Ratings based on 710 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from Antioch, CA

Comfortable Hotel

Posted Sep 22, 2016
The hotel is about 20 min walk from the centre of Truckee but there is no sidewalk for the last quarter mile. There are some restaurants next door. The room was clean and comfortable. Breakfast buffet was typical scrambled eggs, cereal etc. The staff were friendly and helpful.
3 out of 5
by A verified traveler

Average hotel but expensive

Posted Sep 5, 2016
Not bad, but expensive. I used this hotel on the weekend of Labor Day . Every hotels around here were crowded. This hotel is the same label with average Best western, I can not understand the difference of plus.
Comment from Hotel Management
Sep 8, 2016 by David Holmes, General Manager, Hotel Management
Thank you for submitting your comments. Labor Day Weekend is one of the busiest weekends of the year for us in this area. We are a Best Western Plus and do take much pride in being able to offer the additional amenities required by Best Western. We appreciate your comments and hope you will join us again in the future.
4 out of 5
by A verified traveler

Issues with booking

Posted Aug 31, 2016
When we arrived there was not reservation on record with the hotel. The room we reserved thru Expedia was with a King Size bed but they did not have any available so we got a room with two queen size beds. Although they we comfortable we felt crowded. I don't know it this was an Expedia issue or a Best Western issue.
Comment from Hotel Management
Sep 4, 2016 by David Holmes, General Manager, Hotel Management
Thank you for taking the time to submit your review and feedback. We are sorry to hear that you had trouble upon checking in. We will reach out to Expedia to see what the issue is and amend. We hope you will join us again soon!
4 out of 5
by A verified traveler

Super comfy beds!

Posted Aug 29, 2016
Pros: The area was perfect for a relaxing stay.
Cons: The complementary breakfast was fairly good, but didn't care for the eggs. They didn't taste like real eggs, but all else was fair.
Location: The town of Truckee is charming in itself, but not lots of parking available. Cute shops and good food at the restaurants we dined in.
Had a bit of a problem checking in as I went through what I thought was Trivago but somehow ended up with "Expedia" which wasn't my intent. This was the first experience I've had with going through a company thinking that I'd get a "deal", and not so sure I did get one really as I've not received the amount of the bill. My Daughter and I stayed 2 nights and felt it a bit small, but as I'd mentioned we both loved the beds!
Comment from Hotel Management
Aug 31, 2016 by David Holmes, General Manager, Hotel Management
Thank you for taking the time to submit your review. We are truly pleased that you and your daughter enjoyed the feather down bedding. I have forwarded your comment to our breakfast manager regarding your dissatisfaction with the eggs, and it will be reviewed. We hope that you and your family will join us again in the future!
5 out of 5
by A verified traveler from Cibola, az

One night on a very long trip.

Posted Aug 10, 2016
Pros: Wonderful room, and hotel setting. Great breakfast. Wonderful dinning room, large and comfortable for many people. Resturants close
Cons: Nothing at this time.
Location: Food, hiking interesting town and shops
Was a wonderful place to stay, we only stayed one night but it was good and wonderful for our long trip.
Comment from Hotel Management
Aug 11, 2016 by David Holmes, General Manager, Hotel Management
We are so glad to hear that you enjoyed your stay here with us. We hope to see you and your family soon!
5 out of 5
by A verified traveler from Mobile, Al

Trip through Lake Tahoe

Posted Aug 8, 2016
Road trip in California. Stopped in Truckee at Lake Tahoe for the night. Everything was great at this location - price, updated facility, and excellent breakfast. We checked the area before making this reservation because of the extremely DATED motels that dot the area. You will be pleased at Best Western in Truckee, California.
Comment from Hotel Management
Aug 11, 2016 by David Holmes, General Manager, Hotel Management
Thank you for the great review, we are pleased to hear you enjoyed our hotel and hope you will join us again in the future!
5 out of 5
by A verified traveler from Merced, CA

Nice impromptu stay

Posted Aug 2, 2016
Pros: Comfortable beds, location, staff, chocolate chip cookies :)
Cons: Priced a little high
Location: There were several restaurants next door - 50/50 Brewery has some amazing pizza.
We blew a tire on a Sunday just outside Truckee and tire stores were closed so had to make a last minute stay. Beds are VERY comfortable for a change - some hotels aren't. Staff was great, location was right next door to some great eating places.
Comment from Hotel Management
Aug 3, 2016 by David Holmes, Hotel Management
Thank you for submitting your feedback, it is very valuable to us. We are glad that you enjoyed our facility and hope you will return again in the future.
4 out of 5
by A verified traveler

Excellent location, and great value for $.

Posted Aug 1, 2016
Pros: Location Quiet
Cons: Air Conditioning Breakfast
nice hotel air conditioning was only issue- very hot and not working other than a very noisy fan otherwise great location and quiet Good for families
Comment from Hotel Management
Aug 2, 2016 by David Holmes, General Manager, Hotel Management
Thank you for your review. We are sorry to hear that the air conditioning unit was not working as well as you would of liked. I have submitted your comment for our maintenance department to inspect the unit. We are glad that you enjoyed your stay otherwise and hope you and your family will join us again in the future!
5 out of 5
by A verified traveler

Clean and comfortable

Posted Jul 25, 2016
Clean an comfortable... Nice spa and pool area. The complimentary breakfast was good and has alot of options
Comment from Hotel Management
Jul 26, 2016 by David Holmes, Hotel Management
Thank you for taking the time to provide your comments, they are appreciated. We are glad that you enjoyed your stay and hope you do so again in the near future!
5 out of 5
by A verified traveler

Nice hotel. Close to Lake Tahoe. Lots to do.

Posted Jul 16, 2016
Beds are very comfortable. And staff very accommodating. Free breakfast. Good location. I would go back to this hotel.
Comment from Hotel Management
Jul 17, 2016 by David Holmes, Hotel Management
We are glad to hear that you will be joining us again in the future. Thank you for your review.