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Reviews of Residence Inn by Marriott Lake Oswego

3 out of 5
Residence Inn by Marriott Lake Oswego
15200 Bangy Rd, Lake Oswego, OR

Reviews

8.2

Very Good

Rating 10 - Excellent. 145 out of 330 reviews" "
Rating 8 - Good. 108 out of 330 reviews" "
Rating 6 - Okay. 44 out of 330 reviews" "
Rating 4 - Poor. 22 out of 330 reviews" "
Rating 2 - Terrible. 11 out of 330 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Kristin

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was incredibly quiet and I felt safe staying there by myself. The staff was incredibly kind and helpful. Lots of breakfast options. The room itself was clean, but it needed an update, and the fridge was barely working and smelled horrible.
Stayed 6 nights in Mar 2024

6/10 Okay

Joanne

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Quiet and spacious. Didn’t like that the overall property is older and outdated, curtains had rips in them, feels like an apartment. Upstairs you can hear all the footsteps as opposed to a hotel like atmosphere. The shower didn’t drain properly so the tub filled as you’re taking a shower and the water didn’t stay hot the entire duration. Bed isn’t the most comfortable but decent. Small outdated tv in the living room but big tvs in the bedrooms. Upstairs is a loft not a bedroom. Continental breakfast is decent. For the price decent but wouldn’t stay again personally.
Stayed 1 night in Mar 2024

6/10 Okay

Lenn

Traveled with partner
Pretty old, as in popcorn cielings and stained carpet. Would be very nice with a good renovation.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfirst was good.
Stayed 1 night in Feb 2024

4/10 Poor

Stephanie

Stayed 7 nights in Jan 2024

4/10 Poor

Stephanie

Disliked: Cleanliness
Property needs a good remodeling. Inconvenient to get to gatehouse for breakfast. Need to emphasize stairs only access for 2nd floor.
Stayed 4 nights in Jan 2024

10/10 Excellent

Yiqin

Liked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

Keena

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The customer service was great. I was not told ahead of time that my ESA certified dogs were not the same as service dogs so that was an additional charge. The rooms are gross, they stink, outdated and the pool is old. The website is deceiving. Would not have stayed here after checking out the room if it was just my husband and I traveling. Never interested in staying here again.
Stayed 2 nights in Aug 2023

8/10 Good

jose

Stayed 2 nights in Jun 2023

4/10 Poor

RaeJean

Disliked: Cleanliness, property conditions & facilities, room comfort
Not the normal Marriott
The hotel is in very poor condition. LO is a nice area but this hotel is not clean, not updated, and the inside is very old. The tile in the bathroom had tile with missing grout and their are stains on the walls.
Stayed 1 night in Jun 2023

8/10 Good

Sharre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older but clean and functional. The breakfast was excellent and the staff was very accommodating. We would stay there again!
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Room comfort
Stayed 3 nights in Apr 2023

10/10 Excellent

Glenn

Stayed 2 nights in Apr 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2022

10/10 Excellent

Hector

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Joshua

Traveled with family and small children, Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in Sep 2022

10/10 Excellent

Jose Angel

Stayed 1 night in Aug 2022

8/10 Good

cindy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Easy access for disabled persons and very dog friendly. It's getting just a bit threadbare and it wasn't clear to us that we needed to make an appt for room cleaning. We may have just missed that info at check in or online communication. I thought we were just to use the magnetized signs on the door to indicate when we didn't want to have cleaning. All in all, we were pleased with our stay, as usual. Thanks!
Stayed 7 nights in Jul 2022

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. Staff was excellent. Pool Was out of service the whole time we were there though
Stayed 7 nights in Jul 2022

2/10 Terrible

stephen

Stayed 2 nights in Jul 2022

6/10 Okay

Jaswinder

Traveled with family
Liked: Staff & service
Average property
Stayed 1 night in Jul 2022

4/10 Poor

Edward

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property has gone downhill. Poor appearance. WiFi unacceptable. Breakfast subpar. Staff helpful consistently, the saving grace
Stayed 15 nights in Jun 2022

