Ratings based on 180 Verified Reviews

4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

On Mirror Lake and in heart of Lake Placid

Posted Sep 25, 2017
Pros: Location
Location: swim, boat, hike
Clean comfortable hotel in heart of Lake Placid Village and literally steps from Mirror Lake. Highly recommend. Staff wonderful.
Comment from Hotel Management
Sep 25, 2017 by Olivia Z., Hotel Management
Thanks so much for rating us 5 out of 5! I'm thrilled to read that you enjoyed our wonderful staff as well as convenient location.I hope we see you at the Golden Arrow again soon! My Best, Olivia Z., Director of Marketing Golden Arrow Lakeside Resort
3 out of 5
by A verified traveler from Kingston ny

Dirty carpets and funky smells

Posted Sep 6, 2017
The carpets in this hotel need to be replaced. There are funky smells in the hallways and rooms.
Comment from Hotel Management
Sep 8, 2017 by Olivia Zeis, Director of Marketing, Hotel Management
Hi Ed, I'm sorry you found that some of the carpets smelled poorly. We are often replacing and shampooing our carpets. I will definitely tell our housekeeping department to go through the hallways and see if there are any noticeably smelly sections. I appreciate your comments and we will certainly do our best to remedy the situation. I wish you safe and happy travels in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 4, 2017
Great stay. Right on Mirror Lake and walk right into best part of Lake Placid. Restaurant was great!
Comment from Hotel Management
Sep 8, 2017 by Olivia Zeis, Director of Marketing, Hotel Management
Thank you for rating us 5 out of 5! I hope we see you back at the Golden Arrow soon and wish you safe and happy travels until we meet again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great lake side resort in Lake Placid

Posted Sep 3, 2017
Our second stay at Golden Arrow. Wonderful location right at Mirror Lake, plenty of watersports equipment and friendly and attentive staff - who could ask for more? Lakeside rooms offer beautiful vista of lake and Whiteface Mountain.
Comment from Hotel Management
Sep 8, 2017 by Olivia Zeis, Director of Marketing, Hotel Management
Thank you so much for returning to stay for a second time with us! I'm so happy to hear that you enjoy our location as well as friendly staff and lakeside activities. I hope to see you for a third stay soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from ottawa,ON

Great, lake front hotel....needs minor updating...

Posted Sep 1, 2017
Love this hotel! Needs minor up dating in terms of screen doors, carpet and furnishings.....would still recommend but would add the aforementioned caveats.
Comment from Hotel Management
Sep 8, 2017 by Olivia Zeis, Director of Marketing, Hotel Management
Hi Marty, thank you for reviewing us! Some of our rooms are more updated than others and we will be working once it slows down here a bit on getting more rooms renovated and updated. I'm very happy you love us, though, and hope you'll be back soon. Cheers!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 26, 2017
Nice place, staff awesome, walking distance to all shops and restaurants.
Comment from Hotel Management
Sep 8, 2017 by Olivia Zeis, Director of Marketing, Hotel Management
Thank you for giving us 5 out of 5! I'm thrilled that you were happy with our locations and awesome staff. I wish you safe and happy travels in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 25, 2017
Wonderful hotel & awesome location! The free use of the paddle boat, kayak, paddle board and canoe made it that much more fun!
Comment from Hotel Management
Sep 8, 2017 by Olivia Zeis, Director of Marketing, Hotel Management
Thank you for all of your kind words! I'm happy to hear that you enjoyed using our boats on Mirror Lake and I hope we see you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Albany, NY

Nice location

Posted Aug 23, 2017
Pros: The beach
Cons: update main lobby
I have booked the hotel at the peak of the summer season, so I guess we were lucky to find a room at all. The hotel is rather convoluted in architecture- it is an older building, built on a hillside. It is somewhat confusing trying to figure out where everything is, including the vending and ice machines. Not all vending machines work properly. The main lobby feels outdated, the hallway carpeting needs to be changed. It does have a nice, clean beach at Mirror Lake, and they do offer life jackets, kayaks, canoes, paddle boards, etc. for guests. The lake view is absolutely beautiful, we did not try the indoor pool. The room was clean, the furniture was in good shape. The bathrooms are quite small, that did not matter much since we stayed for only 2 nights. There is no breakfast included, I believe there is a wine tasting and happy hour at the restaurant next door, but that was not really advertised at check-in. The check-out time was at 11, there is no option of a 1/2 day or late check-out. There is an optional service fee which was a surprise to me. I preferred to leave money in the room for the cleaning staff. Overall, we did enjoy the beach and the lake view, and it was a pleasant experience.
Comment from Hotel Management
Sep 8, 2017 by Olivia Zeis, Director of Marketing, Hotel Management
Hi Nic, thanks so much for reviewing us. I'm very happy to read that you had a pleasant experience with us. Our hotel was added to and expanded over time so that is the reason for the labyrinth-like layout. I will definitely remind our front desk staff to remind guests at check-in that they get all day happy hour pricing at the restaurant. Most are good about that, but I know that sometimes they feel rushed to get through everything when there's a line of check-ins all coming in at the same time. I hope you'll stay with us again soon! I wish you safe and happy travels in the future.
5 out of 5
by Kelly

Perfect place on Mirror Lake

Posted Jun 24, 2017 on Hotels
Perfect location! Great hotel with a beach, pool, hot tub, restaurant, shops attached. Kayaks, paddleboards, paddle boat all available to take out on Mirror Lake. We loved exploring the town and the area around Lake Placid. So much to do. We drove to the top of Whiteface which is a must do on a clear day. Went to the 1980 Miracle hockey rink. Hiked and went to High Falls Gorge. Also stopped at Wild Center in Tupper Lake. This hotel is the perfect place to stay for a trip to Lake Placid. Highly recommend!
Comment from Hotel Management
Jun 27, 2017 by Olivia, Hotel Management
Thank you for giving us five stars and for your kind words. It's wonderful to know you enjoyed the resort and the Lake Placid area. Driving up Whiteface Mountain is one of my favorite activities as well! I hope we see you back at the Golden Arrow again soon!
5 out of 5
by Karen

Fabulous

Posted Jun 13, 2017 on Hotels
We love Lake Placid and return yearly to celebrate birthday and anniversary.