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Reviews of Hotel Ristorante Madonna della Neve

2 out of 5
Hotel Ristorante Madonna della Neve
Via Principale, 1, Pettenasco, NO

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 48 reviews" "
Rating 8 - Good. 25 out of 48 reviews" "
Rating 6 - Okay. 6 out of 48 reviews" "
Rating 4 - Poor. 6 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

3.4/10

Amenities

7.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Turned up on the day of the booking. Was advised on their website that someone was there from 1pm till 7pm each day. We got there a little after 2pm. The place was deserted. We rang the bell for CHECK IN as advised on a note on the front door. And waited as instructed in the note. Nothing. No one answered. We rang the first tel no. and could hear it in the restaurant, but no one answered. We rang several times, and then called the mobile number listed on their website - it was out of service. We wet on a ferry rider around Lake Orta and called them again around 4.30 - still no answer. I messaged via the Expedia link to the hotel asking them to respond asap as we needed a room and if we hadn't heard from them by 5.15pm we would have to start looking for alternative accommodation. Nothing still, so we called again at 5.20pm and no one answered and the call cuts off automatically and there is no option to leave a voice mail. So I had to message again and say we were going elsewhere and asking them to explain what had happened and NOT to charge us for a no-show as we had done everything in our power to access the accommodation as per the confirmed booking from months previously. Diabolical service and waste of holiday time driving up mountains to find them and there not even being a notice to say what time they might return, or an alternative no to call or someone else that could let us in, nor any kind of apology or explanation.
Stayed 1 night in Sep 2019

10/10 Excellent

Hanjun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Graham

A two star hotel above Lake Orta
Room # 4 was clean, quiet if a little on the “seen better days” side. Accommodation near Lake Orta is expensive. The nightly rate charged by Madonna della Neve takes advantage of this fact. The free buffet breakfast was satisfactory (nice scrambled eggs/omelet). We ate in the restaurant one evening. The food was unremarkable, rustic. The hotels.com website describes the hotel as being 1 minute from Lake Orta in Pettanesco. This is incorrect. It is 10-15 minutes away from the lake up a narrow, winding road in the locality of Pratolungo, a commune of Pettanesco. There is no view of the lake; the rooms have a pleasant rural view. Wi-fi signal in our room was poor. We needed to be in the front office or restaurant to achieve a good connection.
Stayed 2 nights in Aug 2018

8/10 Good

Colm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with very friendly staff.
Our planned stay was cut short unexpectedly and was very well handled by the staff. Rooms were clean and tidy if a little old fashioned. Service in the restaurant at dinner and breakfast was excellent and both meals were very satisfying. Customer service was excellent.
Stayed 4 nights in Jul 2017

8/10 Good

D&P, Australia

Liked: Cleanliness, staff & service, room comfort
Beautiful surrounds
This was a friendly, family run small hotel with good food at reasonable prices and set above the lakes. Plenty of good walking to be had in a relaxing rural environment. Recommended but it does take a bit of effort to get there if you don't have your own car.

8/10 Good

Paul, Basildon Essex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean good food nice people and good value what more can you ask for

10/10 Excellent

Xavier

Liked: Cleanliness, property conditions & facilities, room comfort
Une bonne surprise
Une bonne surprise pour une réservation estivale de passage, compte tenu des précédents avis, qui nous paraissent sévères. L’accueil s’est avéré très correct. Chambre immense, literie confortable en grande largeur, propreté, décoration simple avec du mobilier Ikea neuf, ascenseur, petit balcon sympa avec une vue (franchement symbolique) sur le lac d’Orta. Effectivement, il faut compter 12 minutes depuis le village d’Orta pour rejoindre l’hôtel par une route étroite et sinueuse mais pas vertigineuse ! Et pas de climatisation, juste un grand ventilateur au plafond qui s’est avéré amplement suffisant. Juste à prendre en compte en cas de journées caniculaires. Pas de petit déjeuner pour raison covid… (mais un restaurant qui semble attirer la clientèle, nous n’avons pas testé) A recommander pour qui cherche un petit prix dans une région chère
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
la reception non è presidiata, quindi non è stato possibile lasciare le valige dopo il check out alle 10 (a mio avviso un po' troppo presto). Siamo andati a fare colazione fuori perchè il bar dell'hotel non offriva la colazione causa covid e offriva 2 merendine e 2 bustine di caffè istantaneo come "sostituzione". La mattina nostra sorpresa il bar era aperto e c'era gente esterna all'hotel fare colazione. Il prezzo è vantaggiosa ma ci aspettavamo un po' più di accoglienza.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Das Hotel ist nett, leider gibt es morgens nicht mal einen Kaffee. Müsste trotz Corona möglich sein. Ein kleiner Kühlschrank im Zimmer sollte mittlerweile auch Standart sein, zumal man
Stayed 4 nights in Aug 2020