10/10 Excellent

Oscar, Temecula

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed that it felt like an apartment home with a full kitchen and separate living areas. An improvement would entail a refresh of the units as they are now outdated and look worn.
Stayed 1 night in May 2022

6/10 Okay

Mark

Traveled with family
Liked: Staff & service
My room smelled like someone had smoked there and that was disappointing given the hotel forbids it.
Stayed 2 nights in Apr 2022

10/10 Excellent

Spencer

Stayed 1 night in Mar 2022
Response from B on Mar 20, 2022
Thank you for your feedback!

8/10 Good

Takeshi, Charlotte

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t like very much the shower curtain.
Stayed 3 nights in Jan 2022
Response from B on Mar 20, 2022
Thank you for your feedback!

2/10 Terrible

Kimberly

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
MOST AWFUL HOTEL EVER!
Without a doubt, the absolute worst hotel I’ve ever stayed in. I have no idea how this is a Marriott…it should NOT be. This place is horrific. It’s in terrible condition, everything is old and in awful condition from rust, dirt and lack of maintenance. Nothing worked properly. You may need a tetanus shot after using the shower as the floor is all rusted out. The tv is on a swivel across the room so you have wires constantly hanging down, the bathroom most likely keeps people in Australia awake - housekeeping left the unit below ours on for 24 hours so we had to listen to constant loud rattling. None of the outside pathway lights work so it’s extremely dark and unsafe. Everything is covered in mildew. Some people must be living in these units full-time as they have full patios with their broken down briquet grills and Christmas trees. Lots of undesirable people cruising through the complex with their beater cars and music blaring late at night. I’m contacting Marriott directly on this place. Do NOT stay here.
Nasty mildew covered walkways
Rusted shower floor.
Stayed 7 nights in Jan 2022

10/10 Excellent

JEN, fort belvoir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy floor plan. Construction in lobby due to roof leak, no reception hour. Overall comfy stay.
Stayed 1 night in Dec 2021

6/10 Okay

Jane

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Lack of cleanliness
The room was not very clean.
Stayed 3 nights in Dec 2021

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from B on Nov 2, 2021
Thank you for your feedback!

4/10 Poor

Valerie

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Dissapointed
I've stayed there before so i can compare to past visits and unfortunately cleanliness and maintenance has suffered. The bathroom tiles are corroding, the bathtub has rust stains, the room has a very strong smell of rodent repelent and I took a picture of what looked like droppings to show the front desk assistant who promised to get back to me and never did but charged me full price. There is so much more they could do with the breakfast, even with the covid restrictions. We were charged twice as much as our last visit and their property does not merit the increase. very dissapointing
Stayed 2 nights in Oct 2021
Response from B on Nov 1, 2021
Thank you for your feedback

4/10 Poor

Nathan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property is old, our room smelled bad (like cigarettes and mildew. The bathroom had a big crack in the tile. Everything needs to be updated!
Stayed 1 night in Sep 2021
Response from B on Sep 8, 2021
Thank you for your feedback!

6/10 Okay

India

Liked: Cleanliness, staff & service, room comfort
Ten Day Trip
Room was clean, kitchen was poorly stocked (1 fork), grounds were poorly maintained, breakfast was very minimal even for Covid standards. Laundry room was nice. Staff was great!
Stayed 10 nights in Jul 2021
Response from B on Aug 5, 2021
Thank you so much for your feedback! This has been shared with the hotel.

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2021
Response from B on Aug 5, 2021
Thank you for your feedback

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
Very dirty, smelled like stale smoke. Run down
Stayed 1 night in Jul 2021
Response from B on Jul 13, 2021
Thank you for your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience for staying near Portland
Stayed 1 night in May 2021
Response from Brianna S. on Jun 8, 2021
Thank you for your feedback! We are so happy you enjoyed your stay with us. We look forward to seeing you again when your travels bring you back to the Lake Oswego area! Thank you again!

