Ratings based on 299 Verified Reviews

4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from buffalo NY

Few Days in Adirondacks

Posted Jun 3, 2017
Pros: Quiet, safe, close to all day trips planned. No lobby breakfast, but who wants that!? Show your room key to get discount at restaurant next door!
Cons: Ceramic coffee cups in room.
Location: We toured the Wild Center, High Falls Gorge where we got some great pictures, then on to the Adirondack Museum.
This Best Western worked out great. Clean, quiet, friendly staff. Used the pool every night, wonderful, relaxing! Food at restaurant next door was great. Thanks for a great stay.
2 out of 5
by A verified traveler from Montreal

Very questionable room assignments and design.

Posted May 23, 2017
We were staying on the first floor in a room that had one of those really perplexing doors that opens up to the room next to it. The hotel was way below capacity judging from the amount of cars in the parking lot (about 5 in total). Flash forward to about 1:30 AM as we were awakened to the sound of the guests next to us trying to open the door between rooms, multiple times. The attempts to open the door stopped and gave way to the guests constant conversation until around 3:00 AM. The talking didn't really sound as if it was meant be loud. It is just that this room configuration proved to be absolutely transparent when it comes to sound. I am all for live and let live, so I wasn't going to be that guy who complains to unknown guests who were, judging by the unwantedly easy and clear assessment of their state of mind, not interested in hearing a complaint about their normal-volume conversation, and all this in a bleary-eyed state, in my pajamas in the middle of the night. The main problem with this situation is why would a hotel, with such a low level of occupancy, place two late-night arrivals directly next to us when anyone could see that this room configuration is a good fit. Explaining the situation at checkout the next morning simply brought questions that seemed to suggest that the staff would have preferred I confront the guests about the events as no real help was offered. Needless to say that night brought some unneeded stress to a weekend meant to be relaxing.
5 out of 5
Recommended
for Everyone
by A verified traveler from Upstate NY

clean and cozy

Posted May 15, 2017
Pros: Great location and nice accomodations.
Location: great for boating, hiking and close to the mountains, Plattsburgh, Montreal, and Vermont. Beautiful location.
It was just a quick stay. Room was clean and staff was friendly. I like the Kerig in the room and there was enough cream and sugar.
5 out of 5
Recommended
for Everyone
by A verified traveler

Will Stay Again!

Posted Apr 23, 2017
The gentleman who greeted us was the sweetest. Exactly what you want after hours of driving. Place is clean and comfortable and convenient to surrounding activities
4 out of 5
by Kathleen

Not as described

Posted Mar 20, 2017 on Hotels
The hotel was fine but not as described by Hotels.com. I will not trust Hotels.com again.
5 out of 5
by Mary helen

This traveler left a rating score only Posted Mar 19, 2017 on Hotels
3 out of 5
by Andraya

This traveler left a rating score only Posted Feb 26, 2017 on Hotels
5 out of 5
by Jennifer

This traveler left a rating score only Posted Feb 23, 2017 on Hotels
5 out of 5
by Cindy

Great hotel and stay

Posted Feb 14, 2017 on Hotels
Very impressed-we were there for Winter Carnival and had a wonderful time!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Feb 11, 2017 on Hotels