Family Room, Lake View (Air Conditioning) | View from room

Reviews of HERMITAGE Lake Lucerne - Beach Club & Lifestyle Hotel

4.5 out of 5

Reviews

9.4

Exceptional

Rating 10 - Excellent. 628 out of 865 reviews" "
Rating 8 - Good. 191 out of 865 reviews" "
Rating 6 - Okay. 30 out of 865 reviews" "
Rating 4 - Poor. 10 out of 865 reviews" "
Rating 2 - Terrible. 6 out of 865 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

XIAOYING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Melina Binz, Marketing on Dec 5, 2023
Dear XIAOYING,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

10/10 Excellent

Geaik Theng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view from the room
Very amazing view. Beautiful lake. And clean hotel. Nice big rooms.
Stayed 2 nights in Oct 2023
Response from Anke Mayer, Marketing on Nov 6, 2023
Dear Geaik Theng,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside.Anke Mayer, Marketing

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2023
Response from Anke Mayer, Marketing on Nov 6, 2023
Dear Ian,thank you very much for the very good rating .We are really pleased to hear that you had a nice time staying with us. It would be a great pleasure for us to welcoming you again.Best regards,Anke Mayer, Marketing

10/10 Excellent

Gregory, Manhattan Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Great views. Helpful staff.
Stayed 4 nights in Oct 2023
Response from Anke Mayer, Marketing on Oct 15, 2023
Dear Gregory,Thank you very much that you have taken your time for giving us a feedback about your stay with us. We are happy to read that you enjoyed our great view and our service. It would be a great pleasure for us to welcoming you again.Best regards,Anke Mayer, Marketing

10/10 Excellent

Terence Gar Gin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Staffs were very friendly and room was clean. The lake view was amazing.
Stayed 1 night in Oct 2023
Response from Anke Mayer, Marketing on Nov 1, 2023
Dear Terence,Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakesideAnke Mayer, Marketing

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
We will definitely return. The view, the quiet, the rooms , all wonderful
Stayed 3 nights in Oct 2023
Response from Anke Mayer, Marketing on Oct 9, 2023
Dear Nicole,Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and look forward to welcoming you soon again as our guest.In the meantime we send you our best regards from the lakesideAnke Mayer, Marketing

8/10 Good

Ashani

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Melina Binz, Marketing on Sep 26, 2023
Dear Ashani,We thank you very much for your positive rating.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.The whole Hermitage team is looking much forward to your next visit.Best regards,

8/10 Good

James

Stayed 2 nights in Sep 2023
Response from Anke Mayer, Marketing on Nov 6, 2023
Dear James,thank you very much for the good rating.It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel.Best regards,Anke Mayer, Marketing

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Melina Binz, Marketing on Sep 21, 2023
Dear James,Thank you very much for your rating.It would be a great pleasure for us to welcoming you again.Kind regards,

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Melina Binz, Marketing on Sep 12, 2023
Dear Matthew,Thank you for your wonderful review. It's great to know you had a nice stay at the HERMITAGE in Lucerne. It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel.Best regards,

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a lovely friendly welcome. In fact we found all members of staff were friendly, helpful and professional. The hotel is ideally situated beside the lake with a convenient bus stop outside the hotel to/from Lucerne running approx every c.15 minutes. Alternatively, a pleasant walk along the lake into Lucerne takes c.30 minutes. We stayed in the new part of the hotel which is 'very modern' in it's approach to accommodation with everything open plan. Food is of a high standard with a well stocked bar, comfortable seating areas both within and outside. There is also a Beach Bar for drinks and snacks with the use of pedalo's etc. We will return
Stayed 6 nights in Aug 2023
Response from Melina Binz, Marketing on Sep 12, 2023
Dear Michael,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

8/10 Good

JoAnne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Melina Binz, Marketing on Sep 6, 2023
Dear JoAnne,We thank you very much for your good rating.The whole team is very happy to read that you enjoyed staying with us. It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel.Best regards,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome spot!
Stayed 2 nights in Aug 2023
Response from Melina Binz, Marketing on Sep 6, 2023
Dear Michael,We thank you very much for your wonderful rating and positive feedback.The whole team is very happy to read that you enjoyed staying with us. It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel.Best regards,

