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Reviews of Mandarin Oriental Palace, Luzern

5 out of 5
Mandarin Oriental Palace, Luzern
Haldenstrasse 10, Lucerne, LU

Reviews

9.4

Exceptional

Rating 10 - Excellent. 18 out of 22 reviews" "
Rating 8 - Good. 2 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Rory

Stayed 2 nights in Nov 2023
Response from Christian Wildhaber on Dec 15, 2023
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 Excellent

Marlena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! This is a BEAUTIFUL hotel, very convent location (train & boat station, along with shopping and many restaurants are all walkable - within a mile) the staff was incredible and it exceeded all the little details. Rooms are top notch and they spared no expense on amenities.
Stayed 6 nights in Oct 2023
Response from Christian Wildhaber on Nov 13, 2023
Dear Marlena,Thank you very much for your recent stay at Mandarin Oriental Palace, Luzern and for your amazing review. The team and I are delighted that you chose our place for your Lucerne trip and we are very pleased to hear that you enjoyed it at the fullest. We are already looking forward to welcoming you back for your next stay and send our best regards from Lake Lucerne, Christian Wildhaber General Manager

6/10 Okay

MOHAMMAD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all better than avarage
Stayed 2 nights in Sep 2023
Response from Christian Wildhaber on Oct 6, 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We hope to welcome you back to our hotel very soon.Sincerely,Christian WildhaberGeneral Manager

10/10 Excellent

Purevdash

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Christian Wildhaber on Oct 6, 2023
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Hotels.com. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 Excellent

NORE ALDEIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Aug 2023
Response from Christian Wildhaber on Aug 24, 2023
Dear Mr. Nore Aldein,Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We are delighted to read that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

2/10 Terrible

Eugene

Stayed 4 nights in Aug 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
One of my favorite hotels I’ve ever stayed. The location is sensational! The staff are friendly and quick to help. We had breakfast and dinner at the hotel restaurants and both experiences were superb. The room was clean and had everything one would need while traveling. I can’t wait to go back and stay again!
Stayed 2 nights in Jun 2023
Response from Christian Wildhaber on Aug 17, 2023
Dear Angela,Thank you for your recent visit at Mandarin Oriental Palace, Luzern.I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team and all the wonderful amenities the hotel has to offer.We strive to make every stay memorable and I am delighted you had an amazing experience.Thank you again for your kind feedback and we look forward to welcoming you on your next visit.Yours sincerely,Christian WildhaberGeneral Manager

10/10 Excellent

Wilson

Stayed 3 nights in Jul 2023
Response from Christian Wildhaber on Jul 14, 2023
Dear Guest, Thank you very much for your visit at Mandarin Oriental Palace, Luzern and the fantastic rating on Expedia. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing views. The staff certainly make the stay extra special.
Stayed 3 nights in Jun 2023
Response from Christian Wildhaber on Jun 28, 2023
Dear Nathan,Thank you for your recent visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We are delighted to hear that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 Excellent

Yuriy

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Все сподобалось. Персонал, чистота, ресторан, готель після реновації.
Stayed 1 night in Apr 2023
Response from Christian Wildhaber on Apr 25, 2023
Dear Guest, Thank you for your recent visit at Mandarin Oriental Palace, Luzern and the positive rating on Expedia. We are delighted to hear that you enjoyed a nice time with us and we hope we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Christian Wildhaber on Feb 9, 2023
Sehr geehrter Gast Herzlichen Dank für Ihren Besuch bei uns im Mandarin Oriental Palace, Luzern und Ihre damit verbundene Rückmeldung. Ihre positive Bewertung freut uns sehr und gerne haben wir diese mit dem gesamten Team geteilt. Feedbacks wie Ihre sind unsere Motivation, täglich unser Bestes zu geben und unseren Gästen ein einzigartiges Erlebnis zu bieten. Wir freuen uns, Sie bald wieder als unseren Gast begrüssen zu dürfen und verbleiben in der Zwischenzeit mit besten Grüssen Christian Wildhaber General Manager

10/10 Excellent

Pudur, Santa Clara

Liked: Cleanliness, amenities, property conditions & facilities
The facility and service is excellent. The buffet did not include Hot Oatmeal, though buffet includes excellent European Bakery delicacies when asked for it i was told it will be offered for extra charge which is not consistent with other hospitality
Stayed 2 nights in Nov 2022
Response from Christian Wildhaber on Nov 29, 2022
Dear Guest,Warmest regards from Mandarin Oriental Palace, Luzern.Thank you very much for your recent visit and for taking the time to share your feedback with us.Your input is highly valued, as this is the only way we can constantly improve ourselves in order to offer our guests an excellent service experience, which is what we stand for with our name. I would like to thank you again for your openness and valuable feedback and would be pleased to welcome you again soon. Best regards,Christian Wildhaber General Manager

