Ratings based on 548 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Midlands

Small hotel near Truckee

Posted Aug 28, 2015
Pros: Location
Cons: Soundproofing
Location: Truckee is a lovely town, friendly with a large range of independent stores and eateries.
The hotel is rather dark and, when we stayed, the pool was shut which was a pity as temperatures were in the 80s. Our room was noisy but this was probably due to customers rather than staff.
2 out of 5
by A verified traveler

This hotel is under renovation.

Posted Aug 13, 2015
The pool and concourse area is under renovation as is part of the hotel, smelled of paint and the sink was clogged. We would have the same service if we had stayed in a Motel, just would have been much much cheaper.
Comment from Hotel Management
Aug 18, 2015 by GM, Hotel Management
I apologize for the conditions you experienced that led to a less than exceptional stay with us. I hope you can return after September when the renovation is complete.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2015
Pros: Location.
Cons: The hotel was under construction, plastic tarps all over. Pool, spa & patio were closed. It would have been nice to know this ahead of time.
Location: Location is good. Very convenient to downtown Truckee and to hwy 80.
Nice location, clean, construction and closed pool/spa were disappointing.
Comment from EPC
Aug 14, 2015 by GM, EPC
Thank you for the comments. Our new courtyard featuring a pool, over-sized spa, fire pit and lounge area will be open September 1, 2015
2 out of 5
Recommended
for Everyone
by A verified traveler from Wolf Creek, OR

A Great Place for Breakfast

Posted Jul 31, 2015
Pros: The breakfast was excellent and the location is great.
Cons: Schedule pool reconstruction or remodeling in the early spring next time not in the middle of summer.
Location: Great location to get to Donner Lake or Lake Tahoe where the family can find lots of things to do.
Had two Queen Beds which were comfortable. But the room was very small and cramped and the bathroom could only accommodate one person at a time. It was too small. The real disappointment was finding the pool and sauna shut down for remodeling in late July. I couldn't believe it...On the plus side the breakfast was excellent and the food preparers were courteous and efficient.
Comment from EPC
Aug 14, 2015 by GM, EPC
Hope to see you again. We are making great improvements to the hotel and I'm confident you will enjoy the changes
5 out of 5
Recommended
for Everyone
by A verified traveler from Diamond Bar Ca

Nice stay

Posted Jul 30, 2015
clean and comfortable on the edge of town. They were doing some remodeling but it caused no problems.
Comment from EPC
Aug 14, 2015 by GM, EPC
We never tire of receiving scores like yours. Glad we met your expectations and hope to see you again soon.
2 out of 5
by A verified traveler

not worth the price.

Posted Jul 20, 2015
Pros: nothing
Location: location was okay
Not worth the money at all. I've stayed at much nicer places for less. The pool area was closed and guests were not made aware prior to booking. Would have been nice to relax by the pool. Bed was very un-comfortable...Would not recommend.
Comment from Hotel Management
Aug 14, 2015 by GM, Hotel Management
Sorry we did not meet your needs. Please consider us again. The pool will reopen in September
4 out of 5
Recommended
for Everyone
by A verified traveler from bay area

Very nice.

Posted Jul 16, 2015
Excellent breakfast. I like the spacious room. Staff very nice. Some work being done but no inconvenience to guests.
Comment from EPC
Aug 14, 2015 by GM, EPC
Thank you for posting your comments. It is always nice to hear from satisfied customers
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 5, 2015
Pros: nice room, parking
Cons: na
Location: 15 min drive to beach
clean room, remodeled, great parking, close to beach
Comment from EPC
Aug 14, 2015 by GM, EPC
Thanks for the feedback
4 out of 5
Recommended
for Everyone
by A verified traveler from AZ

glad to have reservation on busy holiday

Posted Jun 14, 2015
Pros: locaton, availability, responsible desk manager
Cons: needed a waste basket
Location: quieter than right in town but accessible to town
all was as advertised - they had the reservation and the room was clean and ready The construction on the pool was not too loud.
Comment from Hotel Management
Jun 18, 2015 by GM, Hotel Management
Thank you for the review and comments. Hope to see you again soon
4 out of 5
Recommended
for Families
by Eleanor from Simi Valley, CA

Quick stop on road trip

Posted May 15, 2015 on Hotels
Staff was very friendly and efficient as we arrived in very late at night. The Hotel was in a great location but is currently undergoing a renovation of the spa and patio area. When this is completed it will be great. I would love to stay there either during the summer or true winter when I have the time to enjoy all of the activities the area has to offer.
Comment from Hotel Management
Aug 1, 2015 by Chris, Hotel Management
Thank you for your review of the Best Western Plus Hotel Truckee Tahoe. I am happy to hear that you enjoyed our location. We can't wait to have you back so you can enjoy visiting Truckee as much as we enjoy hosting you.