4/10 Poor

Johnny, Torino

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Camera carina ma molto fredda ( 16 gradi ), i termosifoni avevano la valvola chiusa e non ci è stato comunicato ma ho dovuto scoprirlo da solo, nella sola notte trascorsa ho dovuto uccidere 3 ragni, non era presente il telefono in camera e nessuna coperta supplementare. La titolare per niente gentile e poco disponibile. Non ci è stato possibile effettuare il check out già la sera in quanto la stampante non era in funzione e la mattina dopo, pur dovendo andare via prima, abbiamo dovuto aspettare le 8 per ritirare i nostri documenti ed eseguire il check out. Abbiamo saltato la colazione in quanto l'orario non ce lo permetteva e la titolare si è anche arrabbiata dicendoci che aveva preparato esclusivamente per noi... In effetti eravamo i soli in albergo quella mattina... Forse c'è un motivo!
Stayed 1 night in Oct 2019

8/10 Good

Jari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Gerald

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Apr 2019

4/10 Poor

Maja, Hessen

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
La struttura non è male peccato per la scarsa cura della camera “peli nelle lenzuola e in bagno, ragnatele ovunque, pessima accoglienza e cortesia. secondo me la proprietaria non è adatta per fare questo lavoro.
Stayed 2 nights in Oct 2018

10/10 Excellent

giacomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax sulle alture del lago.
Dopo una meravigliosa giornata sul lago d'orta si va in collina e si arriva all'Hotel Ristorante Madonna della Neve.Buona posizione con vista sul lago e zona tranquilla e rilassante.Hotel con camere comode,balcone pratico e bagno da rivedere in alcuni particolari.Colazione completa,buona scelta dolce e salato e cappuccino del bar.Ottima cena nel ristorante dell'hotel, con piatti di qualita',buona scelta dal menu'e buon servizio.Personale gentile.Consigliato per relax e ristorante.
Stayed 1 night in Sep 2017

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous nous sommes fait arnaqués sur le montrant du repas du soir, sans trop faire attention nous avons réglé, et en recomptant la note le lendemain il y avait une erreur de 30€ !! Nous avons envoyé un mail et attendons une réponse positive !!
Stayed 1 night in Aug 2017

10/10 Excellent

Rémy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personnel agréable
Accueil très agréable. Service de restaurant très agréable et convivial. Chambre avec balcon. Wi-fi impeccable. Attention, une église n'est pas loin et elle arrête de sonner à 0h30 pour reprendre le concert vers 7h !
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicht zu empfehlen
Kein netter Empfang. Es wurde uns einfach der Schlüssel in die Hand gedrückt. Im Zimmer war es drückend heiss und der Deckenventilator hing so schief, dass man befürchten musste, dass er nächstens runterfällt. Das Hotel ist sehr hoch oben am Berg und nicht in Seenähe und gleich nebenan ist eine Glassammelstelle.
Stayed 2 nights in Jul 2017

6/10 Okay

bijzonderheden, wintelre

Disliked: Cleanliness, room comfort
ver weg van alles
het hotel ligt hoog op een berg, alleen te bereiken via een steile smalle weg... verder weinig te den in de omgeving, tenzij je die weg weer terug wil gaan in het donker, now FORGET IT.....hotel/restaurant is gewoon gesloten tijdens 14.00 en 18.00 uur..je kan niet eens een kop koffie krijgen.......NIETS
Stayed 1 night in Jun 2017

8/10 Good

Marco

Liked: Staff & service
Disliked: Cleanliness, room comfort
hotel economico scarsa pulizia camere
Buona esperienza

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr, sehr schöne Unterkunft
Das Hotel ist ein kleines Stück oberhalb des Seeufers gelegen, aber in sehr ruhiger Lage. Nebenan ist ein kleiner Garten, von weitem hört man die Glocken der Kühe auf der Alm und alles ist angenehm ruhig. Das Zimmer ist geräumig und sehr sauber, hat Balkon sowie Bad mit Fenster. WiFi habe ich keine freies gefunden, aber auch nicht danach gefragt. Vodafone liegt 4G an. Insgesamt ein gemütliches Haus mit sehr netten und hilfsbereiten Inhabern. Das Highlight ist die Küche: Wir haben zweimal hier gegessen, lokale Küche mit fantastischem Geschmack zu fairen Preisen. Auch das sehr reichhaltige Frühstück mit verschiedenen Eiern, vier u.a. selbst gebackenen Kuchen, Wurst Obst und Schinken sowie unterschiedlichen Brötchen Saft und Cafe\Capucchino ist top und lässt keinerlei Wünsche offen. Da wir bei Abreise sehr früh los sind, gab es ungefragt für jeden einen Verpflegungsbeutel. Jederzeit gerne wieder!!!

10/10 Excellent

Wille, Limhamn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Underbart kök, snyggt inrett hotell.
Härlig mat.

8/10 Good

ronny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Molto piacevole
Posto tranquillo e rilassante. Ideale per muoversi in zona. Gentilezza e cortesia. Servizio ottimo e cibi ottimi. È stato un piacere

8/10 Good

Per

Liked: Cleanliness, property conditions & facilities, room comfort
Prisvärt. Bra mat
Övernattning

6/10 Okay

Verified traveler

plutôt bien
hôtel 2 étoiles locales situé sur une colline, dans un village sympathique. la vue sur le lac est malheureusement cachée par des grands arbres et fils électriques.