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older facility. Needs updating. Hobbit size toilet.
Stayed 1 night in May 2021
Response from Brianna S. on May 24, 2021
Thank you for your feedback. This has been shared with the hotel.

4/10 Poor

Verified traveler

Traveled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
This property was nice and the kids loved it. But after checking in, we realized a few items: 1. garbage under kitchen sink was not taken out 2. there were dog food pebbles under the pull out couch 3. tub upstairs had a very very slow drain 4. The toilet upstairs was clogged 5. phone downstairs as well as the fan in the living room did not work. I notified front desk before leaving to dinner and they sent someone to unclog the toilet & Clean that up as well as take out the trash. (I did not report the other items as I did not find those items until after dinner). Housekeeping the next morning was very short and seemed moody. My kids said good Morning and she just gave them an ugly glare. We made the best of it.
Stayed 1 night in Apr 2021
Response from B on May 6, 2021
Thank you for your feedback. This has been addressed with the property and apologize for your experience. We hope to see you guys again on your next trip to Lake Oswego. Thank you!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They advertise a buffet breakfast and at this time no buffet breakfast was served. Only a bagged 3 items inside of something. ( muffin, bagel, cup fruit, yogurt) It changes daily.
Stayed 3 nights in Apr 2021
Response from B on Apr 18, 2021
Thank you for your feedback!

8/10 Good

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious. Kitchen amenities were all there. For the price though I was disappointed that The shower had almost no water pressure & hot water didn’t last long due to it still coming out mostly through the tubs faucet. Toilet didn’t like flushing either. Ladies at the front desk were always friendly and had me taken care of quickly when I extended. So overall it wasn’t good stay.
Stayed 1 night in Mar 2021
Response from B on Apr 18, 2021
Thank you for your feedback!

10/10 Excellent

Verified traveler

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious. The kitchen and living room area were great!
Stayed 1 night in Apr 2021
Response from B on Apr 18, 2021
Thank you for your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2021
Response from B on Apr 23, 2021
Thank you for your feedback!

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities
Convenient location. Breakfast not so good. Kitchen with very limited things to use. Bathrooms not as clean as they should be. Last but not least, advertised fireplace in the room, but one still has to purchase wood to be able to use it.
Stayed 6 nights in Mar 2021
Response from B on Apr 18, 2021
Thank you for your feedback!

6/10 Okay

Verified traveler

Stayed 7 nights in Mar 2021
Response from B on Apr 18, 2021
Thank you for your feedback!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2021
Response from B on Apr 18, 2021
Thank you for your feedback!

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Amenities
Very disappointed with the lack of immenities. No coffee, hair dryer didn't work, not lotions, overall very minimal to offer.
Stayed 2 nights in Feb 2021
Response from Guest Relations Manager on Feb 25, 2021
Thank you so much for your feedback! All of the amenities were removed to help prevent the spread of COVID-19. I apologize that this information was not received at check in. I hope you chose to try us again in the future!

2/10 Terrible

Laura

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Gross
It was incredibly dirty. Hair everywhere, not dusted in what appears to be months. Just gross. After a 14 hour day I ended finding another hotel. Too awful to sleep even after being exhausted.
Stayed 1 night in Feb 2021
Response from Guest Relations Manager on Feb 25, 2021
We recognize your time is valuable and appreciate the feedback you have provided. Maintaining a clean atmosphere within our guest rooms and common areas is always a key priority, especially during these unprecedented times. On behalf of the entire team at the Residence Inn Portland South/Lake Oswego, I sincerely apologize for falling short of not only meeting your expectations, but ours as well. Rest assured, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.

10/10 Excellent

Verified traveler

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is more like an apartment. They have a full kitchen and lots of room. We lost power and have a small dog, so this was our home away from home! Great stay and recommend it thoroughly. Staff was great too. They are super fast and friendly.
Stayed 2 nights in Feb 2021
Response from B on Apr 18, 2021
Thank you for your feedback!

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from B on Apr 18, 2021
Thank you for your feedback!