Lobby sitting area

Reviews of Holiday Inn Express Madison, an IHG Hotel

2.5 out of 5
Holiday Inn Express Madison, an IHG Hotel
1041 Ramada Way, Madison, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 287 out of 578 reviews" "
Rating 8 - Good. 172 out of 578 reviews" "
Rating 6 - Okay. 56 out of 578 reviews" "
Rating 4 - Poor. 37 out of 578 reviews" "
Rating 2 - Terrible. 26 out of 578 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maryann

Stayed 1 night in Feb 2024
Response from Manager on Mar 27, 2024
Hello Maryann,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay at our hotel.

10/10 Excellent

stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay, the hotel is very convenient to the interstate. Clean but slightly dated, it is a real value hotel and excellent compared to other hotels in the price range. Standard breakfast, close to fast food restaurants. Will stay again
Stayed 1 night in Feb 2024
Response from Manager on Feb 17, 2024
Hello stephen,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're glad to hear that you found our location convenient and our hotel clean. We appreciate your kind words about our value and will continue to provide excellent service. We hope to welcome you back on your next visit.

10/10 Excellent

Davis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seemed to be newly refurbished. The inside was better than the outside would suggest.
Stayed 1 night in Feb 2024
Response from Manager on Feb 16, 2024
Hello Davis,We are pleased to hear that you found our recently refurbished hotel to be impressive on the inside. Our team has worked hard to create a welcoming and comfortable environment for our guests. Thank you for your kind feedback!

10/10 Excellent

Marcy

Business traveler
Liked: Property conditions & facilities
It is comfortable, clean, and just very convenient for my business in town.
Stayed 1 night in Feb 2024
Response from Manager on Feb 3, 2024
Hello Marcy,We are thrilled to hear that you found our hotel comfortable, clean, and conveniently located for your business needs. We strive to provide a pleasant experience for all of our guests and it is always rewarding to receive positive feedback. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Stephen

Liked: Amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Manager on Jan 28, 2024
Hello Stephen,to hear that you had a positive experience during your stay with us! We appreciate your feedback and it's wonderful to know that you found our hotel to be great. Thank you for choosing us as your accommodation and we hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Janine

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Manager on Feb 9, 2024
Hello Janine,We are delighted to hear that you had a wonderful stay at our hotel! We truly appreciate your positive rating and are thrilled that you enjoyed your time with us. Our team works hard to provide exceptional service and create memorable experiences for our guests. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the future for another fantastic stay!

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-water pressure could be increased -shower curtain is SHORT and does not go within the bathtub...the bathroom floor gets soaked -excellent staff!
Stayed 1 night in Dec 2023
Response from Manager on Jan 4, 2024
Hello David,Thank you for your feedback. We appreciate your kind words about our staff. We will take note of your suggestions regarding the water pressure and the shower curtain to improve our guests' experience in the future.

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
It took us almost 45 minutes to check in because the hotel had no record of our reservation, even with the confirmation and itinerary numbers from Orbitz. The person on the check in desk did try and she was helpful in getting us the contact number for Orbitz, but I was not the only person whose reservation was lost.
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Hello John,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced at check-in due to the confusion with your reservation. We appreciate the recognition of our staff's efforts in assisting you and providing the contact number for Orbitz. Our team is committed to addressing such issues promptly and ensuring a smoother experience for our guests.

10/10 Excellent

Dontavius

Stayed 1 night in Nov 2023
Response from Manager on Dec 5, 2023
Hello Dontavius,We are thrilled to hear that you had a fantastic experience at our hotel! We appreciate your perfect rating and hope to welcome you back again soon.

10/10 Excellent

Rebecca

Traveled with partner
Liked: Amenities, property conditions & facilities
Very clean!! Nice staff, great stay!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 28, 2023
Hello Rebecca,Thank you for your kind words! We're glad to hear that you found our hotel clean and that our staff provided great service. We hope to welcome you back for another wonderful stay in the future.

10/10 Excellent

Caryn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Staff was friendly and welcoming. Easy access. Good proximity to downtown Madison!
Stayed 2 nights in Nov 2023
Response from Manager on Nov 21, 2023
Hello Caryn,Thank you for taking the time to share your positive experience at our hotel! We are delighted to hear that our staff provided friendly and welcoming service, and that you found our hotel to be clean. It's great to know that our convenient location near downtown Madison was beneficial for your stay. We hope to have the opportunity to welcome you back in the future!

8/10 Good

Sandy

Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Sandy,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that you had a great experience at our hotel. We strive to provide exceptional service to all our guests and it's always rewarding when we exceed expectations. We look forward to welcoming you back for another memorable stay in the future.