8/10 Good

Lauren

Stayed 4 nights in Aug 2023
Response from Melina Binz, Marketing on Sep 22, 2023
Grüezi LaurenHerzlichen Dank für Ihre grossartige und positive Bewertung. Es freut uns sehr, dass wir Sie mit unserem Service begeistern konnten. Wir hoffen, Sie bald bei uns willkommen zu heissen. Herzliche Grüsse

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay- wonderful location directly on the lake- about 10 minute drive from town. Mattresses could use replacing.
Stayed 3 nights in Aug 2023
Response from Melina Binz, Marketing on Aug 31, 2023
Dear Andrea,Thank you so much for your fantastic review and feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

10/10 Excellent

JEANNE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Clean, friendly staff. Parking was available.
Stayed 2 nights in Aug 2023
Response from Melina Binz, Marketing on Aug 31, 2023
Dear Jeanne,Thank you very much for the good rating and your nice feedback.We are really pleased to hear that you had a nice time staying with us and hope to welcome you back in the future. The whole Hermitage team is looking much forward to your next visit.Best regards,

10/10 Excellent

Frederique

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family (2 adults, 2 kids under 6) had a wonderful time at Hermitage. We now kind of regret not staying longer. The staff are wonderful, greeting guests with excitement. May it be in the front desk or the restaurant for breakfast. The views are breathtaking from our room. The sauna, beach club, free bike rentals, pedal boat etc, are cherry on top. Overall had a great stay and would recommend!
Stayed 3 nights in Aug 2023
Response from Melina Binz, Marketing on Aug 15, 2023
Dear Frederique,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

6/10 Okay

Cal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Melina Binz, Marketing on Aug 4, 2023
Grüezi CalHerzlichen Dank für Ihre positive Bewertung, über die wir uns alle sehr gefreut haben.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute.Herzliche Grüsse

10/10 Excellent

Alyssa

Stayed 2 nights in Jul 2023
Response from Melina Binz, Marketing on Aug 25, 2023
Dear Alyssa,Thank you very much for your wonderful rating.We are really pleased to hear that you had a nice time staying with us and hope to welcome you back in the future. The whole Hermitage team is looking much forward to your next visit.Best regards,

10/10 Excellent

Viktoriia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful view and location. Pool is listed in amenities, but there is NO POOL.
Stayed 1 night in Jul 2023
Response from Melina Binz, Marketing on Aug 2, 2023
Dear ViktoriiaThank you very much for your wonderful review. The whole Hermitage team is looking much forward to your next visit.Best regards,

6/10 Okay

Abdullah, Riyadh

Stayed 2 nights in Jul 2023
Response from Anke Mayer, Marketing on Jul 30, 2023
Dear Abdullah,thank you for your rating. We appreciate any feedback - only in this way can we find out what our guests want and can react according to it. Please let us know more in detail where we did not meet your expectations during the stay. We look forward to hearing from you.Best regards,Anke Mayer, Marketing

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good vibe and incredible views with access to water and water sports.
Stayed 3 nights in Jul 2023
Response from Anke Mayer, Marketing on Jul 24, 2023
Dear Scott,thank you very much for the good rating and your nice feedback.We are really pleased to hear that you enjoyed your stay at our lakeside hotel and hope to welcome you back in the future. Best regards,Anke Mayer, marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
The hotel is an a graet location, very nice and clean , the staff was extremely friendly and we felt they went above and beyond to give us exceptional servic! we had a great time !
Stayed 3 nights in Jul 2023
Response from Anke Mayer, Marketing on Jul 21, 2023
Dear guest,thank you so much for your fantastic review! The whole team is very happy to read that you enjoyed staying with us. It was a pleasure for us to have you as our guests and even more to welcoming you another time at our hotel.Best regards

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Melina Binz, Marketing on Aug 2, 2023
Grüezi AnonymousHerzlichen Dank für Ihre grossartige Bewertung. Wir hoffen, Sie bald bei uns willkommen heissen zu dürfen. Herzliche Grüsse

6/10 Okay

Kateryna

Stayed 4 nights in Jul 2023
Response from Melina Binz, Marketing on Aug 10, 2023
Grüezi KaterynaHerzlichen Dank für Ihre Bewertung.Wir freuen uns schon auf Ihren nächsten Besuch und wünschen Ihnen bis dahin alles Gute.Herzliche Grüsse

