Ratings based on 824 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Great stay

Posted Jul 18, 2016
Our family(teenagers and dog) had a great stay. Location was fantastic and our kids loved the pools and waterfront. The staff was friendly and accomodating towards our dog.
4 out of 5
by A verified traveler from LaGrange, N.Y.

Posted Jul 15, 2016
Pros: The lobby was so pretty. Very rustic and welcoming, all done in wood to remind you of a cabin experience. The hotel staff was very friendly.
Cons: Our room was very nicely decorated and spacious. However, there were large stains on the rug which obviously hadn't been cleaned for awhile.
Location: We were close to Whiteface Mountain, which was amazing.
Our stay in Lake Placid was wonderful. High Peaks is in a perfect location. Walking distance to shop, restaurants, and anything else that goes on in the town. Mirror lake and Lake Placid are absolutely breathtaking. My husband and I took boats out on Mirror Lake, and also had dinner one night at a restaurant where the table was practically on the lake. Doesn't get much better than that! So peaceful and serene. We would definitely recommend Lake Placid to anyone looking for an outdoor experience that has a little bit of everything for everyone.
Comment from Hotel Management
Jul 22, 2016 by Matthew, Hotel Management
Dear Lucille, Thank you for sharing you experience and for such kind words about our property and thank you also for bring the carpet of your room to our attention. We will certainly address this! We are so passionate about Lake Placid and providing our guests an exceptional experience and I am thrilled to know that you enjoyed our village as we do. I hope we have the opportunity to welcome you back! Warm Regards, Matthew General Manager
5 out of 5
by A verified traveler

Relaxing, great location right on the lake.

Posted Jun 27, 2016
Great staff, comfortable large room and bath, and best of all we were lakeside and right by shops and restaurants.
Comment from Hotel Management
Jul 7, 2016 by Matthew, Hotel Management
Dear Mary Lou, Thank you for sharing your experience at High Peaks Resort! It was a pleasure hosting you and I hope we have the opportunity to see you again soon! Warm Regards, Matthew General Manager
5 out of 5
by A verified traveler from Quebec, Qc

Hôtel très bien situé, restaurant sur place.

Posted Jun 6, 2016
Pros: Personnel advenant et l'ensemble des services.
Cons: Le Wi-Fi devrait amélioré, spécialement en soirée.
Location: Des restaurants et magasins sont situés à une très courte distance sur la rue principale.
Séjour agréable dans un endroit bien maintenu, meubles de vieux bois et décorations appropriées, le restaurant sur place offre une nourriture de qualité. Les lits sont très confortables et la douche est grande.
5 out of 5
by A verified traveler

Very lovely hotel, friendly staff and pets allowed

Posted May 15, 2016
Pros: Location, views, pool, pet friendly.
Location: Shopping, walking, hiking, golf, skiing, eating.
Had a great stay and enjoyed our room. Our dog also had a great time.
Comment from Hotel Management
May 25, 2016 by Matthew, Hotel Management
Greetings! We so appreciate your kind feedback! We are truly lucky to be able to offer so much right in the center of town! We hope you will have the opportunity to bring your four-legged friend back! We will soon be rolling out a special amenity program for dogs that I know you and your best friend will love! Warm Regards, Matthew General Manager
5 out of 5
by A verified traveler from Boonville, NY

Great hotel choice.

Posted May 1, 2016
Pros: Comfortable bed, large shower with wonderful shower head, nice clean indoor pool with hot tub.
Cons: Amenities in the waterfront facility.
Location: Perfect location, close to everything.
Within walking distance to restaurants, shops, water activities, etc.
Comment from Hotel Management
May 6, 2016 by Matthew, Hotel Management
Dear DK, Thank you for choosing us to host your recent Lake Placid expedition and for your feedback! While we’ve found that the unparalleled views of Mirror Lake from the Waterfront Collection and its accompanying lakeside pool are wonderful features of its location we hope you will let us know what amenities will make your next experience even better! Warmly, Matthew General Manager
5 out of 5
by Qi

Posted Apr 20, 2016 on Hotels
Comment from Hotel Management
Jul 9, 2016 by Matthew, Hotel Management
Dear Qi, Thank you for taking the time for rate us! Warm Regards, Matthew General Manager
4 out of 5
by A verified traveler from Mexico City

Agradable y cómoda

Posted Apr 15, 2016
Pros: La vista, el tamaño de las habitaciones y la limpieza
Cons: La puerta del baño que no sea corrediza porque bloquea la puerta del closet
Location: A unos paso de la calle principal de Lake Placid, a 5 mins. del Estadio Olimpico y a 10 mins de Whiteface Mountain
Muy agradable y un servicio de la recepción excelente. Lo único que me pareció incómodo fue el que tuviéramos una puerta que comunicaba con otra habitación y la primer noche fue muy desagradable escuchar a las personas vecinas gritando y riendo hasta las 3:00 am El personal de la recepción fue muy amable y tuvo que enviar a seguridad dos veces para callarlos. Todo lo demás muy bien incluyendo el alberca techada, el gimnasio y el area de ama de llaves.
4 out of 5
by A verified traveler

Posted Apr 12, 2016 on Hotels
Great stay except it was cold and the heat did not work.
Comment from Hotel Management
Jul 9, 2016 by Matthew, Hotel Management
Greetings, My apologies for there being some trouble with the heat - our hotel's systems must have been looking forward to spring prematurely! With your positive ratings and comment I trust we were able to correct this issue in a timely manner. I hope we see you again soon! Warm Regards, Matthew General Manager
5 out of 5
by A verified traveler from Buffalo, NY

Si is the man!

Posted Apr 10, 2016
My husband and I went up dlfor a weekend trip. We were greeted at check in by Si at the front desk, who made sure everything was in order, and answered all of our questions. And we had a bunch! Through our stay, he was a wealth of knowledge for us to use. We are Lake Placid regulars, but this was our first stay at High Peaks. Si was able to point out things that we didnt know about, hitting a home run with his info each time. We will be back!
Comment from Hotel Management
May 7, 2016 by Matthew, Hotel Management
Dear Joanna & Guy, It was such a pleasure to read all of your kind words about Si. He is a wonderful reflection of what makes our team so special and I’ll certainly be letting him know your comments. I know I speak for everyone, especially Si, when I say we can’t wait to welcome you back! Warm Regards, Matthew General Manager