8/10 Good

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
superbes vacances
superbe région, à la campagne, très calme et agréable, les gens très accueillants

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Leuk hotel met uitzicht op het Orta meer
Leuk hotel met een top restaurantje erbij. Wordt gerund door een jong Italiaans stel.

10/10 Excellent

Wilhelm, Enger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schönes kleines Hotel - abseits vom Trubel
Das Hotel liegt abseits der Hauptstraße im Berg. Man erreicht es aber leicht über eine 2km lange Kurvenstrecke. Das Auto kann in einer gegenüber liegenden Straße gut geparkt werden. Unser Zimmer war durch eine breite Glasfront mit Schiebetüren zum Balkon wunderbar hell. Hier konnte man abends noch gut draußen sitzen.Ein großes Restaurant mit Außenterrasse und gutem Speiseangebot rundete unseren dreitägigen Aufenthalt ab. Wir freuten uns nach Tagestouren abends zurückzukommen.

8/10 Good

Maurizio, Potenza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Piacevole scoperta
Abbiamo soggiornato in quest'hotel per visitare il vicinissimo lago d'Orta ed il lago Maggiore. Pur essendo un 2 stelle l'hotel si presenta davvero molto bene. Le camere sono pulite, i letti comodi, gli igienici ok anch'essi puliti e disinfettati, mentre per la doccia si potrebbe fare molto di più. Pur non avendo soggiornato di inverno, le giornate sono state abbastanza fredde ma la temperatura calda dell'hotel ci ha fatto dimenticare i pochi gradi dell'esterno. Pur non avendo un parcheggio, dinanzi l'hotel vi è parecchio spazio per lasciare tranquillamente le macchine (in realtà lungo un bellissimo viale di castagni che porta alla chiesetta di madonna della neve, ne abbiamo anche approfittato per assaggiare qualche castagna). Ma la vera sorpresa è stata sicuramente quella di fermarci a cena presso il ristorate dell'hotel dove la proprietaria ci ha fatto assaggiare qualche primo tipico della zona accompagnato da una tagliata morbidissima, abbondante e strabuona, servita con contorni altrettanto gustosi. Il tutto ad un prezzo davvero contenuto. Consiglio quindi non solo l'hotel ma anche il ristorante, oltre naturalmente a Pettenasco ed al bellissimo lago d'Orta

8/10 Good

benoit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Liebich, Waltenschwil

Liked: Cleanliness, staff & service, room comfort
Schönes B&B
Sauberes und familiäres Hotel , mit sehr guter Küche, ländliche ruhige Umgebung mit Sicht auf den Ortasee, nur zu entpfehlen!

8/10 Good

Brandini, Suise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueille très sympa séjour de une nuit , service de l hôtel super sympa Rien a redire , je conseille même endroit au calme un peu dans les hauteur avec animaux de ferme

10/10 Excellent

LLOR24, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mieux q'une simple chambre d'hotel
établissement correct , balcon agréable - mais difficle à trouver pas facile d'accès plutôt station de randonnée montagne que bord du Lac d'ORTA ,restaurant fermé et pas d'autres sur le village de PRATOLUNGO.

8/10 Good

chung, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel sur les hauteurs du lac. Merci au GPS sinon nous ne l'aurions jamais trouvé. Tranquilité absolu: seul le bruit des cloches de l'église et des vaches à entendre !!!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gut gelegen zur Besichtigung von Orta San Giulio
-aufenthalt sehr angenehm, würde wieder gehen, schön gelegen

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

marianne, Schweiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Se ci fosse la doccia, anziché la vasca...

8/10 Good

Enrico, Milano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vicino al lago ma lontano dai prezzi del lago
Buon albergo, pulito e ordinato. Servizi al livello della sua categoria, ristorante interno, colazione a buffet con ampia scelta (dolce/salato), proprietari cortesi e disponibili. Unico neo per la camera che avevamo era la vicinanza alla strada e un isolamento acustico fra le camere non eccelso. Il punto forte è sicuramente la vicinanza al lago raggiungibile in auto in 5 minuti e il prezzo competitivo rispetto ad alberghi direttamente sul lago.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima Preis-Leistungsverhältnis
Die Qualität dieses 2 Sterne Hotels hat uns überrascht. Ein geschmackvoll eingerichtes Zimmer war für eine Woche unser Zuhause. Auf dem Balkon konnten wir auch die schöne Abendsonne und den Sonnenuntergang über den Bergen genießen, und zwischen den Bäumen hindurch noch ein bißchen Ortasee sehen. Nachts war es sehr ruhig (nur die Kirchenglocken läuteten). Das Frühstück war vielfältig: leckeres Rührei, frischer Kuchen herzhaft und süß; Wurst, Käse und Obst sowie Müsli sowieso. Neben dem typischen italienischen Instantkaffee gab es auch Capuccino oder Espresso ohne Aufpreis. Gemütlich und sehr lecker war auch das Essen im Restaurant.Klasse !