Ratings based on 225 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
High class spa hotelPosted Sep 1, 2017 on Hotels
Beautiful hotel with excellent amenities and helpful staff. Excellent breakfast. We were upgraded to a suite (don't know why) so I can't comment on the standard room which we booked). Lovely view of the lake. A short walk down into the center. However the walk back is uphill.
for Everyoneby A verified traveler
Posted Jul 12, 2017
Lovely beautiful city Lugano we can see from our room. Splendid.
BeautifulPosted Apr 28, 2017 on Hotels
Perfect The grounds are amazing
by A verified traveler
Well priced for SwitzerlandPosted Jan 10, 2017 on Hotels
A little walk into the main part of Lugano, but stunning views, especially from the resturant. Fantastic breakfast and very decent sized room.
for Everyoneby A verified traveler from Massachusetts
Wonderful hotel!Posted Dec 26, 2016
Great hotel with beautiful rooms and wonderful amenities. Close to shopping, restaurants and the lake.
by A verified traveler
Far from city need serious refurbishmentPosted Sep 6, 2016
Although I tel a few days before requesting suite in main building I got one very far need two lifts walk far to the residential building. Furniture old and mattress hard. One tv only for two bedrooms; air condition only in living room wifi weak; stains in corridor carpets. Food in bar mediocre and costly and no lake view only the restaurant which is even more expensive . Far from city not walking distance. No hotel shuttle. Not a luxury hotel in need urgent refurbishment. Staff was inflexible in regard move us room . Parking is good though. Breakfast was ok.
by CHUNG TIN
Posted Aug 27, 2016 on Hotels
by William from Usk South Wales
From Switzerland to ItalyPosted Jul 23, 2016 on Hotels
Only stayed one day (two nights) and the hotel was excellent. The best part of our stay in Lugano.
by Margo from Fort Lauderdale, FL USA
Posted May 24, 2016 on Hotels
A wonderful place. I absolutely loved it and will stay again.
for Everyoneby A verified traveler from Virginia
Gorgeous Views!Posted Jan 17, 2016
Pros: A lot of space.
Cons: Add a safe to the room.
Location: Everything was within walking distance. Depending on weather, can take boat rides or train to top of mountain. Both were closed for us (winter time)
The view was outstanding - a WOW. Spacious room with living and dining area, kitchen and large bathroom. Were able to walk to everything. Never got tired of the view.