View from property

Reviews of Hotel Italie Et Suisse

3 out of 5
Hotel Italie Et Suisse
Piazza Marconi 1, Stresa, VB

Reviews

7.6

Good

Rating 10 - Excellent. 32 out of 154 reviews" "
Rating 8 - Good. 68 out of 154 reviews" "
Rating 6 - Okay. 33 out of 154 reviews" "
Rating 4 - Poor. 20 out of 154 reviews" "
Rating 2 - Terrible. 1 out of 154 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Scott

Traveled with group
Staff was fantastic! Close to train station. Room and breakfast was really nice. I’d go back here.
Stayed 2 nights in Oct 2023

4/10 Poor

Marina, London

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
This hotel is not a good place to stay if you want freedom on your holiday. I like to start my day early for a jog or walk at 5am with the sunrise. However, when I did try to leave the hotel the front was locked. I asked the manager why it was locked. His response was: The front door is locked till 7am and you cannot leave before. If I do want to leave, I could ring the bell and wait for someone to open the door. However, I wouldn't be allowed back in till 7am". I asked for a key, but he said they only have 1 key. Absolutely ridiculous. This was more like a prison than a hotel. Plus the door closes at 1am, so if you want to stay out late you can't get back in. I was very, very restricted and quite annoyed at the attitude of the manager. It dampened my stay there. I was also disappointed with the room. When booking this hotel, all the photos of the double room advertised with a lake view. It was very deceiving. The balcony backed onto another hotel of which you could see into their rooms. The lake view was at the corner of my eye. Nothing like the photo. The room was tired and plain. No fridge, which when staying somewhere hot is important. If you want a quiet stay, this hotel is NOT the place. It is on the main road and in the town. But I knew this would be the case, so I wasn't surprised by this. The breakfast is not great. No eggs, no tomatoes, no cucumber, no cut bread or toast. The thing was the power shower.
Stayed 4 nights in Jun 2022
Response from Romano on Jun 28, 2022
Thank you

8/10 Good

Roberto

Stayed 2 nights in May 2022
Response from Romano on May 28, 2022
Grazie

4/10 Poor

cristian

Stayed 2 nights in Apr 2022
Response from Romano on May 9, 2022
Sarebbe utile sapere il perchè.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Direct by the little squares and parking across the street for 10 euro.get ticket at hotel
Stayed 1 night in Aug 2020
Response from Romano on Aug 27, 2020
thank you. Romano

6/10 Okay

Margo

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Air Conditioning was locked in the off mode. It was hot for us. One if the big reasons I chose it was for AC.
Stayed 1 night in Sep 2019
Response from Romano on Sep 18, 2019
thank you

10/10 Excellent

AshrafSamir, Cairo -Egypt

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location, in front of the Ferry station and the lake promenade and few steps to everything like restaurants and shops. A simple walking distance from the train station . Hotel staff are very nice and helpful. Very clean rooms and facilities. A perfect choice for a relaxed vacation.. I spent with my wife a weak and enjoyed every minute .. We would go again to the same hotel if we decide to go to Stresa again.
Stayed 6 nights in Aug 2019
Response from Romano on Aug 28, 2019
Your comments were very appreciated. Thank you

8/10 Good

joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Happy Family stay
This hotel is convenient to stores, restaurants and other tourist goodies. The staff was more than pleasant and helpful. Our room was ready for us before we even got there!
Stayed 1 night in Jul 2019
Response from Romano on Jul 21, 2019
Your review was very appreciated. thank you