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Manager on Nov 9, 2023
Hello Kim,Thank you for providing feedback on your recent stay. We appreciate your perspective and apologize if your expectations were not met. We encourage you to reach out to our management team directly so they can address your specific concerns and ensure a better experience in the future.

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at Holiday Inn while attending a family reunion. People were friendly and helpful.
Stayed 1 night in Oct 2023
Response from Manager on Oct 30, 2023
Hello Becky,Thank you for choosing Holiday Inn for your family reunion. We are delighted to hear that our staff provided friendly and helpful service throughout your stay. We hope you had a memorable time with your family and look forward to welcoming you back in the future.

6/10 Okay

Tammy

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Manager on Oct 28, 2023
Hello Tammy,Thank you for your feedback. We apologize for any inconvenience caused during your stay. Please let us know how we can further improve your experience in the future.

8/10 Good

Linda

Stayed 1 night in Oct 2023
Response from Manager on Nov 15, 2023
Hello Linda,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

8/10 Good

Terry

Stayed 1 night in Oct 2023
Response from Manager on Nov 12, 2023
Hello Terry,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had an overall enjoyable stay. If there is anything else we can assist you with, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jerry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean great value, great breakfast
Stayed 1 night in Oct 2023
Response from Manager on Oct 19, 2023
Hello Jerry,Thank you for your kind feedback! We're glad you enjoyed the cleanliness of our hotel, our great breakfast, and the overall value of your stay. We hope to welcome you back soon!

10/10 Excellent

HERNANDO

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful during my stay.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hi Hernando,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

8/10 Good

Karlynn

Traveled with family
Liked: Cleanliness, amenities
Hotel is under remodeling, pools are not functioning. Its clean and will be nice once remodeled.
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Karlynn,Thank you for your feedback. We apologize for any inconvenience caused by the ongoing renovation. Your patience is highly appreciated as we work towards enhancing the overall guest experience.

8/10 Good

Maurice

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Maurice,Thank you for your positive feedback! We appreciate your rating and hope to welcome you back soon.

10/10 Excellent

Sam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Sam,We appreciate that you've taken the time to share with us regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accessible room was perfect and we loved the remote control window covering that was actually artwork!
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Linda,On behalf of our entire staff, we thank you for your business and for your comments regarding our room. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on Oct 10, 2023
Hello Teresa,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

10/10 Excellent

Betty

Liked: Staff & service, amenities
It was doing some remodeling
Stayed 3 nights in Sep 2023
Response from Manager on Oct 9, 2023
Hello Betty,Guest satisfaction is our number one objective so we really appreciate the input regarding our remodeling. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 9, 2023
Hello Karen,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Deena

Stayed 1 night in Sep 2023
Response from Manager on Oct 7, 2023
Hello Deena,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

8/10 Good

Janette

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Janette,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Ashley

Stayed 1 night in Oct 2023
Response from Manager on Oct 24, 2023
Hello Ashley,Thank you for your positive review! We are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back soon!

10/10 Excellent

Eric

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Eric,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Karen,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

Melanie

Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Melanie,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very nice, the staff were very nice & helpful. They are updating the hotel, it really was not inconvenient, but equipment around.
Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Cindy,We can't thank you enough for sharing your feedback with regards to our staff and also our property. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities
We stayed here one night while visiting Madison. This property is in the final stages of a renovation, but the work did not affect our stay. Our newly renovated room was clean and comfortable, and the free breakfast included several hot options and was very good. The hotel is close to every possible fast food restaurant and a few sit down options like Cracker Barrel and IHOP. It’s also a straight shot into downtown Madison.
Stayed 1 night in Sep 2023
Response from Manager on Sep 27, 2023
Hello Joseph,On behalf of our entire staff, we thank you for your business and for your comments regarding our breakfast as well as our room. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised with the hotel in general. I have no complaints.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 18, 2023
Hello Michael,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

MICHELE, CARMEL

Liked: Cleanliness, staff & service, property conditions & facilities
i was ok
Stayed 1 night in Sep 2023
Response from Manager on Sep 17, 2023
Hello MICHELE,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place. Clean and newly remodeled😊
Stayed 1 night in Sep 2023
Response from Manager on Sep 10, 2023
Hello Chad,We can't thank you enough for sharing your feedback with regards to our hotel. We hope to see you again in the future. Thank you for your valuable business.

6/10 Okay

John

Disliked: Staff & service, property conditions & facilities
Very poor management
Stayed 1 night in Sep 2023
Response from Manager on Sep 7, 2023
Hello John, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

10/10 Excellent

Betty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still having remodeling being done. Rooms were nice but needed some wall art, chairs etc.
Stayed 1 night in Aug 2023
Response from Manager on Aug 21, 2023
Hello Betty, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.

