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Reviews of Hotel De La Paix

4 out of 5
Hotel De La Paix
Viale Giuseppe Cattori 18, Lugano, TI

Reviews

8.8

Excellent

Rating 10 - Excellent. 272 out of 563 reviews" "
Rating 8 - Good. 223 out of 563 reviews" "
Rating 6 - Okay. 53 out of 563 reviews" "
Rating 4 - Poor. 10 out of 563 reviews" "
Rating 2 - Terrible. 5 out of 563 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Comfortable
Comfortable, convenient accommodation. Short walk to the shops and restaurants. Delicious breakfast in the garden each morning there was a beautiful start to each day.
Stayed 2 nights in Sep 2023
Response from Barbara on Oct 6, 2023
Dear Robyn,Thank you so much for sharing your opinion about Hotel De La Paix.We are happy to read that you had a beautiful experience here with us and that you have been appreciated our wonderful breakfast in the garden.Hoping to see you soon,Best Regards,Barbara D.Guest Relations

10/10 Excellent

amal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2023
Response from Barbara on Sep 6, 2023
Dear Amal,Thank you for being our guest.We are happy to read that you were completely satisfied about our hotel.Waiting for you soon,Best Regards.Barbara D.Guest Relations

10/10 Excellent

Rakesh

Stayed 2 nights in May 2023
Response from Barbara on May 25, 2023
Dear Rakesh,It is our pleasure to read that you have been appreciated our hotel and all services and facilities.We hope to welcoming you again really soon and in the meanwhile we send you our best regards from Ticino.Barbara D.Guest Relations

10/10 Excellent

Shereen

Stayed 3 nights in Oct 2022
Response from Barbara on Nov 4, 2022
Dear Shereen,Thank you very much for being our guest and we are glad to read that you appreciated everything.We hope to see you soon,Best RegardsBarbara D.Guest Relations

10/10 Excellent

Ashton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and staff were very courteous and efficient.. would definitely stay again
Stayed 8 nights in Aug 2022

10/10 Excellent

angelo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jun 2022
Response from Barbara on Jul 6, 2022
Dear Angelo, thank you very much for being our guest. We are really happy to read that you were deeply satisfied about the location of our hotel. Hope to see you soon. Best Regards, Barbara D. Guest Relations

10/10 Excellent

Lisa

Stayed 2 nights in Jun 2022
Response from Barbara on Jul 2, 2022
Gentilissima Lisa, grazie mille per essere stata nostra graditissima ospite e siamo felici che abbia apprezzato pienamente la sua esperienza presso di noi. Speriamo di rivederla presto. Cordiali Saluti, Barbara D. Guest Relations

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Barbara on Jun 15, 2022
Dear Carrie, It is our pleasure to read that our hotel met your expectations. We hope to welcoming you again really soon and in the meanwhile we send you our best regards from sunny Ticino. Barbara D. Guest Relations

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Very nice hotel, well run with very friendly staff. Room was large, but extremely small bathroom. There was no room for us their covered payable garage.but there was plenty of onsite parking around the hotel which was free. The attached restaurant which was a pizzeria was really good I would recommend a visit there. I would highly recommend this hotel
Stayed 3 nights in Oct 2021
Response from Barbara on Oct 14, 2021
Dear Susan, It is our pleasure to read that the friendly staff and our nice hotel allowed you to enjoy your stay with us. Great to know as well that you loved our pizzeria. We hope to welcoming you again really soon and in the meanwhile we send you our best regards from sunny Ticino. Barbara D. Guest Relations

10/10 Excellent

Amelita

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The reception,waiters are friendly.The hotel is clean and beautiful.
Stayed 2 nights in Sep 2021
Response from Barbara on Oct 4, 2021
Dear Amelita, It is our pleasure to read that that you were deeply satisfied about our hotel and you appreciated the friendly staff.We hope to welcoming you again really soon and in the meanwhile we send you our best regards from Ticino. Barbara D. Guest Relations

10/10 Excellent

Victoria

Stayed 1 night in Aug 2021
Response from Barbara on Sep 24, 2021
Dear Victoria, We thank you very much for choosing our hotel for your staying in Ticino and we are very happy you were satisfied. We hope to welcoming you again really soon and in the meanwhile we send you our best regards from sunny Ticino. Barbara D. Guest Relations

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Marina at the front desk was very helpful and nice.
Stayed 3 nights in Aug 2021
Response from Barbara on Oct 1, 2021
Dear Anonymous, thank you very much for being our guest and sharing your opinion.We appreciated you loved the position of the hotel and our staff. We hope to welcoming you again really soon and in the meanwhile we send you our best regards from Ticino. Barbara D. Guest Relations