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness
Disliked: Staff & service
Receptionist at check in was unfriendly. Couldn’t even be bothered to look at me. She improved somewhat over the course of our five night stay but was not helpful. We actually got help with restaurant recommendations from a coffee vendor on the street. Breakfast was boring - the same items. We had the same stewed prunes served for three straight mornings and the same cake. The other two mornings we got canned mixed fruit.
Stayed 5 nights in Jun 2019
Response from rom on Jul 10, 2019
thank you for your stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great position, as the lake side is across the road where you can get on the boats for day trips. The train station is about a 15min walk away. The staff are very helpful and friendly and the breakfast was good. The rooms are very clean and some have views of the lake. It gave us everything we needed for a week of sightseeing. If you have a problem with stairs, ask for a room on the first floor, where there is a lift. I would recommend.
Stayed 7 nights in Jun 2019
Response from romano on Jul 30, 2019
thank you

10/10 Excellent

John

Liked: Cleanliness, staff & service, room comfort
Perfect location, good hotel
We had a lovely stay in the Hotel Italie Et Suisse. The location is perfect, close to the lake boats for exploring the Borromee islands, approximately 1 minute!. Plenty of restaurants very close by. The staff here were great, always welcoming and friendly. Breakfast was good, fresh croissants and coffee every morning to start the day. The young lady and man who greeted you and prepared your hot drinks were lovely. The hotel was very clean. Our room was lovely, at the front overlooking the lake. My only comment would be it was a little dated and was in our opinion in need of updating. The shower is great, love a 'power shower'. we enjoyed a lovely stay, thank you all.
Stayed 5 nights in Jun 2019
Response from Romano on Aug 7, 2019
thank you

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Front rooms with balconies overlooking the water, Friendly and efficient staff. Special thanks to Felicia and Giuseppina. Would highly recommend this hotel.
Stayed 5 nights in May 2019

4/10 Poor

Eggrin

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Location excellent. 4th floor with no elevator and a shower dangerously small...not good. Extremely tight and easy to bump into knob and immediate scalding.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location very good. For the price and hotel rating not a 3 star property. Lucky to be 2* Room needs a total update, our room was nothing like the photo The beds need upgrading collapsing in the middle. The blankets very old and well used, sheets never changed in the 4 nights stay very disappointed. The towels very hard and worn at the edges need replacing. Balcony needed a good scrub ,moss and dirt everywhere. Room small No tea or coffee making facilities. Heating put on only at the owners discretion and the other form heating or cooling was locked so could not use. Could have more breakfast supplies very basic, no eggs or bread for toast. They only offered hard small bread rolls or croissant no other pastries.
Stayed 4 nights in Apr 2019

4/10 Poor

Luca, Asheville

Disliked: Property conditions & facilities, room comfort
We had requested a non-smoking room and the room confirmation indicated that it was indeed a non-smoking room. This hotel has NO non-smoking rooms. Very disappointed.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good value for such a well placed hotel
A well appointed, if rather dated hotel. Room was clean with no frills. Breakfast was good but basic. Staff were friendly and helpful and speak good English. Position is ideal for exploring the lake.
Stayed 8 nights in Sep 2018

4/10 Poor

Shrinivas

Need to make real efforts to bring it to 3 star !
We were not impressed with the condition of the beds. Not comfortable at all. Breakfast was not adequate, i.e. no toaster and no eggs boiled or otherwise. Staff in the restaurant were good.
Stayed 3 nights in Sep 2018

8/10 Good

Anne

Great location
Nice hotel in a perfect location for ferries, buses, trains and restaurants. Rooms were cleaned every day and generally a tidy hotel. Breakfasts adequate.
Stayed 7 nights in Aug 2018

8/10 Good

Jenny, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location
Staff were wonderful. I regret requesting a room at the front with a lake view - it was too noisy up until 11pm with traffic and local restaurant entertainment and then early in the morning with rubbish collection and street traffic - AVOID ROOM 2
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

8/10 Good

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2018

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Rooms not as advertised! But in back house, no elevator, no A/C, no comfort,old furniture.
Stayed 2 nights in May 2018

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Can find better for the price elsewhere
Unfriendly check in. For rear block, the lift only goes to the first floor. No guarantee of a lake view. Rooms plain and uninteresting. Walk-in shower not guaranteed. Management needs to smarten up.
Stayed 2 nights in May 2018

