Ratings based on 128 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
94% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from Qatar

Amazing location, great and helpful staff

Posted Aug 8, 2016
Very nice and helpful staff made me stay even better. I loved evey bit ofmy stay.
Comment from Hotel Management
Aug 10, 2016 by Raymond Hunziker, Hotel Management
Dear Abdulla Thank you very much for your great feedback. With pleasure I will share it with my team. I am looking forward to welcoming you back one day. Best regards, Raymond Hunziker, General Manager
5 out of 5
by A verified traveler

Great Luxury hotel

Posted Jul 27, 2016
Great location, nice rooms. Staff very attentive to details
Comment from Hotel Management
Aug 3, 2016 by Raymond Hunziker, Hotel Management
Dear guest Thank you very much for your great review. It would be our pleasure to welcome you back to the PALACE LUZERN soon. Best regards Raymond Hunziker General Manager
5 out of 5
by A verified traveler

Location location location

Posted Jul 20, 2016
Great hotel on the lake, easy access to centre of town. Would recommend !
Comment from Hotel Management
Jul 26, 2016 by Raymond, Hotel Management
Dear guest Thank you very much for your rating, we do hope to welcome you back in the hopefully not too distant future. Best regards Raymond Hunziker, General Manager
5 out of 5
by A verified traveler from Scottsdale AZ

Most wonderful hotel experience in Europe every

Posted Jul 17, 2016
Pros: see above
Cons: Absolutely not
Location: Lucerne is a great town - it is large enough to be interesting, but very walkable and steeped in history. Take a boat ride --- we rented one FUN
We has spent 6 days of hiking in the Bernese Overland Alps with our four adult children having covered three valleys and three high passes. - So we were tired but full of wonderful experiences and arrived at the Palace only to be treated to the most fine services, beautiful rooms overlooking the Lac Lucerne and extreme pampering. This is european service at its best.
Comment from Hotel Management
Jul 26, 2016 by Raymond , Hotel Management
Dear Da Blur Thank you for your lovely review. It is such a pleasure for me to read it and I will pass it on to my team. We do hope to welcome you back to the PALACE LUZERN. Best regards Raymond Hunziker, General Manager
5 out of 5
by A verified traveler

Posted Apr 20, 2016 on Hotels
Comment from Hotel Management
Apr 28, 2016 by Raymond Hunziker, Hotel Management
Dear guest thank you very much for your great rating. We do hope to welcome you back to the PALACE LUZERN in the hopefully not too distant future. Best regards Raymond Hunziker General Manager
5 out of 5
by A verified traveler

Posted Mar 28, 2016 on Hotels
Comment from Hotel Management
Apr 6, 2016 by Raymond Hunziker, Hotel Management
Dear guest Thank you very much for your feedback! We do hope to welcome you back to the PALACE LUZERN in the hopefully not too distant future. Best regards Raymond Hunziker General Manager
5 out of 5
by Silvana

Posted Mar 23, 2016 on Hotels
Comment from Hotel Management
Apr 6, 2016 by Raymond Hunziker, Hotel Management
Dear Silvana Thank you very much for your feedback! We do hope to welcome you back to the PALACE LUZERN in the hopefully not too distant future. Best regards Raymond Hunziker General Manager
5 out of 5
by A verified traveler

Perfekt lyxhotell

Posted Feb 28, 2016 on Hotels
Perfekt lyxhotell för den som kan betala. Om frukosten inte ingår, räkna med pris som för en middag. Baksidan åt hårt trafikerad gata, dock effektiv ljudisolering. Fasadbelyst nattetid. Utsökt service. Rum som mindre lägenhet.
Comment from Hotel Management
Mar 2, 2016 by Raymond Hunziker, Hotel Management
Dear guest Thank you very much for your feedback. Best regards from the PALACE LUZERN Raymond Hunziker General Manager
5 out of 5
by Alessandra

Posted Feb 1, 2016 on Hotels
Comment from Hotel Management
Feb 3, 2016 by Raymond Hunziker, Hotel Management
Dear Alessandra Thank you very much for your rating. We do hope to welcome you back to the PALACE LUZERN soon. Best regards Raymond Hunziker, General Manager
5 out of 5
by A verified traveler

Très bel hôtel ds la grande tradition des palaces

Posted Jan 11, 2016
Pros: Tout
Cons: Rien à signaler
Location: La vieille ville et le tour du lac.
Séjour magnifique dans une ville sublime et dans un hôtel super.
Comment from Hotel Management
Jan 14, 2016 by Raymond Hunziker, Hotel Management
Chère Madame, Cher Monsieur Merci beaucoup pour votre feedback. Nous sommes heureux, que vous ayez passé un séjour manifique. Mes salutations les meilleures Raymond Hunziker Directeur