Ratings based on 6 Verified Reviews

4.2 out of 5
83% of guests recommend
4.2 Room cleanliness
4.8 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Hidden charge. The most disappointing hotel in our

Posted Jan 14, 2016
They advertise for a price. And secretly charge an additional "extra guest fee" even if you just have 2 people and booked a room says stay 2 people. When I did the research and price compare with other hotels, I found this one. Advertised a very good price. I was booking like 10 hotels in 1 hour therefore did not pay too much attention to the "total price" on the bill. I expected there was a few or tens of dollars for the tax and misc. However, I did not realized they charged me 60% more for "extra guest fee". They advertised a price and charged around 60% more for "extra guest fee" for 2 adults. I have the invoice says so. However, when you arrive at the hotel the bill says you paid for room instead of the extra charge. I discussed with Expedia and there was nothing they can do with this since the hotel just say they did not overcharge. It is a
5 out of 5
Recommended
for Everyone
by A verified traveler

Relaxing at Lake Lucerne

Posted May 1, 2015
Wonderful location. Loved having a balcony to enjoy the views of the lake. Staff was extremely helpful and friendly. Thought the food at the buffet could be better. The bacon was undercooked but the croissants were delicious. Wait staff were friendly and efficient. We loved our stay at your hotel and would love to come back.
5 out of 5
Recommended
for Everyone
by burnsey from London, UK

Lovely hotel with great views of Lake Lucerne

Posted Jun 8, 2014
This hotel is only about 2 or 3 kilometres from the centre of Lucerne. The bus stop is outside for buses every 15 minutes into town. There are hire bikes in Lucerne with racks at many places around the town. There is a rack at the hotel and with an excellent bike lane system and being next to the lake., cycling is very easy on flat terrain. You could also get a boat into Lucerne from a nearby jetty!
4 out of 5
Recommended
for Everyone
by A verified traveler

Enjoyable experience

Posted Sep 6, 2012
There are 2 blocks in this hotel. One seems to be used for package tours and was rather basic. We were in the other block which was delightful. The hotel overlooks the lake and mountains and has a garden with a bar on the lakeside (not open in early September). The staff at reception and in the dining room were particularly helpful and dinner was excellent.
4 out of 5
Recommended
for Everyone
by A verified traveler from Seoul

시내에서 가깝고 친절한 프런트

Posted Apr 23, 2015
Pros: 친절한 프런트, 아침식사, 좋은 위치
Cons: 욕실에 물이 잘 안빠지는 문제가 있음.
꼬모 시내에 있어 거리를 산책하기에 더없이 좋은 위치입니다. 호수가 바로 앞이어서 경치도 좋고, 프런트 직원이 근방에 아주 괜찮은 식당을 소개시켜줘서 저녁도 즐겁게 먹었습니다. 고풍스런 호텔에 좋은 위치를 가졌지만 시내인 관계로 주차비가 25유로인 점이 좀 아쉬웠고, 오래된 건물이라서인지 욕조 물이 잘 안빠지는 문제가 있었습니다. 하지만 아침식사로 나오는 크로와상은 정말 최고 였습니다. 전반적으로 훌륭한 호텔입니다.
5 out of 5
Recommended
for Everyone
by Roby & Claudio

Excellent hotel

Posted Jan 8, 2014
We spent there just one night. We were in a room in the chalet Gardenia with a wonderful view over the lake. The room was very beautiful and confortable and the staff very kind.