reduced the smell of food. One good thing about the hotel is its location, which is right beside the old town and close to the river/lake.
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swiss village stay.
Hotel staff was amazinly helpful and accommodating.
Stayed 2 nights in Jul 2017

8/10 Good

Gloria

Liked: Cleanliness, staff & service
Family Vacation
I recently visited Lucern with my husband and two children and stayed at the Hotel Falken for a one night. Although I'm not to much into putting reviews hope this one helps. The hotel has a very good location, it is convenient and accessible to most main attractions within walking distance (no more than 10 minutes to farthest site). This eliminates the fact of you having to purchase tickets for public transportation. Near the hotel you have plenty of restaurants, bars and market. The room itself was very small (especially for more than 2 people), as well as the bathroom and it had no AC. Since there was only one fan in the room we had to open the window to get some additional air. Thank GOD we don't mind the outside noises.Overall the room was clean and the amenities were OK. The hotel staff was friendly and helpful. I definitely would recommend this hotel especially due to it's convenient location, but if having a big space is relevant for you then this is not the place to stay.
Stayed 1 night in Jun 2017

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Good location, Hotel is a firetrap....boxes and papers piled everywhere in hallways and on steps. Overrated hotel

6/10 Okay

Verified traveler

Disliked: Staff & service

8/10 Good

HAIYUAN

Liked: Staff & service
Surprise
The only surprise is that the receptionist opened my room when I was inside the room at 10pm on the first night .

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel!
Awesome place! If you walk in and it smells like cheese it's because they have a fondue restaurant too! You get a 15% coupon with your stay! Best fondue I've had in my life! Lovely hotel!

8/10 Good

rebecca shipley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Room was just as expected. Small, basic, but clean. Friendly staff and location would be hard to beat.