10/10 Excellent

Fabrice

Stayed 2 nights in Aug 2021
Response from Barbara on Oct 1, 2021
Dear Fabrice, It is our pleasure to see you were satisfied about our hotel.We hope to welcoming you again really soon and in the meanwhile we send you our best regards from Ticino. Barbara D. Guest Relations

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and I stayed when the Corona measures were still strictly enforced. It is a nice hotel but it is somewhat removed from the core center. Two busy streets meet at its base. Maybe better if you have a car. But it is near the beautiful lake and the center is walking distance along the stunning boardwalk. At the time only the hotel restaurant was open. That was one of the reasons for the trip. To actually being able to eat in a restaurant!
Stayed 1 night in Mar 2021

10/10 Excellent

Annina Helena

Stayed 2 nights in Jun 2021

8/10 Good

Tuyen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel
A nice comfortable stay. Large bathrooms, clean, onsite parking, decent breakfast, good service.. all a big plus. We wished the pool was already open. Sometimes I just enjoy laying on a lounge by the pool with a glass of wine and a good book but couldn’t do that here. I couldn’t fully enjoy the balcony either due to people smoking on theirs.
Stayed 3 nights in May 2021

10/10 Excellent

suman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Miriam on Apr 13, 2021
Dear Suman, Thank you so much for the score and we look forward to welcoming you again, Best regards, Miriam

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2021

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021
Response from Miriam on Apr 13, 2021
Thank you Nicole and we look forward to welcoming you, best regards Miriam

8/10 Good

Volodymyr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Miriam on Mar 11, 2021
Sehr geherter Volodymyr, thank you very much for your great feedback and we look forward to welcoming you soon, Best regards, Miriam

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2021
Response from Miriam on Mar 11, 2021
Dear Guest, thank you for the score and we look forward to welcoming you soon, Best regards Miriam Guest relations Mgr

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020
Response from Miriam on Oct 15, 2020
Dear Guest, thank you so much for your great feedback. Looking forward to hearing from you, Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Miriam on Sep 29, 2020
Dear Guest, thank you so much for your feedback. We look forward to welcoming you soon, best regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good hotel
The hotel is clean and the rooms are fairly big. We initially had to change rooms because the first smelt really damp and musty. Something the staff seemed surprised by but reading other reviews is clearly a problem in some rooms they need to resolve. The breakfast was good and the staff friendly and helpful. It's also close to the waterfront and amenieties.
Stayed 2 nights in Sep 2020
Response from Miriam on Sep 29, 2020
Dear Guest, we thank you for your feedback and take good note of the negative points. We hope to welcome you back soon, Best regards,

10/10 Excellent

Lashta, Dubai

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, I will sure stay there again. Clean rooms, good location.
Stayed 1 night in Sep 2020
Response from Miriam on Oct 15, 2020
Dear Laschta, thank you so much for your feedback and we hope to welcome you very soon, Best regards, Guest relatiosn mgr

10/10 Excellent

Helene

Stayed 1 night in Aug 2020
Response from Miriam on Aug 28, 2020
Dear Helene, we thank you for the score and look forward to hearing from you, Best regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from Miriam on Aug 4, 2020
Dear Guest, thank you for the score and for choosing Hotel de la Paix. Looking forward to welcoming you, Best regards,

8/10 Good

Lars

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2020
Response from Miriam on Jul 27, 2020
Sehr geherte Frau Lars, Thank you and look forward bto welcoming you soon, Best regards,

10/10 Excellent

Injoon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
Really excellent employees and great view in the room
Stayed 1 night in Jan 2020
Response from Guest Relations-Martina on Jan 9, 2020
Dear Injoon, thank you very much for your review, we are glad to read that you enjoyed your stay with us ; the whole Staff will be happy to welcoming you and your Family again and in the meantime we send you our best regards from sunny Lugano!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Guest Relations-Martina on Dec 11, 2019
Dear Guest, thank you very much for your feedback! Looking forward to welcoming you again at the Hotel De La Paix, we remain With best regards from Switzerland!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Winner!
Amazing hotel. Centrally located and near transportation. Room and bed is very comfortable. Excellent staff (Martina is a gem). Good breakfast. Just the kind of place we look for when booking a stay.
Stayed 3 nights in Sep 2019
Response from Guest Relations-Martina on Sep 30, 2019
Dear Pamela, thank you very much for your lovely review and it is a great pleasure for us to know that the convenient location as well a the comfortable rooms and welcoming Staff allowed you to relax and fully enjoy your stay at the Hotel De La Paix. We are looking forward to welcoming you again and we send you our warm regards from Lugano! Guest Relations