10/10 Excellent

PREMJITH

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hermitage is beautiful setting right on the lake Lucerne. Very pretty and close to the train station for all site seeing take offs. Not to far from city and not too close with too much hustle. We had a great stay ! Family of 4 😊
Stayed 4 nights in Jul 2023
Response from Melina Binz, Marketing on Jul 13, 2023
Dear PREMJITH,Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Loved the hotel and view, service was great as well
Stayed 2 nights in Jun 2023
Response from Melina Binz, Marketing on Jun 23, 2023
Dear Anonymous,Thank you very much for the good rating and lovely feedback.We are really pleased to hear that you had a nice time staying with us and hope to welcome you back in the future. The whole Hermitage team is looking much forward to your next visit.Best regards,

10/10 Excellent

Pallob

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Hotel. View to die for.
Stayed 5 nights in Jun 2023
Response from Melina Binz, Marketing on Jun 22, 2023
Dear Pallob,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

8/10 Good

Mohammed

Traveled with family and small children
Liked: Cleanliness, staff & service
Good property overall.
Stayed 3 nights in Jun 2023
Response from Melina Binz, Marketing on Jun 22, 2023
Dear Mohammed,Thank you very much for the good rating and your nice feedback.We are really pleased to hear that you had a nice time staying with us and hope to welcome you back in the future. The whole Hermitage team is looking much forward to your next visit.Best regards,

8/10 Good

Donna

Traveled with partner
Liked: Staff & service, property conditions & facilities
Amazing views of the lake & alps from our room.One issue upon arrival we had to kill at least 10 mosquitoes.There were 2 large glass doors overlooking the lake and wanted to open them but didn’t want more bugs. We called the front desk and they immediately brought us a plug in bug deterrent. We opened the doors periodically.The staff were very respondent to our needs/questions. Obviously it wasn’t the hotel’s fault for the bugs, just a suggestion to have the cleaning staff take notice.There were several different menus depending on where you chose to eat. We opted for the restaurant for dinner. There was a possible miscommunication.My husband had gone down to see if they were still serving dinner while I was at the lounge.They were and would set up a specific table. He said he had to run upstairs to get his wife.We went down immediately and sat at the table.No one acknowledged us and after at least 10-15 minutes I got up and took 2 menus to the table. We sat and waited and not once did any staff even look at us. We got up and left. We voiced our complaint to the front desk and were told that we had to be seated by staff. We opted to eat from the bar menu.I wanted an appetizer from the restaurant menu & the staff went out of their way to get it for me.We were comped our first round and the bartender, Lars was very attentive and a lot of fun.The couple of items we ate were very good.the other issue was getting coffee at the buffet bkfst.We asked several times but never got it
Stayed 2 nights in Jun 2023
Response from Melina Binz, Marketing on Jun 19, 2023
Dear Donna, Thank you for your review and open words.We are very pleased that you enjoyed your stay with us. Regarding the mosquitoes, we are glad that you informed us about it and that we were able to react to it immediately. We will of course discuss the incidents in the restaurant internally. We can assure you that this is not in line with HERMITAGE standards and that we will take appropriate measures to ensure that such incidents do not happen again in the future.We apologise for any inconvenience caused. We would be pleased to welcome you again another time. Best regards,

10/10 Excellent

Jennifer Jones

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was incredible! They were all so nice and helpful! The food was amazing and the beach club beautiful and fun! The rooms are beautiful and very big! The trail to the center city is gorgeous! I would highly recommend staying here you will love it no doubt! I will definitely be back!
Stayed 2 nights in Jun 2023
Response from Best regards, Melina Binz, Marketing on Jun 8, 2023
Dear Jennifer,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us and hope to welcome you soon again as our guest.In the meantime we send you our best regards from the lakeside

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Best regards, Melina Binz, Marketing on Jun 6, 2023
Dear Andrew,Thank you very much that you have taken your time for giving us a feedback about your stay with us. We are happy to read that you enjoyed your stay at our hotel that much. The whole Hermitage team is looking much forward to your next visit.