8/10 Good

Joella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 14, 2023
Hi Joella,Thank you for providing us with your rating. We appreciate your feedback and are glad to see that your overall experience with us was positive.At our hotel, guest satisfaction is our top priority, and we are constantly striving to provide the best possible service and amenities. Your rating helps us understand areas where we are doing well and where we can improve even further.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again in the future.

8/10 Good

Shelby

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 14, 2023
Hi Shelby,Thank you for your positive feedback! We're glad to see that you had a good experience during your stay. We're always striving to improve and provide the best service possible, so your feedback is valuable to us. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back in the future! Thank you for choosing us for your stay.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lobby under construction.
Great stay. Clean, polite staff, just didn’t realize it was under construction. Was looking forward to breakfast with the kids before hitting the road. Great hotel.
Stayed 1 night in Aug 2023
Response from Guest Relations Specialist on Aug 9, 2023
Hi John,Thank you for your positive feedback regarding your recent stay at our hotel. We're delighted to hear that you had a great stay and appreciated our clean accommodations and polite staff. We apologize for any inconvenience caused by the ongoing construction and the impact on breakfast. Your satisfaction is important to us, and we hope to provide an even better experience for you and your family during any future visits. Safe travels, and we look forward to welcoming you back again!

10/10 Excellent

Velma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The hotel was under construction but it did not hamper our stay. Everyone and everything was wonderful.
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hello Velma,Thank you for sharing this honest review and feedback about our construction. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

4/10 Poor

Nathaniel

Disliked: Property conditions & facilities
There is construction being done and it’s so loud….
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Nathaniel,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our construction. Please do come see us again.

10/10 Excellent

Amanda

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Aug 4, 2023
Hi Amanda,Thank you so much for your fantastic rating! We're thrilled to know that you had a perfect experience during your stay with us.Your satisfaction is our top priority, and we're glad that we could meet your expectations and provide you with an excellent stay.We value your feedback and your continued support means a lot to us. If there's anything else you'd like to share or if there are any specific preferences for your future stays, please don't hesitate to let us know. We'll be more than happy to accommodate your needs and ensure you have another exceptional stay with us.Thank you for choosing our hotel, and we can't wait to welcome you back for another fantastic stay. See you again soon!

10/10 Excellent

angel

Stayed 4 nights in Jul 2023
Response from Manager on Aug 26, 2023
Hello angel,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

4/10 Poor

Lisa

Traveled with group
Liked: Staff & service
It was too noisy from the remodeling, there were workers in our room when we walked in, the pool is small and on the side in view of parking lot, the view from our from was trash all over the whole ground and a large dumpster from the construction. Staff was friendly and helpful. Room itself was clean.
Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on Jul 21, 2023
Hi Lisa,Thank you for sharing your feedback with us. We apologize for the inconvenience and noise caused by the remodeling during your stay. Providing a peaceful and comfortable environment for our guests is important to us, and we regret that we fell short of your expectations in this regard.We also apologize for the presence of workers in your room upon arrival and the view from your room. We understand the importance of a serene view and a pleasant environment, and we'll take your comments into consideration as we continue with our remodeling process.We're pleased to hear that our staff was friendly and helpful, and we appreciate your kind words about the cleanliness of the room.Your satisfaction is important to us, and we'll use your feedback to make improvements and provide a better experience on your next visit.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Really clean
Stayed 2 nights in Jul 2023
Response from Manager on Jul 19, 2023
Hi Richard,Thanks for this awesome review. It is our pleasure in providing a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Hotel under remodel/construction (just so you know), but it wasn't an issue for me (older lady). Stayed 2 nights.
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on Jul 10, 2023
Hi Patricia,Thank you for your feedback! We're delighted to hear that our staff provided friendly and welcoming service during your stay. We apologize for any inconvenience caused by the ongoing remodel/construction. We strive to minimize disruption and ensure that our guests have a comfortable stay despite any renovations taking place.We appreciate your understanding and flexibility as we work to enhance our facilities for an even better guest experience in the future. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back again soon.

6/10 Okay

Don

Traveled with family
Liked: Cleanliness, staff & service
Front staff Great, Hotel Under construction, I was promise a walking shower on the first floor. didn't happen. Room Remote blinds didn't work (any work) we could see out but the darkening blind was up in the top. So our room was full of light from the parking lot and the nasty hotel in front of us lit up the room all night. I sleep in the pitch Dark.Breakfast looked like a lot but all but everything accept the biscuits and gravy tasted odd and I don't know how to explain the deal, but it was different.
Stayed 2 nights in Jun 2023
Response from Manager on Jun 29, 2023
Hello Don, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.