Ratings based on 476 Verified Reviews

4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted May 14, 2018
Very nice stay! Room very comfortable! Just missing the free breakfast!!
5 out of 5
by A verified traveler

Posted May 14, 2018
Great hotel friendly staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place to stay

Posted May 13, 2018
Very clean room, the Bistro in the lobby is great, staff is great, parking is great. Best part is it’s far enough away from Main Street that it is quiet at night, but not too far, only about a 5 minute drive.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful!

Posted Apr 22, 2018
Amazing hotel, lovely staff, beautiful facilities, great place for a girls staycation.
Comment from Hotel Management
Apr 24, 2018 by FG, Hotel Management
THANK YOU!
3 out of 5
by A verified traveler from Lake Placid

Posted Apr 9, 2018
The room was clean but the staff was unfriendly and one staff member was extremely rude. We will not be returning and would not recommend a stay to family or friends.
Comment from Hotel Management
Apr 16, 2018 by fg, Hotel Management
Thank you for choosing to stay at the Courtyard Lake Placid and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent other guest from experiencing this in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Lake Placid.
3 out of 5
by A verified traveler from RI

Posted Apr 5, 2018
First time we have stayed at a hotel that did not have enough staff to clean the room and the buffet is not worth the price, the food was cold the selection was less than other hotels that offer this for free.
Comment from Hotel Management
Apr 16, 2018 by fg, Hotel Management
Thank you for choosing to stay at the Courtyard Lake Placid and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent other guest from experiencing this in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Lake Placid.
3 out of 5
Recommended
for Everyone
by A verified traveler from Kingston ON

Not too bad

Posted Mar 15, 2018
Sounded like a helicopter was on the roof for large portions of the evening and morning. Fan was very loud in the room. Two hot tubs...awesome! Staff friendly and helpful. No tea in the room. Would prefer a place that has breakfast included.
Comment from Hotel Management
Mar 25, 2018 by FG, Hotel Management
Thank you for choosing to stay at the Courtyard Lake Placid and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent this issue from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Lake Placid. Sincerely, Felicia Green
5 out of 5
by A verified traveler

Driveway

Posted Feb 2, 2018 on Hotels
The only problem was the entrance to the homeless small and hidden. It needs another. Maybe a separate exit way.
Comment from Hotel Management
Feb 4, 2018 by F.Green, Hotel Management
Thank you
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Adirondack charm

Posted Jan 29, 2018
Pros: Room was large
Cons: warn people about the noise level for certain rooms
Hotel was clean and comfortable. However, their lobby and common area is an open concept and our room was directly over that area. It was extremely noisy and unbearably loud with the group of adults partying until 12:30am at the bar. Then they carried their conversations to the hallways and their rooms, which were near ours. No sleep for our family. We were all exhausted, so we cut our trip short and headed home. We were supposed to ski all day. So basically we paid an enormous amount of money to not sleep. Very disappointed in the the hotel as well. They noted the issue, however didn't do anything for us except say, "sorry". Don't stay in a room that is anywhere near the lobby. Not only is it noisy, but you also hear the cars driving in and out of the facility because they go under the underpass of the front door, which our room as directly over. Room #219
Comment from Hotel Management
Mar 25, 2018 by fg, Hotel Management
Whether you were traveling for business or pleasure, thank you for choosing the Courtyard Lake Placid to accommodate your travel needs. Our hope is that all our guests experience a peaceful environment during their stay. That said, it was brought to my attention that your stay was interrupted by a loud disturbance caused by other guest. I sincerely apologize for the inconvenience and will take the necessary steps to ensure this is an isolated incidence. It was a pleasure to have you as our guest and we look forward to serving you again whenever your travels bring you back to Lake Placid.
5 out of 5
by Karen

Lovely, Comfortable Marriott Courtyard Lake Placid

Posted Jan 3, 2018 on Hotels
The Courtyard Mariott Lake Placid was lovely and in a great location for exploring the town. It had a nice lobby area with a fireplace and bistro for food and drinks. They were low on dinner food when we arrived for our one night there due to it being the day after Christmas, so we received good advice on where to get good food in town. The breakfast the next day was excellent. The pool and whirl pool area was nice. If I were to add anything to the comfort here, perhaps a locker room near the pool would be nicer although there is a bath room across the hall and more choices for their dinner menu. It was really lovely although there is always room for improvement so I mention these few small things. Thank you!
Comment from Hotel Management
Jan 29, 2018 by F. Green, Hotel Management
Karen, we thank you for taking time out to share your experience! We know there is always room for improvement and in March we will be upgrading the Bistro 2.0 which will have more breakfast and dinner options. Thank you for staying at the Courtyard by Marriott Lake Placid!