10/10 Excellent

Giancarlo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in May 2023
Response from Melina Binz, Marketing on May 11, 2023
Grüezi Giancarlo,Herzlichen Dank für Ihre Bewertung. Wir freuen uns Sie bald wieder zu begrüssen.Herzliche Grüsse

10/10 Excellent

Megan

Stayed 2 nights in Apr 2023
Response from Anja Preiser, Quality Management on May 2, 2023
Grüezi MeganHerzlichen Dank für Ihre Bewertung. Wir freuen uns Sie bald wieder zu begrüssen.Herzliche Grüsse

10/10 Excellent

Vanessa

Stayed 3 nights in Apr 2023
Response from Melina Binz, Marketing on May 16, 2023
Grüezi VanesssaHerzlichen Dank für Ihre grossartige und positive Bewertung. Es freut uns sehr, dass wir Sie mit unserem Service begeistern konnten. Wir hoffen, Sie bald bei uns willkommen zu heissen. Herzliche Grüsse aus Luzern

10/10 Excellent

Kristen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right on Lake Luzern with gorgeous views of the mountains and the city. Despite not being in the city, very easy to get to by bus, which came every 15 minutes. There was no need to rent a car or take a taxi (which are expensive in Luzern). Hotel staff very friendly, especially Mar who helped us with the check in. She had a great energy and made us feel very welcomed. Our room was spacious for 4 people (2 adults 2 kids) with a spectacular view of the lake. I would love to come back in the summer to take advantage of the beach and the water activities. Unfortunately it was still too cold but nonetheless we enjoyed our time at the Hermitage.
Stayed 4 nights in Apr 2023
Response from Anja Preiser, Quality Management on Apr 12, 2023
Dear Kristen,Wow - What a great rating! Thank you so much for your fantastic feedback.We are very pleased to read that you had a wonderful stay with us.We would be very happy to welcome you again in the summer. Our Beach Club will be open from 15 May. With luxurious daybeds, lounges, cool drinks and snacks, chilling music and inspiring encounters, it invites you to relax.Best regards,Anja Preiser, Quality Management

10/10 Excellent

Hiu Yee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Best regards, Anja Preiser, Quality Management on Mar 22, 2023
Dear Hiu Yee,Thank you very much for the good rating.We are very pleased that you had a wonderful stay with us and hope to welcome you soon again as our guest.

10/10 Excellent

sanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Best regards, Anja Preiser, Quality Management on Mar 22, 2023
Dear sanjay,Thank you very much for the good rating.We are really pleased to hear that you had a nice time staying with us and hope to welcome you back in the future. The whole Hermitage team is looking much forward to your next visit.

10/10 Excellent

LAURA, Portsmouth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely LOVED our stay at the Hermitage. The staff is wonderful, especially Mar who has given us such a warm welcome. On check in, we were accommodated to a rather late dinner reservation with the last call for the restaurant despite our late check in. The room is just wonderful; comfortable, clean, has everything you need and a huge plus: Spectacular views of lake Luzern and the mountains. The Hermitage restaurant has a Michelin star, the food was stellar and the bar was amazing. The staff has been professional, welcoming, and extremely helpful, exemplifying the epitome of a perfect guest experience. Thank you to everyone at Hotel Hermitage. We will be staying here again on our next visit to Luzern.Ich danke Ihnen sehr !
Stayed 2 nights in Jan 2023
Response from Anja Preiser, Quality Management on Jan 30, 2023
Dear LAURA,Thank you for your delightful review of the HERMITAGE.It was a pleasure to have you with us, and we are ever so pleased to learn that you had a fantastic experience.It is lovely to know that the room was comfortable and had everything you needed for a well deserved rest. Furthermore, we truly appreciate your kind words regarding our restaurant offering. Our team have worked ever so hard to maintain the extremely high standards of our cuisine, and it is the wonderful guest feedback that has keeps us striving. Similarly, we are thrilled to hear that our team had provided outstanding service. As guest satisfaction is our ultimate priority, it is a true honor to have this recognized.We look forward to welcoming you back again soon, for another memorable experience.Best,Anja Preiser, Quality Management

10/10 Excellent

Aman

Stayed 3 nights in Dec 2022
Response from Anja Preiser, Quality Management on Jan 30, 2023
Dear Aman,Thank you very much for your good rating. We are looking forward to welcoming you soon again at HERMITAGE in Lucerne.Best,Anja Preiser, Quality Management

