Ratings based on 1,156 Verified Reviews

4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from St-Basile-Le-Grand, Quebec, Canada

Great for family summer fun

Posted Aug 24, 2017
My 2 kids (age 10 and 8) loved the 4 pools. We loved the easy access to Mirror Lake and the floating platform to jump into the Lake. Complimentary kayaks (single/double) and paddleboards were in good condition and there were plenty. The fitness room was clean and the cardio and weight lifting equipment was in great condition. Location was great for access to Lake, restaurants and shopping. We will definitely go back.
Comment from Hotel Management
Sep 8, 2017 by Matthew, Hotel Management
Dear Annie, We're so pleased to read your family so enjoyed your experience and the facilities at High Peaks Resort. It looks like you made great use of them! We hope you'll make a return visit soon - there is always more fun to be had! Warm Regards, Matthew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Aug 24, 2017
Pleasant staff, good food, clean and comfortable rooms with great views.
Comment from Hotel Management
Aug 24, 2017 by Matthew, Hotel Management
Greetings, Thank you for sharing your kind words. We're so pleased you enjoyed your visit and we hope you'll join us again soon! Warm Regards, Matthew General Manager
4 out of 5
Recommended
for Families
by A verified traveler from Albany, NY

Great location and wonderful staff

Posted Aug 24, 2017
Pros: Location, location, location
Cons: We opened up a sofa sleeper and found an unmade bed with dirty socks. It was addressed quickly, but the housekeeping didn't really do a great job.
High Peaks is perfectedly situated in town and on Mirror Lake. The hotel staff at the front desk and within the resort were fantastic. I can't recall everyone's name, but Eric was particularly helpful starting a campfire at night and checking in to make sure we were doing ok.
Comment from Hotel Management
Aug 24, 2017 by Matthew, Hotel Management
Dear C, Thank you for sharing your experience and feedback. We want every moment of our guests' visit to be exceptional, and we appreciate knowing when we miss the mark. Thank you for letting us know! We're so pleased that your stay was otherwise excellent and I look forward to sharing your kind words with Eric. Thank you for sharing them! Warm Regards, Matthew General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Easton, CT

Beautiful

Posted Aug 24, 2017
I stayed here two weekends in a row with my son attending a hockey camp. The lobby is beautiful, the view from the rooms is amazing, and the rooms are large and clean. I can't wait to coke back.
Comment from Hotel Management
Aug 24, 2017 by Matthew, Hotel Management
Dear Shane, It was such a pleasure to host you and so appreciate your kind words. We can't wait to welcome you and your son back! Warm Regards, Matthew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall, On

Great place to stay!!

Posted Aug 23, 2017
Bubbling champagne upon arrival. Front desk staff very friendly and courteous. Restaurants within the hotel very nice with reasonable prices. Rooms very clean and spacious. Great location across from the water. Pet friendly hotel. Fresh coffee available in the main lobby in the morning as well as juice and cookies in the afternoon. Would certainly recommend.
Comment from Hotel Management
Aug 24, 2017 by Matthew, Hotel Management
Dear Tina, Every vacation should start with a little bubbly, don't you think? We are so pleased you enjoyed your visit. I hope you'll join us again soon! Warm Regards, Matthew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from lake placid

Decent hotel(s)

Posted Aug 23, 2017
Positives: good location, waterfront access, decent outdoor pools ane fitness room, some very kid friendly staff (Eric), great lobbies, and Hotel restaurants had great food. Negatives: some areas of hotel were a little tired (e.g. indoor pool) and house keeping was minimal. Overall a very good property.
Comment from Hotel Management
Aug 24, 2017 by Matthew, Hotel Management
Dear Alan, Thank you for sharing your experience and feedback. I'm looking forward to letting Eric know he made a lasting impression! We always want to know when we are not meeting our guests' standards as our own are nothing less. Thank you for sharing your feedback. I hope we'll have a second opportunity to impress you! Warm Regards, Matthew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2017
Nice location...no safe in room which would have been nice.
Comment from Hotel Management
Aug 24, 2017 by Matthew, Hotel Management
Greetings, Thank you for sharing your experience! We are always considering plans for our next upgrades to our property and appreciate your taking the time to share your recommendation with us. We will certainly keep it in mind for future enhancements! In the mean time, we do offer safe deposit boxes at our Front Desk is you do have any valuables that need to be stored. We hope we'll have the opportunity to welcome you back soon! Warm Regards, Matthew General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Convenient location . Very polite staff. Our room was on the 1st floor with a nice pool view.
Comment from Hotel Management
Sep 8, 2017 by Matthew, Hotel Management
Greetings, Thank you for sharing your experience. We are so pleased you enjoyed your stay and appreciate your kind words. We hope you'll join us again soon! Warm Regards, Matthew General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Well located hotel

Posted Aug 21, 2017
Pros: Location, access to the lake for sport, parking, service
Cons: Bathroom and noise at night
Location: Great
Good hotel, a lot of activity and good access to water sport on the lake. Great location to restaurants and bars. Room are a bit noizy at night. We had unfortunately an handicap room so the shower ad no wall and the sink was to low. We had a 2 beds in our rooms, so space where a bit squeeze. In general a great hotel.
Comment from Hotel Management
Sep 10, 2017 by Matthew, Hotel Management
Dear Pierre, Thank you for sharing your experience. We are so pleased you enjoyed your visit and appreciate your taking the time to share your feedback with the Expedia community. We understand that adjusting to a handicapped room when it is not what you generally stay in is different, we definitely recommend reserving your room far in advance so that the room you'd like to reserve is available! Warm Regards, Matthew General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Perfect location right on the strip.

Posted Aug 20, 2017
Very nice hotel in the perfect location. Lots of pools and access to the lake. No beach though. The champagne on check-in was perfect. Several other surprising touches that you don't normally see at a hotel. Room was nice and modern. I would definitely stay here again.
Comment from Hotel Management
Aug 24, 2017 by Matthew, Hotel Management
Dear Brian, THank you for sharing such kind words about your visit and our property. It was truly a pleasure to welcome you and we hope you'll join us again soon. We'll keep the bubbles on ice for you! Warm Regards, Matthew General Manager