10/10 Excellent

Evelin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experiência fantástica
Uma experiência maravilhosa! Ficamos encantados com este hotel. Nós definitivamente voltaremos. Hospitalidade incomparável, excelente recepção, serviço e cuidado de todos os funcionários, especialmente do Concierge Tiago Oliveira que nos encantou com sua dedicação, gentileza, generosidade e atenção! O quarto muito confortável. O restaurante é lindo, delicioso café da manhã, limpeza e decoração impecáveis!
Stayed 2 nights in Dec 2023
Response from Christian Wildhaber on Feb 14, 2024
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the fantastic rating on Expedia. We are delighted to hear that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels we have stayed. Our room was awesome!! Every detail !!! Everything is thought to give you a wonderful confort. People at hotel are very nice all around, at the lobby, the restaurant, room service, etc. Everybody is looking how make you feel like never before. We have special appreciation for Catherine at from desk, well she was very kind with us since the arrival; during our stay was always worried about our needs and at our departure concern in every detail!! This hotel spoils guests!! After been there you don't want to stay in any other place.
Stayed 2 nights in Nov 2023
Response from Christian Wildhaber on Dec 15, 2023
Dear Guest,Thank you for your recent visit at Mandarin Oriental Palace, Luzern.I am delighted to learn that you had an excellent visit and enjoyed the exceptional service from our team and all the wonderful amenities the hotel has to offer.We strive to make every stay memorable and I am delighted you had an amazing experience.Thank you again for your kind feedback and we look forward to welcoming you on your next visit.Yours sincerely,Christian WildhaberGeneral Manager

10/10 Excellent

Ana Paula

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Voltaria
Hotel lindo, localização perfeita, quarto muito confortável, cama maravilhosa
Stayed 2 nights in Nov 2023
Response from Christian Wildhaber on Nov 13, 2023
Dear Ana Paula,Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Hotels.com. We are delighted to hear that you were able to enjoy a nice time with us and hope that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 Excellent

ZHIYAN

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Christian Wildhaber on Oct 9, 2023
Dear Guest, Thank you for your visit at Mandarin Oriental Palace, Luzern and the positive rating on Hotels.com. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 Excellent

Josefina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente en todo sin duda volveremos a elegirlo
Stayed 3 nights in Jul 2023
Response from Christian Wildhaber on Aug 17, 2023
Dear Josefina,Thank you for your recent visit at Mandarin Oriental Palace, Luzern.It was a great pleasure to welcome you to our place and we are delighted to learn that you are pleased with the service extended by my colleagues. My colleagues and I will strive to enhance our legendary standards and services for your next visit to be another memorable experience.Once again, thank you for your kind feedback and we look forward to welcoming you back to Mandarin Oriental Palace, Luzern.Yours sincerely,Christian WildhaberGeneral Manager

8/10 Good

hans-christian bodker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Christian Wildhaber on May 25, 2023
Sehr geehrter Herr BodkerVielen Dank für Ihren Besuch im Mandarin Oriental Palace, Luzern und die positive Bewertung auf Expedia. Wir hoffen, dass Sie eine schöne Zeit bei uns geniessen konnten und wir Sie bald wieder bei uns begrüssen dürfen. Herzliche Grüsse vom VierwaldstätterseeChristian WildhaberGeneral Manager

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Christian Wildhaber on Feb 28, 2023
Dear Guest, Thank you for your recent visit at Mandarin Oriental Palace, Luzern and the positive rating. We hope that you were able to enjoy a nice time with us and that we can welcome you back to our place soon. Kind regards from Lake Lucerne, Christian Wildhaber General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíblemente bien
Stayed 3 nights in Nov 2022
Response from Christian Wildhaber on Nov 23, 2022
Dear Guest, Warmest regards from Mandarin Oriental Palace, Luzern. Thank you so much for your amazing review, we are delighted to read about your positive overall feedback and already look forward to welcoming you back to our gem soon.Best regards, Christian Wildhaber General Manager

10/10 Excellent

WONSUK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
깨끗하고 편리한시설에 환상적인 호수뷰, 친철한서비스까지 유럽 어느호텔보다 최고였어요
Stayed 6 nights in Nov 2022
Response from Christian Wildhaber on Nov 23, 2022
Dear Mr. Wonsuk, Warmest regards from Mandarin Oriental Palace, Luzern. Thank you so much for your amazing review, we are delighted to read about your positive overall feedback and already look forward to welcoming you back to our gem soon.Best regards from Lake Lucerne, Christian Wildhaber General Manager