Minibar, in-room safe, desk, iron/ironing board

Reviews of SHG Hotel Villa Carlotta

4 out of 5
SHG Hotel Villa Carlotta
Via Mazzini, 121-125, Belgirate, VB

Reviews

7.0

Good

Rating 10 - Excellent. 48 out of 281 reviews" "
Rating 8 - Good. 108 out of 281 reviews" "
Rating 6 - Okay. 67 out of 281 reviews" "
Rating 4 - Poor. 40 out of 281 reviews" "
Rating 2 - Terrible. 18 out of 281 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

Louisa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Mold smell in the lift carpets were dirty pool area not so good or aircon in the room made a terrible noise
Stayed 6 nights in Jul 2021
Response from Paolo Guidi FOM on Aug 12, 2021
Good morning, Thank you for choosing Hotel Villa Carlotta for your last stay. We regret that his stay was not up to expectations. We know the problems that are the same for all the structures that reopen after this disastrous year and a half, we are doing a lot and with passion. In thanking you again we hope to see you again Paolo Guidi FOM

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Hotel was beautiful and right on the lake. The views are great and the room very comfortable and clean. The restaurant was very good and service was great. Would highly recommend this hotel.
Stayed 1 night in Aug 2020
Response from STAFF SHG HOTEL VILLA CARLOTTA on Oct 6, 2020
thank you

8/10 Good

Alex

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Enjoyable single night stay
Hotel staff were very friendly and very professional on arrival. The room was cleaned to a high standard. We had a lovely view of the lake. The hotel requires an element of modernisation, but this didn’t detract from our stay. The breakfast was varied and good for us.
Stayed 1 night in Aug 2020
Response from STAFF SHG HOTEL VILLA CARLOTTA on Oct 6, 2020
THANK YOU

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money, good parking, good location for car travelers, good breakfast.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of this hotel was perfect. The coffee was not really good !
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
i liked the breakfast buffet. the rest was a disaster. The first floor is old and broken down, not to say was dirty too. They need to change the carpets everywhere...the ground floor is deceiving because it is in relity pretty, however the rest of the structure remains stuck in the 1800 The pool is ok but was not opened the only sunny day we were there...
Stayed 3 nights in Aug 2019

8/10 Good

caroline

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Not the best lake in Italy
Lovely location,hotel was supposed to be 4star but I would say 3 star, it needed some TLC some of the staff were a bit miserable and the young bar man was very nice I’m sorry I don’t know his name
Stayed 7 nights in Aug 2019

6/10 Okay

Junwei

Stayed 5 nights in Aug 2019

4/10 Poor

Disappointed

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Poor service and poor facilities. Staff cold, no baggage service, room has 3 lamps, only one working, air condition control broken open - cannot adjust temperature, room telephone has no instruction for dialing out or calling reception, room service has no menu in the room and hi surcharge for room service, no coffee in the room and late cleaning service. Room is not insulated, can hear the family next door talking and playing late. Pool is far and uphill and closes early, don't wear elegant or loose sandals, wear running shoes for hiking uphill :). Breakfast by the busy main street. Staff confirmed the reservation to transfer breakfast to be on the lake at Hotel Milano but it's not true. It's not accepted there.
Stayed 2 nights in Aug 2019

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great staff! Basic but good value
Firstly, the staff and service very good and very friendly and a special mention to Gioberto on the bar who worked hard to make sure everyone was looked after.The staff are the Hotel’s best asset 😀. We had some issues with a faulty air conditioning unit which they did swap out and addressed it very quickly. Unfortunately the new one didn’t work either but at least they tried. Overall the public areas are quite nice and we are in the restaurant one night which was good and not too pricy. There isn’t really many places to sit comfortably inside during the evening. They could do with making this a little more comfortable and welcoming and people would stay in the bar more. Overall the rooms were clean but very basic but to be fair for the price and location, this was the compromise you paid. Again compliments to the staff!!
Stayed 3 nights in Aug 2019

10/10 Excellent

Damian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prosecco
Great bar - serves the best Prosecco in the area! Rooms are comfortable with big spacious bathroom
Stayed 1 night in Jul 2019