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and staff made us feel quite welcome and they were accommodating.
Stayed 1 night in Sep 2019
Response from Martina-Guest Relations on Sep 24, 2019
Dear Guest, thank you very much for your lovely comment and we are more than pleased to read that you felt welcome at the Hotel De La Paix. We are looking forward to your next visit and remain With best regards from Lugano! Guest Relations

10/10 Excellent

Verified traveler

Stayed 8 nights in Sep 2019
Response from Martina-Guest Relations on Sep 23, 2019
Dear Guest, thank you very much for the perfect score and we hope to welcoming you back really soon at the Hotel De La Paix. Guest Relations

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and staff were great. Parking convenient and location is great
Stayed 1 night in Sep 2019
Response from Martina-Guest Relations on Sep 23, 2019
Dear Guest, it is a great pleasure for us to read that you enjoyed your stay with us and we are looking forward to welcoming you again. Best regards from Switzerland! Guest Relations

8/10 Good

Natalya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Martina-Guest Relations on Sep 18, 2019
Dear Natalya, thank you very much for your kind feedback, we are happy to read that you liked your stay at the Hotel De La Paix. Looking forward to your next visit, we remain With best regards. Guest Relations

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Breakfast was excellent- just a 5 min walk to the lake and funicular. Martina at gust relations spent 20 minutes with my family helping us plan a trip to lake Como. The front desk let us check in 4 hours early. Would highly recommend this hotel!
Stayed 3 nights in Aug 2019
Response from Martina-Guest Relations on Aug 28, 2019
Dear Guest, we are glad to read that you appreciated your stay with us, our attentive and personal service and the convenient Hotel's location. It will be our pleasure to welcoming you and your Family again and we send you our best regards from Lugano! Guest Relations-Martina

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The staff and front desk were helpful. Thanks Martina!
Stayed 6 nights in Jul 2019
Response from Martina-Guest Relations on Aug 28, 2019
Dear Guest, we thank you very much for the positive feedback and we are looking forward to welcoming you again at the Hotel De La Paix. Best regards Guest Relations-Martina

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel located not far from train station by bus.Staff were eager to assist and a great addition was a lovely pool as the weather was very hot.Plenty of option to eat and drink including a lovely restaurant attached to the hotel which catered fro everyones needs as far as dining.
Stayed 2 nights in Jun 2019
Response from Martina-Guest Relations on Jul 19, 2019
Dear Guest, we thank you for the great review and reading your full satisfaction is for us the best reward. We are pleased to read that you appreciated the Hotel's convenient location as well as the kind Staff's attitude , the outdoor swimming pool and our Restaurant. Looking forward to welcoming you again, we send you our best regards from sunny Switzerland. Guest Relations

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. Nice staff and helpful. The room size is a bit larger the other hotel with nice juster. The location is around 20 min walking downtown and 4 min to take the car cable to go up the mountain and watch the best view ever for the lake.
Stayed 1 night in Jul 2019
Response from Martina-Guest Relations on Jul 19, 2019
Dear Guest, it is a great pleasure for us to read that you liked your stay and that the comfortable room size and the hotels' convenient location allowed you to spend a lovely time at our Property. We hope to welcoming you really soon and remain with our best regards. Guest Relations

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
The hotel was very nice and the service was great.
Stayed 2 nights in Jun 2019
Response from Martina-Guest Relations on Jun 8, 2019
Dear Mary, we thank you very much for your feedback and we are happy that you enjoyed your stay with us . The whole Staff will be pleased to welcoming you again next time . Best regards Guest Relations

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
We loved our stay at this hotel. Martina in Guest Services was wonderfully helpful resolving issues with our reservation, taking us to our room, telling us about amenities within the hotel and also about points of interest in the area. The room was very clean and comfortable and breakfast was delicious. We also enjoyed our dinner in the hotel restaurant. The location is wonderful and parking available. It is fabulous!
Stayed 2 nights in May 2019
Response from Martina-Guest Relations on Jun 3, 2019
Dear Grant, first of all we want to thank you for the great score and for the great review. Reading your satisfaction is for us the best compliment and the whole Staff will be glad to welcoming you again during your next stay in Lugano. See you soon ! A presto!