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and Value
The hotel is located in a very central location - across the street from the lake and ferry terminal, as well as the main shopping and restaurant area. The rooms are basic and clean. The breakfast buffet is standard. The staff was very friendly and helpful. I reserved two rooms, one queen and one with two twins. The queen room had two terraces that overlooked a small piazza and had a lake view. It was close to the street, but the double-paned windows kept most of the noise of the cars away. The double room also had a terrace and overlooked a passageway and other terraces. It was also quiet. The hotel was a very good value and we had a pleasant stay.
Stayed 2 nights in Sep 2017

6/10 Okay

HarrisMan, Bucks UK

Liked: Cleanliness, staff & service
Excellent Location but Rooms Tired
The staff are very helpful and friendly and the hotel location is excellent, being within easy walking distance of all the attractions of Stresa. However, the whole place has a rather tired feel and would benefit from updating. Overall we had a pleasant stay at modest cost and I do not regret choosing The Italie et Suisse, but as mentioned it does need updating.
Stayed 3 nights in Sep 2017

6/10 Okay

marilou

Liked: Cleanliness, property conditions & facilities
Clean comfortable and convenient.
Didn't hVe our confirmed reservation but honored it which we thank them. Ok room but no refrigerator. Very convenient across from ferry and all shops and restaurants.
Stayed 2 nights in Sep 2017

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing and enjoyable stay in a beautiful spot.
Very comfortable stay in a very good position near everything from shops to transport. Owners and staff very friendly and helpful.
Stayed 6 nights in Aug 2017

6/10 Okay

Mike, Ascot, England

Liked: Cleanliness
Comfortable, modest, reasonable price for Lakes
Good place in heart of Stresa though not stunning views of Lake Maggiore even from the lake-facing rooms
Stayed 1 night in Aug 2017

8/10 Good

Helen, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traditional, immaculate, well placed hotel.
Stayed here last week. The hotel is small, traditional and spotless. It is right in the middle of Stresa, so within easy reach of all amenities and is overlooking the lake. My daughter was taken I'll and the owners were kind and helpful, Louanne was particularly good, nothing was too much trouble. Would like to visit again but without the drama!
Stayed 3 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Hotel close to the port
This hotel is fine if you want a cheap and basic accommodation,close to the port and main areas. Breakfast was also basic so we ended up going out for a decent coffee for our last 2 days. The hotel staff were pleasent but not overly friendly.
Stayed 4 nights in Jul 2017

10/10 Excellent

geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent stay. Friendly and helpful staff. The hotel was very central. Would definitely stay here again
Stayed 6 nights in Jun 2017

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
June 2017 Happy Stresa
Situated just across the road from the boat station, we thoroughly recommend Italie et Suisse Hotel in Stresa. Everyone there is friendly and smiling, there is a lift and wifi, the breakfasts are generous and varied and the coffee excellent. Our room (32) was a good size, had a small balcony with two chairs, was sparkling clean and our shower room had plenty of towels and constant hot water. Housekeeping is of the highest order and the hotel professionally and efficiently run, we can't wait to return! There is a travel agent two doors away where we booked a Saturday afternoon coach trip to Macugnaga, in the mountains. Pickup and return was conveniently close, cost 42 euros, and we took the chairlift (16euros return) for a wonderful half hour ride up Monte Rosa. It was the highlight of our holiday. There is a bus service, Alibus, from Milan Malpensa to Stresa. It needs prebooking, cost is 12 euros single fare. The stops are very close to the hotel.
Stayed 7 nights in Jun 2017

8/10 Good

Matt, Naples, Italy

Liked: Cleanliness, staff & service
Great Location, Decent Breakfast
This hotel is right on the main road, across from the ferry terminal and on the edge of old town Stresa. The location is great for access to the islands and for walking among the piazzas and restaurants. The breakfast is typical and average quality. The staff is great and very friendly. My only concern was that the wooden doors, older walls and tile floors led to a higher-than-average level of noise when in the room. An overall very pleasant stay. Lago Maggiore is incredible.