6/10 Okay

anne

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
A bit jaded, and needing some TLC
Accommodation needing modernisation, particularly room bathroom and balconies. Air con was very weak and hardly aerated the room at all, so sleep poor in high 30 degree temperatures. Hall carpets are worn and threadbare, uninviting first impression. Bar area is clinical, no ambience indoors and one barman on duty, so service poor. Outdoor seating area has fake grass, and mosquitoes were everywhere in it, resting, then biting, meaning you couldn't sit out in the evening. Swimming pool has no filter system in use, and looked greasy and dirty from suncream? Night porter unapproachable and seemed disinterested in the patrons. Breakfast and dinner were good. Maître D / Sommelier very knowledgeable. Best staff member, Rohan, the Maintenance Man, a true gent and very helpful.
Stayed 3 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
The property is quite old and no parking spots for everybody ( but you can easily find some in the area)
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
I found the hotel to be very clean, friendly staff, great location with a spectacular view. Restaurant at the hotel was very good. I would definitely go back
Stayed 9 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous service and food
Unbelievably great service from the front desk Paula and Marta—— incredible aid with info, visit, getting around and solving a problem with my booking with an elderly relative in the most unbelievably helpful manner. Really great. Thank you. The breakfast is absolutely first rate every single day. The staff are so great they got a bottle to say thanks when I left. Really worth the money and a great place to stay, have a break and and visit the Lakes, local places, Milan and Switzerland.
Stayed 4 nights in Jul 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not clean. Mold in bathroom. Air conditioning did not work properly. Common areas were not clean. Everything was dated (beds, sofas, chairs). Definitely not a $175 per night hotel. I stay in hotels usually 25 to 30 nights a year and this was the worst in my life.
Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely will never book this hotel again, anonymous
Stayed 1 night in Jul 2019

8/10 Good

Dudu, Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and practic, a bit old but ok. Staff very nice snd boutique style. Good location. Lovely swimming pool in the nature. Would come again
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
This hotel is i need of some tlc. It is old and tired.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unusual and different and away from it all. pool wonderful.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, good shower, great breakfast eaten outside, good restaurant, good bar and cocktails, staff helpful
Stayed 7 nights in May 2019

8/10 Good

Verified traveler

Liked: Staff & service
Our particular room was superb but that was because it was very big and had an excellent covered balcony. Most rooms are not like that. The hotel was old and a bit tired and the cleaning was no more than satisfactory. But we enjoyed it there and had no complaints.
Stayed 7 nights in Jun 2019

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
No pool and very noisy air conditioning.
Old building in need of renovation with very noisy air conditioning. Pool was closed and we were charged a tax of soggiorno that from the description appeared was inclusive.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Stayed 7 nights in May 2019

4/10 Poor

zvi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

8/10 Good

Katalin

Liked: Cleanliness, staff & service, room comfort
Easter weekend in Stresa.
Amazing lovely 5 days, good friends, Azaleas blooming where ever one looks. Nicely kept property, good and kind helpful people. Clean, directly on the lake. Fabulous view, terrace off of the room. Loved it.
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, wonderful view from the window, good breakfast, every things is ok.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are old, smells strange on the floor, there is mold in the bath. It’s required to install a shower curtain in the bathroom. Breakfast was very poor. Positive things: the staff is helpful, we had a room with lake view and it was big, they presented us welcome drinks.
Stayed 3 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Definitely not a four-star hotel Great location and nice staff tried very hard to please
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Traveled with group, Business traveler
Disliked: Staff & service, amenities
The food was terrible, it was discovered that there was new management and it really showed. It was a very disappointing stay.
Stayed 1 night in Oct 2018

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything about this hotel is very good. I only reduced the score for comfort as I prefer a soft pillow. The hotel is right on the lake front and very easy to find. Good parking.
Stayed 1 night in Oct 2018

2/10 Terrible

Lakhvinder, England

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel
I would not recommend this hotel to anyone, the family rooms were terrible, sockets hanging of the wall, not clean, the bedsheets were not changed when we arrived and had blood on them, air conditioning was not working, bathrooms were disgusting and the walls had damp. I complaint to the staff and they agreed that the hotel was terrible but could not do much. I checked out 1 day before hand due to the above.
Stayed 4 nights in Aug 2018

8/10 Good

val, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Easy to find, our room had balcony and overlooked the lake. Buffet breakfast good. Disappointed with the pool condition and decided not to use even though it was very hot - pool needs a refurbishment, bottom of pool either dirty or paint peeled off - looked dark green so decided against using it ! Parking is not always easy - overall a pleasant stay.
Stayed 2 nights in Aug 2018

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located south of Stresa on Lake Maggiore, Villa Carlotta is a great place to stay while visiting the Isola Bella and the other islands without the hassle of driving and parking in Stresa. There’s a boat that goes to the islands from across the street from the hotel in Belgirate that makes the trip easy. The lake is Better than Como!
Stayed 1 night in May 2018

6/10 Okay

Steve

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Don't believe the photos!
Whilst the hotel has a wonderful view of the lake it is very much in need of a refurbishment. The bedrooms have undergone a small renovation but the bathrooms are dated. Worse still are communal areas and especially the pool and gardens - the pool was empty with broken / rusty furniture whilst the gardens are untended. There was no mention of the state of the pool - or that it normally only opens in June (unlikely!). Upside - the staff are very helpful and the breakfast generally very good, though some parts in short supply. There was a good selection of lovely breads and pastries. All in all, one much remember that although around £120 per night seems a lot, compared to the competition this is relatively cheap, though not worthy of a 4 star rating.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Lake view
Very nice and helpful staff . Not much to do in hotel. Breakfast is not up to standard. Room with a view is a must.
Stayed 5 nights in Oct 2017