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the City center on free buses. Very friendly staff. Very nice room.
Stayed 3 nights in Oct 2022
Response from Anja Preiser, Quality Management on Oct 31, 2022
Dear LisaThank you for your great review and for taking time to give us a feedback about your stay!We are very happy to read, that you enjoyed your stay and are looking forward to welcoming you another time again.In the meantime we wish you a beautiful fall-time.Best regards from Lucerne

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Anja Preiser, Quality Management on Oct 17, 2022
Grüezi MichaelHerzlichen Dank für Ihre positive Bewertung. Wir hoffen, Sie bald bei uns willkommen zu heissen. Herzliche GrüsseAnja Preiser, Quality Management

10/10 Excellent

Belle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, has really nice views and great location, best staffs I have ever seen, everyone is very professional
Stayed 1 night in Oct 2022
Response from Anja Preiser on Oct 5, 2022
Dear Belle, What an outstanding feedback! Thank you a lot for these almost lovely words! How nice to hear that you were highly satisfied during your stay with us! We are already looking forward to welcoming you back hopefully soon and send you our greatest regards from the lakeside.Your Hermitage team

10/10 Excellent

Jenna

Traveled with partner
Liked: Cleanliness, staff & service, amenities
This is an incredible place! The most well thought out and laid out room I have ever stayed in. Mar at the front desk was so friendly, welcoming, and helpful. Steps away from the bus which runs every 15 min. No need to drive. The views are to die for! Everything is super clean and organized. Sent out laundry and got it back in 2 hours. Can’t wait to stay here again!
Stayed 1 night in Sep 2022
Response from Anja Preiser, Quality Management on Sep 29, 2022
Dear JennaThank you for your great review and for taking time to give us a feedback about your stay!We are very happy to read, that you enjoyed your stay and are looking forward to welcoming you another time again.In the meantime we wish you a beautiful fall-time.Best regards from Lucerne

10/10 Excellent

Salah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and comfortable room with wonderful view. Professional staff and services.
Stayed 3 nights in Sep 2022
Response from Anja Preiser, Quality Management on Sep 26, 2022
Dear SalahThank you for your great review and for taking time to give us a feedback about your stay!We are very happy to read, that you enjoyed your stay and are looking forward to welcoming you another time again.In the meantime we wish you a beautiful fall-time.Best regards from Lucerne

10/10 Excellent

Kelsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel with big room and great view! The staff was so helpful. We stayed above the restaurant which was noisy when on the balcony
Stayed 1 night in Sep 2022
Response from Anja Preiser, Quality Management on Sep 11, 2022
Dear KelseyThank you for your review! We are happy to read that you enjoyed your stay with us and hope to see you soon again.Best regards

10/10 Excellent

ofer

Stayed 2 nights in Jul 2022
Response from Anja Preiser, Quality Management on Aug 30, 2022
Dear OferThank you for your great review!We are happy to read that you enjoyed your stay with us and are looking forward to welcoming you another time soon again.Best regards

8/10 Good

KoonCin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Anja Preiser, Quality Management on Aug 29, 2022
Dear KoonCinThank you for your great review!We are pleased to read that you enjoyed your stay with us and are looking forward to welcoming you another time soon again.Best regards

10/10 Excellent

John, Alexandria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the rooms were commodious and had terrific views of the lake and the mountains. The staff was friendly and helpful. The balconies were exceptionally inviting: large, comfortable, and with retractable awnings. Free bus service into town was across the street. All in all a very pleasurable experience
Stayed 2 nights in Aug 2022
Response from Anja Preiser, Quality Management on Aug 29, 2022
Dear JohnThank you for your great review! We are very happy to read that you enjoyed your stay with us so much and are looking forward to welcoming you another time again.Best regards

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Online in-room services were very efficient. Friendly staff, beautiful views on lake during sunshine or storms. Easy access with bus from station. Very pleasant stay. Will come back.
Stayed 3 nights in Aug 2022
Response from Anja Preiser, Quality Management on Aug 24, 2022
Dear Claudia, Thank you for your great review. We are happy to read that you enjoyed your stay with us.We are looking forward to welcoming you another time soon again.