6/10 Okay

Matt

Liked: Cleanliness, staff & service
Nice Hotel in excellent location.
Excellent location and superb views of lake. Our room was a little outdated.

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel if you have a car
This hotel is located across from ferry terminal and parking lot. They give you a card for your dash to park, which gives you a discount. It is a bit dated, but plenty comfortable and clean. The breakfast is buffet and pretty good. The lot always seems full, but wait about 15 mins and one will open up. Most cars are gone overnight.

8/10 Good

Alan, Winnipeg Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good 3 star hotel
Good hotel, great location especially if you have a car, friendly and good service

8/10 Good

Roberto, Groveland, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay
Hotel Italie Et Suisse has an absolutely spectacular location for someone who wants to enjoy this lake town. Stresa has been attracting tourists from all over the work for many years and this hotel has been there for most of them. One step up gets you into the glass enclosed front porch dining room and the tiny lobby. The staff is multi-lingual and happy to help even when you do not speak Italian. The rooms are typical in size to most 3 star hotels we stayed in in the country. The bathroom was sufficient, the shower worked well and was a bit larger then a small closet (bigger than many). The beds are hard and split in the center which is also typical of hotels in Italy. The pillows were okay. The room was comfortable with a small desk and a small balcony which we did not get to enjoy due to the cold weather. The wifi worked well and was included in the price of the hotel. Parking was additional but conveniently located directly across the street in a public lot. From this hotel you can see the ferry dock and are just around the corner to all the restaurants and shops in the town.

4/10 Poor

oles, Wshington ,DC

Disliked: Staff & service
Good location but...
I would not recommend this hotel to anyone who is not accustomed to staff rudeness and unwillingness to help .The information on how to get there from the airport was inaccurate,we had to do that out on our own. The promise of free internet was also misleading, the access is severely limited. The same is true of free breakfast ,it is best to eat elsewhere .How to use the safebox in the room is also a mystery,this information has to be pried out of the staff .Guests staying out late at night risk not being allowed into their rooms. A charge for calling a taxi is added to the bill.

6/10 Okay

Marilyn, Cowbridge

Liked: Cleanliness, staff & service
A very good, but modest, hotel
This is a modest hotel in a perfect location immediately opposite the ferry terminal and adjacent to a busy bar. Because of this, any room at the front of the hotel will be noisier than the back. However, this is more than compensated for by the view of the lake. However, the hotel is actually two hotels - one behind the other with a connecting floor at first floor level. We had a room in the front of the back hotel which had a side view of the lake. It was on the third floor with 79 stairs to climb as the lift only goes to the first floor. The room was quite small and did not resemble any of the photos, so it is best to check if your room is in the front of the front hotel! Breakfast was very good with cheese, hams and pastries but we encountered an embarrassing situation when the manager accused someone of taking a picnic for lunch and asking him how much he should charge on his bill for the extra food. Perhaps the guest had been blatantly taking food for lunch but this should not have been discussed in front of other guests.

8/10 Good

Gillian, Falkirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little Gem in Stresa
Great location, lovely hotel, the owners and staff were very attentive. The room however looked nothing like the picture on our booking form but it may be that we just had a picture of the wrong room.

8/10 Good

Mr K M, Roquebrune-sur-Argens France

Liked: Cleanliness
Good location
The hotel is in a very good location right opposite the ferry terminal.Because of this it is good value for money.It is however in need of a bit of a facelift as it is looking a bit tired. We found the breakfast good although some of the staff were a little surly. If you want a reasonably priced hotel in the centre of Stresa I would definitely recommend it.

8/10 Good

Alison, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location to enjoy Stresa
Good location. Staff are attentive and breakfast was very good.