8/10 Good

Bob, San Clemente, California

Liked: Cleanliness, staff & service, property conditions & facilities
Good value with views of the lake.
Only 5 to 10 minutes to Stresa by car. Very good breakfast and dining facilities. While somewhat dated, room was clean and adequate. Staff was very friendly, helpful and fluent in English. Hotel is right on the lake road so road noise might bother some. WiFi worked well and there was sufficient free parking on the property and on the road in front of the hotel. Overall, we enjoyed our stay. Good value.
Stayed 3 nights in Sep 2017
Response from The Management on Oct 5, 2017
Dear Guest, Thank you for your nice review. We are pleased that you enjoyed your stay at SHG HotelVilla Carlotta and look forward to your next visit when all will be done to exceed your expectations. Please accept our warmest regards, The Management

10/10 Excellent

Hannah, Hampshire, England UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Villa Carlotta, Belgirate, Italy.
Excellent location, good on site facilities such as restaurant & bar, outdoors swimming pool, beautiful landscaped gardens with variety of huge ancient trees and this is the best time of the year to see because of the autumn colours. They had several huge ancient Tulip Trees and other variety of unusual plants and trees, wonderful gardens. Although the hotel is big and was full when we were there, it still felt comfortable and we did feel crowded or had to wait that much to be served. Staff at the Reception were good, polite and helpful especially the older Receptionist in the evenings, she was very good in spending time with us and giving all the tips we needed to get around the different areas we wanted to see.
Stayed 4 nights in Sep 2017
Response from The Management on Oct 5, 2017
Dear Guest, Thank you for your kind review. We are pleased to read that our friendly team made your occasion even more special. We appreciate your recommendation and look forward to welcoming you back to SHG Hotel Villa Carlotta. Warmest regards, The Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel as is shown on pictures. The lobby does not have too much decorations. It is simple but meet my need in staying. The room is clean, and conveniently connected to wifi without filling in room number or email address, etc., and it's pretty fast connected to the internet. If wanted to stay, relax and go surfing, this location is good. However, if out door activities is not right for you, this location is a little bit inconvenient because you have to take a train to get to Stresa, and from there takes transfer train to Milan (1 hr), or out of the country to i.e. Switzerland, which is about 2 hrs raid from Stresa. But this region is convenient if you are going to Switzerland or Milan. To other cities of Italy, it is not.
Stayed 4 nights in Sep 2017
Response from The management on Oct 9, 2017
Dear guest, thank you for having chosen our Hotel for your stay at Lake Maggiore and for having shared your experience with us. We are glad that you enjoied you stay at our SHG Hotel Villa Carlotta, and that you especially appreciated the fast wi-fi connection, the comfort of the room and the outdoor activities. Thank you again for this wonderful review: your compliments are the best reward for us! We are looking forward to welcoming you soon again in our Hotel. Our warmest regards, The Management

6/10 Okay

Andrew R, Manchester UK

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
OK hotel by the side of the lake
Hotel is reasonably comfortable but rooms are in need of updating. Things like power sockets are limited and the decor looks over 20 years old. Great view of the lake and staff friendly.
Stayed 3 nights in Sep 2017
Response from la Direzione on Sep 19, 2017
Dear Mr Andrea, thank you for your review. we are really glad you have appreciated the position of our hotel overlooking the lake and the kindness of our staff. The hotel was in need of restoration, we took under the management only months ago and started from the very beginning a refurbishmnet plan, but we haven't finished all the works yet. We hope you can see againg amongst our guests in the future and show you all the improvements we have done. Best regards, The management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Lovely Break
We have stayed at this hotel earlier in the year, it is in a lovely location, the gardens are wonderful, just the thing for chilling out and relaxing. The rooms are tired but very clean, and the breakfast is enjoyable and plenty of it, I would say if I am honest a car is very handy, as there are not many restaurant near by, The staff are very helpful and caring, would we go again Yes we would
Stayed 5 nights in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
An ok hotel, could do with updating, but clean and adequate for our needs. The price was excellent and location very good. A very enjoyable 5 days with my husband , just what we needed.
Stayed 4 nights in Aug 2017

8/10 Good

Daniel, Sheerness

Liked: Cleanliness, staff & service, room comfort
Villa Carlotta
Reading some of the reviews I was not expecting much out of this hotel. I was pleasantly surprised. We stayed in a superior room with a balcony and lake view. The room was clean, tidy, could do with a little bit of work in modernization, but really was nice. Breakfast was a traditional European style buffet. Ate once in the hotels restaurant and that was good. Hotel staff were nice and friendly.
Stayed 4 nights in Aug 2017

6/10 Okay

Kelly, London

Liked: Cleanliness, staff & service, room comfort
Faded granduer
Hotel in very good position. Overlooking lake. Road can be noisy at times, but with windows closed and a/c on not a problem. Reception staff were wonderful, nothing was too much trouble. Unfortunately same could not be said for bar staff. Bathrooms in serious need of update, but our room had been repainted with new flooring, so was clean. Rooms with balconies to be recommended. We had room 270. Pool and grounds very good.
Stayed 3 nights in Jul 2017