8/10 Good

Dan, Lincoln , UK

Liked: Cleanliness, staff & service, property conditions & facilities
Retro charm
Retro charm with superb customer service. 20 minute walk into the heart of Lugano means great location. Great breakfast.
Stayed 1 night in May 2019
Response from Martina-Guest Relations on May 28, 2019
Dear Dan, we thank you very much for your feedback and it is a pleasure for us to read that you enjoyed our customer oriented service and the charming atmosphere of our historical Hotel. We are happy to know that the convenient location as well as our rich breakfast buffet allowed you to start well the day and to explore easily the city. Looking forward to welcoming you again, we remain With best regards . Guest Relations

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and professional. The room was quiet and clean. I would stay again as location was excellent
Stayed 1 night in May 2019
Response from Martina-Guest Relations on May 26, 2019
Dear Guest, thank you very much for your review ! It is our pleasure to read that our quiet and clean rooms as well as the friendly Staff attitude and convenient location, have made your stay even better. We are looking forward to welcoming you again and we send you our best regards from Lugano. Guest Relations

10/10 Excellent

Edgars

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Martina-Guest Relations on May 19, 2019
Dear Edgars, we thank you very much for your feedback and for the great score! We hope to welcoming you back really soon and remain with best regards from Lugano.

8/10 Good

darren

Liked: Cleanliness, staff & service
Average
Hotel good friendly hotel staff. The town was shut felt like I was in Italy not Switzerland.
Stayed 1 night in May 2019
Response from Martina-Guest Relations on May 14, 2019
Dear Darren, we thank you very much for your feedback and we are happy that you enjoyed your stay with us. We hope to welcoming you again in Lugano, where Swiss quality and Italian flair met, to offer you a unique experience. Best regards

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The staff at the property are lovely very friendly and considerate. The rooms and building itself is in need of some remodeling and upkeep. The breakfast was good. Our room had an odd musty smell to it. All in a it’s fine but I felt expensive for what you get.
Stayed 1 night in May 2019
Response from Martina-Guest Relations on May 13, 2019
Dear Guest, we thank you for your feedback and we are happy to read that you appreciated our friendly Staffs' attitude and the good breakfast buffet. We are really sorry to read that you did not like the style of our Hotel; all of our property is decorated in a Classical European style, in order to reflect the historical character of the House. We would be pleased to welcoming you again at the Hotel De La Paix and we remain With best regards.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super nice. Hotel was quiet. Breakfast was excellent. Room was big and clean.
Stayed 2 nights in Apr 2019
Response from Martina- Guest Relations on Apr 29, 2019
Dear Guest, we thank you very much for your review and for the great score. We are truly happy to read that you enjoyed the friendliness of the Staff, the cleanliness and the size of your room , as well as the rich and fresh breakfast buffet. The whole Staff will be happy to welcoming you again at the Hotel De La Paix and will be pleased to make your stay even more confortable. Best regards

10/10 Excellent

Minerva, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!
One of the best guest/customer relations I’ve had from a hotel. Shout out to Miss Martina who made the hotel seem super classy for it. She initiates to help us by asking where we want to go and taught us how to get there. Then the following morning she is at the breakfast room to inquire about our itinerary and helped us again to get to where we want to go and even printed train schedules for us, offered umbrella when she knew it was raining outside! This is a 4 star hotel that has a 5 star service because of her. Many thanks for you made our stay more comfortable and warm, as if you were always looking after us. Rooms are spacious and beds are comfortable. The balcony is a plus. It’s an easy walk to the lakefront and to Lugano-Paradiso station.
Stayed 3 nights in Mar 2019
Response from Martina-Guest Relations on Apr 13, 2019
Dear Minerva, thank you very much for the great score and for your lovely comment. Everyday, each of us at the Hotel De La Paix is working hard in order to offer the greatest experience and to assure the best service to each of our beloved Guests. Teamwork and attention to the Guest's needs and wishes is our philosophy and reading comments like yours is an important gratification and a confirmation that our goals have been achieved. I hope that you will may come back soon and it will be true pleasure for me and the whole Staff to assist you again. Best regards from sunny Lugano!

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent Hotel. Up to date. Very nice interior and well-kept Gardens and all very clean. Great Car Parking and Free outside parking.
Stayed 2 nights in Mar 2019
Response from Martina-Guest Relations on Apr 3, 2019
Dear Guest, we thank you very much for your lovely comment and it is a pleasure for us to know that during your stay you have appreciated the Hotels' atmosphere, the cleanliness and the well-kept garden, as well as the free parking possibility. We hope to welcoming you again and remain with best regards.

8/10 Good

James

I had a very nice stay
Stayed 3 nights in Nov 2018
Response from Guest Relations on Nov 29, 2018
Dear James, we thank you very much for your positive review and we are looking forward to welcoming you again at the Hotel De La Paix. Best regards