Ratings based on 186 Verified Reviews

4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveler from Florida

A Top Choice for staying in Lugano!

Posted Nov 21, 2017 on Orbitz
Pros: Surprisingly, our room had a huge balcony but on level with the sloping ground overlooking Lake Lugano. We could walk out onto the grounds.
Location: We were close to city centre by car and less than one hour to Italy taking into account the traffic as we approached the Swiss border.
Entire staff was very attentive to our needs and requests. Hotel location was on mountainside over looking Lake Lugano and the San Salvatore funiculaire.
5 out of 5
by Mary


Posted Oct 22, 2017 on Hotels
Lovely peaceful romantic
4 out of 5
for Everyone
by A verified traveler

Comfy and beautiful location

Posted Oct 16, 2017
Very comfy hotel, small and pleasant, great room and facilities. The only drawback is that Restaurant service could be more expedite and friendlier within Swiss hospitality. The waiters are not nice and they make you feel uncomfortable when serving you. It is as though they are doing you a favor! I also noticed they do not like serving teenagers even for such expensive food! Teenagers are very big clients as it is quite close in distance to a top swiss boarding school. Other than the poor restaurant service the hotel is very nice and beautifully located. Breakfast is better and the staff are much friendlier!
5 out of 5
for Couples
by A verified traveler

Posted Oct 15, 2017
Pros: The view and the staff.
Lovely romantic hotel with beautiful view. Very friendly staff
5 out of 5
by Jeff

Beautiful Hotel

Posted Oct 12, 2017 on Hotels
Beautiful hotel. Great staff and service. We enjoyed our stay very much.
4 out of 5
by samuel

This traveler left a rating score only Posted Sep 25, 2017 on Hotels
2 out of 5

This traveler left a rating score only Posted Jun 1, 2017 on Hotels
5 out of 5
by leslie

2 nights in Lugano

Posted May 23, 2017 on Hotels
Gorgeous hotel overlooking the lake. You need the shuttle or a car to get to the city center. Restaurant is great and the setting is beautiful. This is a Relais & Chateau hotel so plan on spending a lot here.
3 out of 5
for Everyone
by A verified traveler

Great views of Lake Lucarno

Posted Mar 2, 2017
Pros: Pillows were dreadful A comfortable nights sleep is importantant The insulation between the rooms is not great either . You can hear guests talking.
Cons: Yes the pillows. Informing customers of maintenance works before they come, Noise insulation between rooms .
Location: Close to Lucarno centre which is magnificent
It a pity that there were maintenance works occurring during our stay . We had not been informed prior to our stay . When we arrived there was a giant crane outside the reception that was obstructing the entrance . As it was raining heavily we got soaked as had to navigate around the crane . They did have umbrellas at the door but nobody was there . The next morning there was a guy outside the breakfast area using an angle grinder for whole duration. There was only a sign on lift informing guests of maintenance works. The pillows are not comfortable at all . Would have expected more from a hotel at this cost .
5 out of 5
by A verified traveler

Great experience

Posted Sep 15, 2016 on Hotels
Highly recommended