Ratings based on 111 Verified Reviews

4.2 out of 5
81% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Good location but terrible service

Posted Oct 6, 2017
Pros: They carry good bath amenities and great lake side view
Cons: The whole experience simply TERRIBLE and I think the management need to view this seriously and retrain their staffs to win back the "premier" title.
It's my second time visit after yrs for our 10th anniversary and received worst service ever. It takes more than 15mins to send up our luggage after check in. After, I walk down to reception to make reservation at their restaurant Lakeside. Elodie (same lady help with our luggage) ask me to walk to the restaurant and make reservation myself. I provide her my room number and ask nicely again. She rejected directly and request me walk over to the restaurant next door. Until I ask"If I can sign the bill to the room?" She answers"yes because you are a hotel guest". I'm confused and ask why can't she assist in this case. Then she finally p/u phone and call unwillingly. I ask if she can make a 2nd room key and she request my ID. When I was searching my passport copy on my phone, she didn't even look and said rudely she need a physical copy. She tries to argue until I explain to her the passport copy have my face on so she can verify. (she should know better the hotel lift need key access which I don't have one at that point). She literally rolled her eyes and make me an additional key after she look at my phone. The other day is another nightmare. The housekeeping knock loudly on the door before standard check out time ( ard 10 45), and within 3 seconds she break into the room before we try to answer. It's very obvious we are in the room as both music and TV were on. Lucky we are just packing our bags and ready for check out but were shocked with the hotel standard.
4 out of 5
Recommended
for Everyone
by A verified traveler from California

nice hotel

Posted Aug 20, 2017
There was a repair going on on the roof and very annoying "bang bang...." noise started at around 8:30AM every morning, complaining was responded by the usual and cliche response, that made my stay there not so pleasant.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 9, 2017 on Hotels
5 out of 5
by Paul

Posted May 2, 2017 on Hotels
Extremely nice hotel in a great location. Hotel reception were fantastic.
5 out of 5
by A verified traveler

Wonderful experience

Posted Apr 18, 2017 on Hotels
It was an excellent hotel with great location and friendly service at the front desk. The room was clean and spacious. Bathroom was roomy and impeccable
4 out of 5
by Nichol

This traveler left a rating score only Posted Mar 21, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 14, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Oct 11, 2016 on Hotels
Our stay (October 8-11, 2016) was wonderful & amazing. The property (located directly on the Nauchatel See) and our room was clean, the food and service (by all persons, and by Rafael in particular) in the restaurant was excellent, and the service at the front desk was helpful and the best we have experienced in a long time. The property is close to all transportation stops, 10 minutes from the train station and adjoining to the shopping district. Our room was beautiful, well lit and appointed, and the washroom and shower was excellent. We highly recommend this hotel and we would certainly go back to this hotel when travelling there again.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 7, 2016 on Hotels
5 out of 5
by A verified traveler

Recently renovated hotel, next to the lake +++

Posted Oct 5, 2016 on Hotels
Recently renovated hotel, excellent dishes at the restaurant, fantastic view to the lake.