10/10 Excellent

Stanley, Pennsylvania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stresa
We were in town for a few days at the end of our trip. The hotel is centrally located, near the wonderful shopping area and many fine restaurants. The staff is very helpful, and the included breakfast has a nice assortment of items. One negative: the room was quite warm at night, but we could not adjust the thermostat or turn on the AC, as the control was locked electronically.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Great location, good hotel
Great location, and car park across the street. Hotel very clean but a bit dated, beds are two singles pushed together so not that comfortable, and breakfast just an average continental (mostly bread and pastries).

6/10 Okay

Carissa, Portland

Liked: Cleanliness, staff & service, room comfort
Good for exploring
I think the hotel is run by a family. They were very attentive and helpful, even when we could not speak italian and they could not speak English. Its a very simple accomodation, but good for what is needed. They are in a perfect location for exploring the islands( the boat terminal is literally across the street.) We enjoyed walking the streets behind the hotel. We fell in love with an enoteca there and the restaurant La Stornello is fantastic( insider tip- get the scallops). This was a perfect end stay for our trip.

8/10 Good

Iain, GB

Liked: Cleanliness, staff & service, room comfort
Great Service and Location
Hotel Italie & Suisse is one of the oldest hotels in Stresa, and even although it has aged gracefully, it does lack a certain ‘modernity’. No problem, though, for that is more than compensated for by the friendly, helpful and attentive owner and his family. We visited at the beginning of October (2014) when it might be expected to find hotel staff tired and less than enthusiastic at the end of the season but not so: the service was excellent. The accommodation was clean and comfortable; breakfast choices were limited but enjoyable. Located opposite the ferry terminal and a 10 minute walk to the train station, the hotel is the perfect base for exploring the Lake Maggiore villages. Stresa Old Town, which lies right behind the hotel, offers a wide choice of restaurants and cafes (and prices). There are two we highly recommend. 1: Taverna del Papagallo, which has outdoor dining under a grapevine canopy, has an authentic Italian ambience, terrific service and great food with a bottle of very acceptable house red at a reasonable price. 2: The Pasticceria Gigi Bar, a short stroll along the lake-front from the hotel, became our favourite ‘people-watching’ café for afternoon coffee, or for our after-dinner night-cap. Great service, friendly and efficient. Their speciality, Margheritine Di Stresa - small, two-bite-sized, melt-in-the-mouth ‘cookies’ - are a must-try with a glass, or two, of Limoncello.

6/10 Okay

Team Joyce

Liked: Staff & service
Disliked: Room comfort
In Stresa for a Wedding
The hotel that the bride and groom recommended filled quickly and were booked when we tried to reserve our room. Based on gorgeous location right on the water, we chose the Hotel Italie et Suisse. The hotel is very, very worn. The pictures are faded, the tables and chairs need a facelift and the walls are begging for a fresh coat of paint. Our hotel room was NOTHING to write home about. The bed was not comfortable, the shower drain was slow (so showers had to be less than 4 minutes... boo!) and the room was crying for a facelift. The hotel also has a 1 AM curfew which was not conducive to a week of long wedding festivities (that we had to leave early every night). But the staff and the family who own it were very accommodating (and opened the door at 5 AM after a very late wedding!). We enjoy giving business to small family establishments and love the personal touch they bring to the holiday experience. The breakfast was great and the location for trips to Switzerland was ideal. I'd love to give these guys business again, but until the hotel gets a facelift... we would not return.

6/10 Okay

Iaguan, Chicago

Sometimes staff was unfriendly.

10/10 Excellent

DB, Hertfordshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the original hotels in Stresa from the last century and has fantastic views of the lake from the room balcony. The family who run it made us feel welcome throughout the week we stayed there. The room was simple and modern and cleaned daily. The breakfast was not bad. The location is opposite the main boat terminal and almost next door to an excellent travel agent who sold tickets and gave excellent advice on trips etc The hotel is right next to the narrow streets of cafes and shops and the beautiful lakeside promenade. We found the owners very hospitable and had a very relaxing stay. Excellent hotel.

8/10 Good

Verified traveler

Liked: Staff & service